Feeling Heard - Publications - Faculty & Research

27 Sep 2018
Research & Ideas

Religion in the Workplace: What Managers Need to Know

rather routine work situations that many businesses face, but when religious beliefs clashed with business principles, hurt feelings led to legal battles that dragged on for years. The two cases have raised questions for business owners... View Details

Keywords: by Dina Gerdeman; Food & Beverage; Apparel & Accessories

17 Apr 2022
Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

Company managers have likely heard the old quip: Business ethics is a contradiction in terms. That’s because too often, business is viewed as a hard-hearted enterprise, driven by getting ahead at all costs, even if that means cutting... View Details

Keywords: by Lane Lambert

08 Feb 2023
Op-Ed

Building an Inclusive Workplace? Prepare to Shield It from Economic Fears

you’re not accustomed to reflection, it might feel weird, like you’re wasting time. But you would be wrong. In fact, reflection helps leaders make better decisions faster. Leaders must constantly assess a dynamic environment to gain... View Details

Keywords: by Hise O. Gibson and Nicole Gilmore

04 Oct 2010
Research & Ideas

Introverts: The Best Leaders for Proactive Employees

player on the sitcom 30 Rock; and Oracle CEO Larry Ellison, the swashbuckling yachtsman. But then there are the introverted CEOs—calm, eremitic, and observant—who prefer flying below the radar. You've never heard of them because they... View Details

Keywords: by Carmen Nobel

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

as much attention." Since feeling seen and heard is important, extroverts who seem to focus on themselves may lose credibility with colleagues, the findings suggest. The research has ramifications for... View Details

Keywords: by Pamela Reynolds

12 Dec 2011
HBS Case

HBS Cases: Clocky, the Runaway Alarm Clock

lots of hands go up. Over time they end up developing a negative emotion to that alarm clock. What's outwardly a low-impact $10 commitment is actually the source of deep feelings because sleep is so central to our lives." (According... View Details

Keywords: by Carmen Nobel; Consumer Products

11 Feb 2002
Research & Ideas

The Quiet Leader—and How to Be One

done, who inspires others to do it in a critical moment. But I'm skeptical that in the countless meetings Jack Welch spent his career going to, in each one of these meetings it was the Jack Welch Show, and that he heard what everybody had... View Details

Keywords: by Martha Lagace

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

after a presentation is better than “Do you have any questions?” Make sure people feel heard. Recapping other participants’ points before making your own is a helpful practice in all meetings, but especially virtual ones. This lets people... View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

13 Mar 2023
Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

very well. We do a variety of formal and informal interviews to understand who they’d feel comfortable taking a bet on, and then we do a lot of work with the borrower to come up with a personalized repayment schedule that matches their... View Details

Keywords: by Jen McFarland Flint; Financial Services

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

challenge on her hands. Perhaps you are attempting to manage your way through a similarly exigent scenario. Trying to accomplish everything that used to be done by two or three people, you may be feeling stressed, maybe more than a bit... View Details

Keywords: by Paul Michelman

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

a foundation of trust to lead people effectively. I’ve found that people feel like the luckiest people when they're trusted and bummed if they're not, but they don't really experience trust as immediately actionable. With actions you take... View Details

Keywords: by Kristen Senz

31 Jul 2019
Research & Ideas

Distressed Employees? Try Resilience Training

of stress. People were also asked whether they agreed with statements like “I feel burned out from work.” Based on these answers, the research team assigned participants different resilience scores. The results The first group of workers... View Details

Keywords: by Dina Gerdeman; Health

26 Jun 2020
Research & Ideas

Why Japanese Businesses Are So Good at Surviving Crises

action.” Yakult delivers water and instant noodles to survivors They are called the “Yakult Ladies,” a team that delivers probiotic drinks manufactured by Yakult to customers’ homes. Shortly after the earthquake and tsunami destroyed Fukushima, CEO Hiromi Watanabe... View Details

Keywords: by Dina Gerdeman

12 Aug 2019
Research & Ideas

How Scale Changes a Manager's Responsibilities

decision, but to guide and mentor the team through the decision process. You may interview candidates at this stage, too, but I suggest this be to help a junior manager resolve concerns they have about the candidate or probe more deeply on areas in which they View Details

Keywords: by Julia Austin

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

industry leaders to participate in a course capstone panel discussion of the COVID-19 crisis and what it means for the future of the industry. What we heard was that the restaurant industry was in deep economic trouble and that... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

26 Oct 2022
Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

command outsized respect and trust from followers. “One of the things that we’ve always heard about why social influencers are so effective—and why people, particularly young generations, are listening to social influencers—is that they... View Details

Keywords: by Kara Baskin; Technology; Media & Broadcasting

21 Aug 2000
Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

necessary for successful adoption of new technologies. "You have to talk. I have no qualms about it," said a member of one of the successful teams. "In a regular case, you clam up, but it's too late in MICS. There is no time for recovery." But the... View Details

Keywords: by Hilah Geer

16 Mar 2015
Research & Ideas

Advice on Advice

are often most guilty of doing this, in some cases because they actually feel competitive when receiving advice from experts—which may lead them to dismiss the advice those experts are giving. "Powerful people often say to... View Details