Food Services and Drinking Places - Publications - Faculty & Research

01 Jun 2023
News

Curb Appeal

modernizing for the sake of modernizing, but modernizing for the sake of delivering better service to our customers.” Not screwing things up is pretty much her mandate. Tisch was sworn into office at a challenging time: The coronavirus... View Details

Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Justice, Public Order, and Safety Activities

11 Dec 2017
News

Growing from Within

guest counts on a daily basis across the restaurant portfolio as well as operating metrics such as speed and accuracy of service and food... View Details

Keywords: Dan Morrell; Food Services and Drinking Places; Food Services and Drinking Places

18 Jan 2018
News

The Lessons of All-Day Breakfast

look at our voice data, which is our receipt-based data. The second area is around operations, so we look very closely at service times, labor, and really just trying to understand the implications of... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

01 Mar 2014
News

In My Humble Opinion: Ian Calhoun (MBA 2010)

Video Embed Ian Calhoun (MBA 2010) grew up in kitchens, first at the elbow of his mother ("a great cook, a schoolteacher, always happy to show me some stuff") and then, in high school and college, as a line... View Details

Keywords: Hanna, Julia; 80 Thoreau; Food Services and Drinking Places; Food Services and Drinking Places

30 May 2023
News

Finding PRIDE

presence did, too. Today the PRIDE group is an association of 190 lesbian, gay, bisexual, transgender, queer, and questioning (LGBTQ+) students and partners. It serves as a social View Details

Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools

05 Nov 2019
News

Alumnus Named McDonald’s CEO

having a record year for cash flow. The Journal also noted that Kempczinksi had planned a global town hall meeting with employees. “I’ll share a bit more about my background and perspective,” he wrote in an internal memo, “but most... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

01 Jun 2020
News

Meal Plan

Holdings, a $300 million fund with investments in several restaurant concepts including Tatte Bakery, CAVA, Life Alive, BJ’s Restaurants and Clover Food Labs. Christian, can you walk me through how the... View Details

Keywords: Julia Hanna; restaurants; COVID-19; pandemic; recovery; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

01 Feb 2011
News

An Exercise in Understanding People

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

01 Mar 2004
News

Ron Shaich’s Café Society

Ron Shaich (MBA 1978) is cofounder, chairman, and CEO of Panera Bread, the fast-growing bakery-café chain with over six hundred locations in mostly suburban markets across the United States. Panera’s ability to deliver high-quality View Details

Keywords: Susan Young; Food Services and Drinking Places; Food Services and Drinking Places

02 Dec 2010
News

Panda Success

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

12 Mar 2021
News

My Favorite Case

entrepreneurial culture relative to its Wall Street counterparts, but competition in the investment banking industry is intensifying in 1997 due to a wave of mega-mergers. The new combined banking entities are able to offer customers a broader array of products View Details

Keywords: Educational Services; Educational Services

12 Feb 2021
News

How Dunkin’ Donuts Took Over the World

300 shops. Earnings had grown from $100,000 pretax profits to $800,000 pre-tax profits. And in order to satisfy my dad, decided to have a public offering in 1968, which was quite successful. We were the third company to go public in the... View Details

Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Food and Beverage Stores

01 Mar 2004
News

Zanzibar: Something for Everyone

slave trade was abolished in 1873 in order to ensure an end to slavery, and services are still held there today. With its white sandy beaches, Zanzibar offered many options for those who were not interested... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

07 Sep 2014
News

An MBA That Served up a Big Slice of the Snack Market

Keywords: Panera; Au Bon Pain; Food Services and Drinking Places; Food Services and Drinking Places

31 Aug 2016
News

Managing McDonald’s Makeover

(McDonald's) (McDonald's) McDonald’s has a new head of US operations: Chris Kempczinski (MBA 1997). The former Kraft executive takes over effective January 1, and comes, according to the Associated Press, a year after new McDonald’s CEO... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places

27 Nov 2013
News

No Bologna, Please

Panera Bread chain. "Before we opened the first Panera Cares in Clayton, Missouri, in 2010, we'd focused on food-insecurity issues and given away hundreds of millions of dollars in product and donations,"... View Details

Keywords: Hanna, Julia; Food Services and Drinking Places; Food Services and Drinking Places

01 Dec 2014
News

Forecasting ’15

Food Lab “The cronut is not the last of its type. We’ll continue to see a lot of excitement and hype around crazy food things, usually something that is... View Details

Keywords: Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places; Food Services and Drinking Places

14 Nov 2019
News

Keeping Red Lobster Fresh

to do is work on is following a phased plan. And there are three phases to the plan. Phase one was fixing the fundamentals of the business, which are making sure you're operating well, making sure you got high-quality View Details