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- Faculty Publications (6)
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- All HBS Web (304)
- Faculty Publications (6)
- 24 Oct 2005
- Research & Ideas
IPR: Protecting Your Technology Transfers
think warrant further exploration? A: One issue that I would really like to understand better is the reaction of individual domestic firms that had been imitators prior to reforms. Do they disappear? Some anecdotes I have heard suggest... View Details
Keywords: by Cynthia Churchwell
- 27 Sep 2010
- Research & Ideas
Customer Experts Lose Influence When Teams are Pressured
It's a common problem: A work team tackles a high-pressure project for a client, but along the way something goes wrong with team dynamics and the client ends up feeling shortchanged. Even though team members initially recognize and value... View Details
Keywords: by Sarah Jane Gilbert
- 09 May 2021
- Blog Post
Meet the MoMBAs – Persisting Through a Difficult Year
On this Mother’s Day, as we reflect on the past year, the impacts of COVID-19 on working mothers deserve our attention. I have heard many people equate the COVID-19 pandemic to a period of wartime: a life-altering change to our collective... View Details
- 24 May 2023
- Blog Post
Get to Know Class Day Speaker Adán Acevedo
graduation ceremonies. It is planned and conducted by a committee of second-year MBA students. When asked about what Commencement means to him, Acevedo is uncharacteristically at a loss for words. “I cannot put into words the emotions I’ll View Details
- 06 Nov 2023
- Research & Ideas
Did You Hear What I Said? How to Listen Better
heard by another person is essential in a happy relationship, whether that’s communication between romantic partners, a patient and a doctor, or colleagues in the office. And feeling View Details
Keywords: by Michael Blanding
- 25 Feb 2019
- Research & Ideas
How Gender Stereotypes Kill a Woman’s Self-Confidence
fields that they’ve performed well in these fields.” It’s unclear whether women would feel better about their abilities if they received repeated rounds of positive feedback, rather than one piece of good news. “I’d be interested to find... View Details
Keywords: by Dina Gerdeman
- 02 Jan 2024
- Research & Ideas
10 Trends to Watch in 2024
The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
- 06 May 2024
- Research & Ideas
The Critical Minutes After a Virtual Meeting That Can Build Up or Tear Down Teams
backstage is potent, she says, which means it’s more critical than ever that people feel heard on the frontstage because there is increasingly less access to what’s happening on the backstage. At the same... View Details
Keywords: by Michael Blanding
- 17 May 2017
- Research & Ideas
Minorities Who 'Whiten' Job Resumes Get More Interviews
intact. Among Asians, 21 percent got calls if they used whitened resumes, whereas only 11.5 percent heard back if they sent resumes with racial references. ‘Pro-diversity’ employers discriminate, too What’s worse for minority applicants:... View Details
Keywords: by Dina Gerdeman
- 23 Jun 2023
- HBS Case
This Company Lets Employees Take Charge—Even with Life and Death Decisions
case, we heard anecdotes from Buurtzorg’s employees that suggest many, if not most, of them are highly engaged, take full ownership of their work, are pursuing creative ways of serving their patients, and View Details
- 11 Apr 2023
- Op-Ed
The First 90 Hours: What New CEOs Should—and Shouldn't—Do to Set the Right Tone
diverse group of 10 managers. Hold two of these focus group meetings a day for the first five days with both long-timers and high potentials across the organization. You’ll quickly get a feel for the organization’s morale, the strengths... View Details
Keywords: by John Quelch
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
Brooks: Right. Goldberg: I was very happy. Brooks: Yeah, that's good. Goldberg: But is that-- Brooks: Yeah, that's right. Goldberg: Is that actual happiness? What was that feeling that I was-- Brooks: Yeah. Yeah. Goldberg: Job security?... View Details
Keywords: by HBS Staff
- 07 Feb 2022
- Research & Ideas
Digital Transformation: A New Roadmap for Success
also why they are going there. We heard time and again that too often leaders neglect to connect the dots between who they are, whom they serve, and how digital technology will help them deliver. The sense of collective identity keeps... View Details
- 22 Aug 2016
- Research & Ideas
Master the One-on-One Meeting
doesn’t leave your employee feeling down. You’ve given them good feedback and some things to work on. Do not monopolize the conversation. This is for you each to get time to talk. Pause often and make sure there is opportunity for... View Details
Keywords: by Julia B. Austin
- 20 May 2014
- First Look
First Look: May 20
executive officer, on a visit to Pola's head office in Tokyo, heard news of critical comments about the company and animal testing in a Facebook post from a group in South Australia where the brand had been founded as a small biodynamic... View Details
Keywords: Sean Silverthorne
- 27 Sep 2018
- Research & Ideas
Religion in the Workplace: What Managers Need to Know
rather routine work situations that many businesses face, but when religious beliefs clashed with business principles, hurt feelings led to legal battles that dragged on for years. The two cases have raised questions for business owners... View Details
- 05 Dec 2018
- Research & Ideas
Why Managers Should Reveal Their Failures
jump to different conclusions about a leader depending on whether the person shares slipups or not. Listeners who heard the entrepreneur talk only about her achievements automatically attributed the person’s success to talent alone, and... View Details
Keywords: by Dina Gerdeman
- 04 Oct 2010
- Research & Ideas
Introverts: The Best Leaders for Proactive Employees
player on the sitcom 30 Rock; and Oracle CEO Larry Ellison, the swashbuckling yachtsman. But then there are the introverted CEOs—calm, eremitic, and observant—who prefer flying below the radar. You've never heard of them because they... View Details
Keywords: by Carmen Nobel
- 13 Jun 2022
- Research & Ideas
Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen
as much attention." Since feeling seen and heard is important, extroverts who seem to focus on themselves may lose credibility with colleagues, the findings suggest. The research has ramifications for... View Details
Keywords: by Pamela Reynolds
- 30 May 2024
- News
How to Have Effective Conversations
your own words what you heard them say. Show them that you're not only listening to what they're saying, you're paying attention, you're also processing what they're saying – you're trying to make sense of it. Finally, once you've done... View Details