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- All HBS Web (337)
- Faculty Publications (6)
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- 27 Sep 2018
- Research & Ideas
Religion in the Workplace: What Managers Need to Know
rather routine work situations that many businesses face, but when religious beliefs clashed with business principles, hurt feelings led to legal battles that dragged on for years. The two cases have raised questions for business owners... View Details
- 04 Oct 2010
- Research & Ideas
Introverts: The Best Leaders for Proactive Employees
player on the sitcom 30 Rock; and Oracle CEO Larry Ellison, the swashbuckling yachtsman. But then there are the introverted CEOs—calm, eremitic, and observant—who prefer flying below the radar. You've never heard of them because they... View Details
Keywords: by Carmen Nobel
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
as much attention." Since feeling seen and heard is important, extroverts who seem to focus on themselves may lose credibility with colleagues, the findings suggest. The research has ramifications for... View Details
Keywords: by Pamela Reynolds
- 11 Feb 2002
- Research & Ideas
The Quiet Leader—and How to Be One
done, who inspires others to do it in a critical moment. But I'm skeptical that in the countless meetings Jack Welch spent his career going to, in each one of these meetings it was the Jack Welch Show, and that he heard what everybody had... View Details
Keywords: by Martha Lagace
- 17 Apr 2022
- Book
How to Avoid the 'Ethical Slide' That Leads Companies Astray
Company managers have likely heard the old quip: Business ethics is a contradiction in terms. That’s because too often, business is viewed as a hard-hearted enterprise, driven by getting ahead at all costs, even if that means cutting... View Details
Keywords: by Lane Lambert
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
a foundation of trust to lead people effectively. I’ve found that people feel like the luckiest people when they're trusted and bummed if they're not, but they don't really experience trust as immediately actionable. With actions you take... View Details
Keywords: by Kristen Senz
- 13 Mar 2023
- Research & Ideas
What Would It Take to Unlock Microfinance's Full Potential?
very well. We do a variety of formal and informal interviews to understand who they’d feel comfortable taking a bet on, and then we do a lot of work with the borrower to come up with a personalized repayment schedule that matches their... View Details
- 26 Jun 2020
- Research & Ideas
Why Japanese Businesses Are So Good at Surviving Crises
action.” Yakult delivers water and instant noodles to survivors They are called the “Yakult Ladies,” a team that delivers probiotic drinks manufactured by Yakult to customers’ homes. Shortly after the earthquake and tsunami destroyed Fukushima, CEO Hiromi Watanabe... View Details
Keywords: by Dina Gerdeman
- 08 Feb 2023
- Op-Ed
Building an Inclusive Workplace? Prepare to Shield It from Economic Fears
you’re not accustomed to reflection, it might feel weird, like you’re wasting time. But you would be wrong. In fact, reflection helps leaders make better decisions faster. Leaders must constantly assess a dynamic environment to gain... View Details
Keywords: by Hise O. Gibson and Nicole Gilmore
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
industry leaders to participate in a course capstone panel discussion of the COVID-19 crisis and what it means for the future of the industry. What we heard was that the restaurant industry was in deep economic trouble and that... View Details
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
decision, but to guide and mentor the team through the decision process. You may interview candidates at this stage, too, but I suggest this be to help a junior manager resolve concerns they have about the candidate or probe more deeply on areas in which they View Details
Keywords: by Julia Austin
- 21 Aug 2000
- Research & Ideas
Inside the OR: Disrupted Routines and New Technologies
necessary for successful adoption of new technologies. "You have to talk. I have no qualms about it," said a member of one of the successful teams. "In a regular case, you clam up, but it's too late in MICS. There is no time for recovery." But the... View Details
Keywords: by Hilah Geer
- 16 Mar 2015
- Research & Ideas
Advice on Advice
are often most guilty of doing this, in some cases because they actually feel competitive when receiving advice from experts—which may lead them to dismiss the advice those experts are giving. "Powerful people often say to... View Details
Keywords: by Dina Gerdeman
- 27 Apr 2021
- Research & Ideas
IPO or M&A? How Venture Capital Shapes a Startup's Future
on,” says McDonald, the Thai-Hi T. Lee Associate Professor. “They’re thinking ‘I would rather have money than not have money,’ right? Or ‘We'd rather have a high-status venture capitalist that everybody has heard of versus not.’ But... View Details
Keywords: by Rachel Layne
- 03 Mar 2003
- Research & Ideas
Top Ten Legal Mistakes Made by Entrepreneurs
"I've heard many war stories," says Harvard Business School associate professor Connie Bagley, reflecting on conversations with former students who have started business ventures. To prepare current students for the HBS Business... View Details
Keywords: by Staff
- 03 May 2023
- Research & Ideas
Why Confronting Racism in AI 'Creates a Better Future for All of Us'
this type of research. It’s a safe place, people feel comfortable sharing what they’re doing, and we don’t have to spend time explaining what algorithms are or why race is organically part of the technology conversation. DeLollis:... View Details
Keywords: by Barbara DeLollis
- 12 Dec 2011
- HBS Case
HBS Cases: Clocky, the Runaway Alarm Clock
lots of hands go up. Over time they end up developing a negative emotion to that alarm clock. What's outwardly a low-impact $10 commitment is actually the source of deep feelings because sleep is so central to our lives." (According... View Details
- 26 Oct 2022
- Research & Ideas
How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)
command outsized respect and trust from followers. “One of the things that we’ve always heard about why social influencers are so effective—and why people, particularly young generations, are listening to social influencers—is that they... View Details
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
someone heard you completely buys into what you're saying, has no clue what she or he should. Frazier: Well, I already talked about the need for companies to reexamine how they hire- Neeley: The hiring. Frazier: Harvard Business School, I... View Details
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
after a presentation is better than “Do you have any questions?” Make sure people feel heard. Recapping other participants’ points before making your own is a helpful practice in all meetings, but especially virtual ones. This lets people... View Details