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  • spring 1991
  • Article

Breaking the Cycle of Failure in Services

By: Leonard A. Schlesinger and James Heskett
Most managers recognize that good service is a direct result of having effective, productive people in customer contact positions. However, most service companies perpetuate a cycle of failure by tolerating high turnover and expecting employee dissatisfaction. This... View Details
Keywords: Goals and Objectives; Service Delivery; Success; Failure; Management Skills; Service Industry
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  • 07 Feb 2007
  • Research & Ideas

Dividends from Schumpeter’s Noble Failure

neglected classic, because the book is not a classic. Instead, Business Cycles is a noble failure that paid unexpected dividends both to the author and to scholarship. A link to the full version of this article from Business History... View Details
Keywords: by Thomas K. McCraw
  • 18 Sep 2009
  • News

A failure to communicate

  • 02 Jan 2024
  • News

Failure Is a Privilege

  • 2013
  • Working Paper

Bank Failures and Output During the Great Depression

By: Jeffrey Miron and Natalia Rigol
In response to the Financial Crisis of 2008, macroeconomic policymakers employed a range of tools designed to prevent failures of large, complex financial institutions (“banks”). The Treasury and the Fed justified these actions by arguing that bank failures exacerbate... View Details
Keywords: History; Policy; Financial Crisis; Financial Institutions; Failure
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  • 31 Aug 2009
  • News

A Failure to Communicate

  • 2023
  • Working Paper

Algorithm Failures and Consumers' Response: Evidence from Zillow

By: Isamar Troncoso, Runshan Fu, Nikhil Malik and Davide Proserpio
In November 2021, Zillow announced the closure of its iBuyer business. Popular media largely attributed this to a failure of its proprietary forecasting algorithm. We study the response of consumers to Zillow’s iBuyer business closure. We show that after the iBuyer... View Details
Keywords: Algorithmic Pricing; Price; Forecasting and Prediction; Consumer Behavior; Real Estate Industry
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  • 11 Jul 2012
  • News

The failures of shareholder capitalism

  • 19 Nov 2008
  • News

Ferguson Faults Fed in Failure

  • 07 Aug 2024
  • News

The Value of Intelligent Failure

  • 15 Sep 2014
  • News

Lessons in failure from the error management gurus

  • 05 Dec 2018
  • News

Why Managers Should Reveal Their Failures

  • 22 Aug 2005
  • Research & Ideas

The Hard Work of Failure Analysis

It hardly needs to be said that organizations cannot learn from failures if people do not discuss and analyze them. Yet this remains an important insight. The learning that is potentially available may not be realized unless thoughtful... View Details
Keywords: by Amy Edmondson & Mark D. Cannon
  • March 2013
  • Module Note

Competing with Social Networks: Social Failures

By: Mikolaj Jan Piskorski
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  • 14 Sep 2017
  • News

Political Failure Through a Business Lens

Keywords: Executive, Legislative, and Other General Government Support; Government

    Failure Shouldn't Come as a Surprise

    I’ve worked at startup companies and I’ve run development teams inside large public companies. In both environments, executives spend far more time forecasting how successful they’ll be than planning what they will do if something breaks down.

     View Details
    • September 2021
    • Article

    Trials and Terminations: Learning from Competitors' R&D Failures

    By: Joshua L. Krieger
    I analyze project continuation decisions where firms may resolve uncertainty through news about competitors' research and development (R&D) failures, as well as through their own results. I examine the trade-offs and interactions between product-market competition and... View Details
    Keywords: Research and Development; Projects; Failure; Decision Making; Learning
    Related
    • 26 Feb 2009
    • Research & Ideas

    Podcast: Preventing Future Financial Failures

    Podcast with: David Moss Interviewer: Jim Aisner Running Time: 21 min., 03 sec. To listen to this interview with professor David Moss, click on the triangular Play button below. The Macromedia Flash plug-in is required to play this video. If you install the Flash... View Details
    Keywords: Re: David A. Moss; Banking
    • 05 Aug 2011
    • News

    Failure is not an option. It's a necessity.

    • 01 Dec 2003
    • Research & Ideas

    Sometimes Success Begins at Failure

    In the late 1980s, scientists for New York City-based drug-maker Pfizer began testing what was then known as compound UK-92,480 for the treatment of angina. Although UK-92,480 seemed promising in the lab and in animal tests, the compound showed little benefit in... View Details
    Keywords: by Henry Chesbrough; Health; Pharmaceutical