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  • 02 Jan 2013
  • What Do You Think?

Should We Rethink the Promise of Teams?

teams to fluid groups engaged in what Harvard Business School Professor Amy Edmondson, in the recent book Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy, calls "teaming,"... View Details
Keywords: by James Heskett
  • Research Summary

The Unexpected Effects of Workplace Connectivity

By: Ethan S. Bernstein

While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details

Keywords: Human Behavior; Performance; Virtual Work; Hybrid Work; Office Space; Workplace Design; Organizations; Organizational Design; Organizational Structure; Groups and Teams; Networks; Behavior; Social and Collaborative Networks; Communication
  • August 2014 (Revised August 2015)
  • Supplement

Opening the Valve: From Software to Hardware (B)

By: Ethan Bernstein, Francesca Gino and Bradley Staats
Valve, one of the world's top video game software companies, has also become an iconic example of an organization with virtually no hierarchy. A 400-person organization, Valve's unique organizational form (described in detail in the case and accompanying employee... View Details
Keywords: Valve; Self-Managed Organizations; Organization Design; Strategy; Flat Organization; Video Games; Organization Alignment; Family Business; Steam; Steam Machine; Design; Games, Gaming, and Gambling; Human Resources; Collaborative Innovation and Invention; Technological Innovation; Leadership Style; Management Practices and Processes; Organizational Design; Organizational Structure; Organizational Culture; Organizational Change and Adaptation; Groups and Teams; Alignment; Software; Hardware; Video Game Industry; Seattle
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  • 11 Sep 2006
  • Research & Ideas

Negotiating When the Rules Suddenly Change

How can you negotiate when the rules suddenly change, and no one knows whether your particular market is headed up or down? Regrouping from the cancellation of the 2004-2005 season due to failed labor negotiations, National Hockey League (NHL) View Details
Keywords: by Michael Wheeler; Sports
  • 14 Feb 2012
  • First Look

First Look: February 14

and the fluidity of most work structures mean that it's not really about creating effective teams anymore, but instead about leading effective teaming. Teaming shows that organizations learn when the... View Details
Keywords: Carmen Nobel
  • 12 Sep 2023
  • Research & Ideas

How Can Financial Advisors Thrive in Shifting Markets? Diversify, Diversify, Diversify

broadly for other industries looking to appeal to younger clients or adapt marketing strategies to a fluid business environment. Sizing up a changing investment world Historically speaking, financial advisory firms have focused on... View Details
Keywords: by Ben Rand; Financial Services
  • 26 Sep 2023
  • Research & Ideas

Unpacking That Icky Feeling of 'Shopping' for Diverse Job Candidates

offers new insight into the fluid dynamics in the growing and important space of diversity, equity, and inclusion, known as DEI. “It can make you feel like it's objectifying the people who are involved or exploiting them. It can lead to... View Details
Keywords: by Kristen Senz
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • 17 Jan 2011
  • Research & Ideas

Being the Boss

through. As companies and work groups become more diverse, these differences will appear more often. Finally, people may not comply because they're confused. The growing complexity of the workplace and more fluid organizational structures... View Details
Keywords: by Carmen Nobel
  • 14 Sep 2020
  • Research & Ideas

You're Right! You Are Working Longer and Attending More Meetings

How do people adjust their work patterns?” Longer days and more check-ins The team compared the frequency and timing of emails sent within and outside organizations eight weeks before the start of pandemic-related lockdowns and eight... View Details
Keywords: by Danielle Kost
  • 02 Jun 2022
  • Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

a game changer. So I wrote it up. It did change my life. I quit my job because of the findings in this book. Why? Because I came to the American Enterprise Institute with a lot of fluid intelligence to solve a lot of problems, to be on... View Details
Keywords: by Dan Morrell
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

One explanation for these patterns is that U.S. firms are organized in a way that allows them to use new technologies more efficiently. A model of endogenously chosen organizational form and IT is developed to explain these new micro and macro findings. View Details
Keywords: Sean Silverthorne
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

identified as central for their customers. As I show in my book, you don't always have to bust silos; in most instances, you sometimes have to simply find ways to bridge them. Ultimate success cannot come without a supple organization that has View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 08 Dec 2009
  • First Look

First Look: Dec. 8

http://www.hbs.edu/research/pdf/10-038.pdf Fluid Teams and Fluid Tasks: The Impact of Team Familiarity and Variation in Experience (revised)... View Details
Keywords: Martha Lagace
  • 24 Jan 2012
  • First Look

First Look: Jan. 24

School Case 712-442 In 2011, HUGE, Inc. is the fastest growing digital agency in the U.S. Its CEO, Aaron Shapiro, is considering a set of novel growth strategies to take his firm to the next level. However, the digital strategy industry in which HUGE has made a name... View Details
Keywords: Sean Silverthorne
  • 15 Oct 2013
  • First Look

First Look: October 15

Edmondson Abstract—In this paper, we examine whether and how traditional team structures can be adapted to accommodate fluid personnel and to what benefit. Previous research has shown that View Details
Keywords: Sean Silverthorne
  • 13 Apr 2010
  • First Look

First Look: April 13

expectations are impossible to meet, either approach sets up the firm and its managers for failure, and in the process, value is destroyed. Download the paper: http://ssrn.com/abstract=1583563 Fluid Teams... View Details
Keywords: Martha Lagace
  • 22 Jul 2008
  • First Look

First Look: July 22, 2008

team performance. Our results offer an approach for capturing the experience held by fluid teams and highlight the need to study context-specific measures of experience,... View Details
Keywords: Martha Lagace
  • 17 Dec 2001
  • Research & Ideas

Enterprising Women

people," said Cynthia Fisher (HBS MBA '90). In 1993, using her own capital, Fisher founded ViaCord, a business that allows customers to bank cord blood stem cells for possible future use in the treatment of cancer and autoimmune diseases. Keeping that support... View Details
Keywords: by Julia Hanna
  • 31 Aug 2010
  • First Look

First Look: August 31

(conditional) gender gap is largest among faculty members at the highest status institutions. Download the paper: http://www.hbs.edu/research/pdf/11-014.pdf Fluid Tasks and Fluid Teams: The Impact of... View Details
Keywords: Sean Silverthorne

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