Financial services - Publications - Faculty & Research

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

two colleagues, Ann Evenson and Patrick T. Harker, both of Wharton, have written a working paper on this subject titled "Effective Call Center Management: Evidence from Financial Services." The authors go beyond earlier research to look... View Details

01 Jun 2006
News

HBS Annual Report Details Strong Financial Growth

HBS closed the books on fiscal 2005 with more revenue and lower expenses than expected. Total revenues reached a new high of $331 million, $9 million more than forecast, and operating expenses totaled $307 million, $5 million less than forecast. A robust global economy... View Details

Keywords: Educational Services; Educational Services

01 Dec 2015
News

Research Brief: What Makes a Mobile Money Service Thrive in an Emerging Market?

Ishan Sachdev (MBA 2013) Since 2009, more than 80 mobile money services have popped up in emerging markets to offer financial services to the millions of people who have a cell... View Details

Keywords: Erin Peterson

01 Jan 2014
News

To Spot Financial Trouble Early, Use Three Circles: A conversation with Blythe McGarvie of Harvard Business School

19 Feb 2014
News

Kenneth Griffin Makes Largest Gift in Harvard College History

Keywords: Financial aid; Educational Services; Educational Services; Educational Services; Educational Services

28 Apr 2014
News

Why Harvard B-School Needs Another $1 Billion

Keywords: Fellowships; Financial aid; research; curriculum innovation; Educational Services

28 Apr 2014
News

Harvard Business School Launches $1B Fundraising Campaign

Keywords: Financial aid; faculty research; fellowships; curriculum innovation; Educational Services

25 Apr 2014
News

Business School Aims to Raise $1 Billion in Campaign

Keywords: Fellowships; Financial aid; curriculum innovation; faculty research; Educational Services

01 Mar 2023
News

Elevator Pitch: Spread the Wealth

want to open pathways to ownership for a new generation of investors like Amanda.” “We want to open pathways to ownership for a new generation of investors like Amanda.” Status Update: More than 600 retail and service organizations have... View Details

Keywords: entrepreneurship; stock ownership; customer rewards; employee retention; financial literacy; Securities, Commodities, and Other Financial Investments; Securities, Commodities, and Other Financial Investments