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Show Results For
- All HBS Web
(1,390)
- People (3)
- News (299)
- Research (850)
- Events (7)
- Multimedia (8)
- Faculty Publications (214)
- Article
The Errors of Experts: When Expertise Hinders Effective Provision and Seeking of Advice and Feedback
By: Ting Zhang, Kelly Harrington and Elad Sherf
To be effective, experts need to simultaneously develop others (i.e. provide advice and feedback to novices) and advance their own learning (i.e. seek and incorporate advice and feedback from others). However, expertise, and the state of efficacy associated with it,... View Details
Keywords: Expertise; Self-efficacy; Feedback; Perspective Taking; Cognitive Entrenchment; Interpersonal Communication
Zhang, Ting, Kelly Harrington, and Elad Sherf. "The Errors of Experts: When Expertise Hinders Effective Provision and Seeking of Advice and Feedback." Current Opinion in Psychology 43 (February 2022): 91–95.
- 01 Dec 2023
- News
Elevator Pitch: Feedback
Laxmi Wordham (MBA 2001) Chief Growth Officer, Bright Feeds Concept: Bright Feeds uses patent-pending drying technology and an AI-driven processing technique to convert all varieties of food waste into a high-quality and consistent animal-feed replacement for the soy... View Details
- September 1982 (Revised March 1989)
- Background Note
Managing Interpersonal Feedback
Provides a discussion of both the importance and some possible pitfalls that may be encountered when one tries to talk candidly with others about their behavior on the job. View Details
Barnes, Louis B. "Managing Interpersonal Feedback." Harvard Business School Background Note 483-027, September 1982. (Revised March 1989.)
- 04 Aug 2011
- News
Three Questions for Effective Feedback
- December 2015
- Case
Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback
By: Boris Groysberg and Ann Leamon
Groysberg, Boris, and Ann Leamon. "Difficult Conversations and Dealing with Challenging Situations at Work: The Friend Who Asked for Feedback." Harvard Business School Case 416-032, December 2015.
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- Web
Feedback - Alumni
Website Feedback & Support Website Feedback & Support We value your feedback regarding HBS Alumni technology resources. Let us know how we can help you. Which topic best... View Details
- 13 Oct 2017
- News
How to give feedback that gets results
- July 2012
- Supplement
Feedback and Coaching Workshop
By: Joshua D. Margolis and Anthony Mayo
Margolis, Joshua D., and Anthony Mayo. "Feedback and Coaching Workshop." Harvard Business School Supplement 413-017, July 2012.
- 01 Sep 2021
- News
How Women Can Learn from Even Biased Feedback
- Forthcoming
- Article
Eliciting Advice Instead of Feedback Improves Developmental Input
By: Hayley Blunden, Ariella Kristal, A.V. Whillans, Jaewon Yoon, Hannah Burd, Georgina Bremner and Michael Yeomans
Most organizations encourage employees to provide feedback to one another to support learning, personal growth, and career advancement. However, employee feedback often fails to improve performance because it lacks concrete, specific guidance. We provide a temporal... View Details
Blunden, Hayley, Ariella Kristal, A.V. Whillans, Jaewon Yoon, Hannah Burd, Georgina Bremner, and Michael Yeomans. "Eliciting Advice Instead of Feedback Improves Developmental Input." Management Science (forthcoming).
- 26 Jan 2021
- News
Giving Critical Feedback Is Even Harder Remotely
- 2018
- Chapter
The Power of Accepting Feedback
By: Hubert Joly
Joly, Hubert. "The Power of Accepting Feedback." Chap. 15 in Work Is Love Made Visible: A Collection of Essays About the Power of Finding Your Purpose from the World’s Greatest Thought Leaders, edited by Frances Hesselbein, Marshall Goldsmith, and Sarah McArthur, 109–114. Hoboken, NJ: John Wiley & Sons, 2018.
- July 2012
- Teaching Note
Feedback and Coaching Workshop (TN)
By: Joshua D. Margolis and Anthony J. Mayo
- 13 Oct 2017
- Working Paper Summaries
Shopping for Confirmation: How Disconfirming Feedback Shapes Social Networks
- 28 Mar 2013
- News
The Delicate Art of Giving Feedback
- 18 Nov 2009
- HBS Case
Customer Feedback Not on elBulli’s Menu
He's been called "the Salvador Dalí of the kitchen" for creations ranging from beetroot and yogurt ice-cream lollipops to a deconstructed Spanish omelet served in a parfait glass. Each year, some 2 million hopeful diners vie to be one of the fifty customers... View Details
- 20 Sep 2019
- News
Why Asking for Advice Is More Effective Than Asking for Feedback
- Web
Early-Stage Feedback | New Venture Competition
Early-Stage Feedback Business Track Early-Stage Feedback allows potential participants in the New Venture Competition (NVC) to receive guidance on their venture. This is a great opportunity to get View Details
- 10 May 2024
- News