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  • 04 Jun 2013
  • First Look

First Look: June 4

around the world who want to study its practices. The Clinic's journey also holds lessons for organizations outside health care that must suddenly compete by creating a superior customer experience. The authors, one of whom was critical... View Details
Keywords: Sean Silverthorne
  • April 2017
  • Supplement

Imprimis (C)

By: Ramon Casadesus-Masanell, Karen Elterman and Marc Appel
This case is a supplement to Imprimis (A & B). Set in 2015, it first describes Imprimis’s decision to introduce its own line of compounded eye drop medication called LessDrops. The case then examines the moral dilemma faced by CEO Mark Baum, who was struck by the... View Details
Keywords: Health Care and Treatment; Cost; Moral Sensibility; Competitive Strategy; Decision Choices and Conditions; Pharmaceutical Industry; United States
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  • 29 Sep 2015
  • First Look

September 29, 2015

bank moves more gradually. The same desire to mitigate bond-market volatility can lead the central bank to lower short rates sharply when publicly observed term premiums rise. In both cases, there is a time-consistency problem, and society would be better off... View Details
Keywords: Sean Silverthorne
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

Living Kidney Donation Authors:Ruthanne L. Hanto, Alvin E. Roth, M. Utku Ünver, and Francis L. Delmonico Publication:Chap. 8 in Kidney Transplantation: A Guide to the Care of Transplant Recipients, edited by D. McKay and S. Steinberg,... View Details
Keywords: Sean Silverthorne
  • 09 Oct 2012
  • First Look

First Look: October 9

this time. Read the article: http://hbr.org/2012/10/great-leaders-dont-need-experience/ar/1   Working PapersTeam Scaffolds: How Minimal In-Group Structures Support Fast-Paced Teaming Authors:Melissa Valentine and Amy C. Edmondson Abstract Across many industries,... View Details
Keywords: Sean Silverthorne
  • 20 Oct 2009
  • First Look

First Look: October 20

investing" by creating a new asset class for investors who care about social impact. Doing so will require working with competitors in the field in order to establish benchmarks and standards of measurement. How can Acumen build... View Details
Keywords: Martha Lagace
  • 24 Oct 2023
  • HBS Case

From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World

circus, was in fact the father of modern advertising, Simons’ case shows. As a child working in his father’s general store, Barnum learned to hustle, promote, and barter. He didn’t care if his tactics earned him jail time as long as they... View Details
Keywords: by Avery Forman
  • 30 Mar 2021
  • Research & Ideas

Commuting Hurts Productivity and Your Best Talent Suffers Most

where they locate their offices and where their employees live, with an eye on keeping commutes as short as possible. “There should be serious consideration of: Should you plan around where your best people live?” he says. Some tech firms... View Details
Keywords: by Lane Lambert
  • 09 Apr 2024
  • Book

Why Work Rituals Bring Teams Together and Create More Meaning

them to change our emotional states in many different ways.” With a 2023 Gallup survey showing that US employees are less satisfied with their jobs and less likely to feel that someone at work cares about them than four years ago, Norton... View Details
Keywords: by Michael Blanding
  • 19 Apr 2010
  • Research & Ideas

The History of Beauty

the consumer products giant Unilever, published some years ago. This company had a long-established business in soap and other toiletries, but spent decades after World War II striving without great success to expand its business into other categories of the beauty... View Details
Keywords: by Sean Silverthorne; Beauty & Cosmetics
  • 01 Oct 2013
  • First Look

First Look: October 1

champions that the government hoped to create, SPH was also considering an acquisition in the U.S. or Europe. This case allows students to consider the broad trends sweeping China's pharmaceutical industry and health care sector and... View Details
Keywords: Sean Silverthorne
  • 2023
  • Article

Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma

By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell and Kamalini Ramdas
In Shared Medical Appointments (SMAs), patients with similar conditions meet the physician together and each receives one-on-one attention. SMAs can improve outcomes and physician productivity. Yet privacy concerns have stymied adoption. In physician-deprived nations,... View Details
Keywords: Health Care and Treatment; Customer Satisfaction; Outcome or Result; India
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  • 30 Aug 2011
  • First Look

First Look: August 30

video ads. In a controlled experiment, joy and surprise were assessed through automated facial expression detection for a sample of ads. Concentration of attention was assessed through eye tracking and retention of viewers by recording... View Details
Keywords: Sean Silverthorne
  • 28 Jan 2008
  • Research & Ideas

Billions of Entrepreneurs in China and India

rely on, so it turned to the overseas Chinese because they were the only people who could understand China well. To other people China seemed too difficult, too alien, too foreign. In the case of both countries, there is a broad spectrum of people in the diaspora, so... View Details
Keywords: by Martha Lagace
  • 18 Jan 2016
  • Research & Ideas

Hazard Warning: The Unacceptable Cost of Toxic Workers

their numbers, but they weren’t a good corporate citizen essentially,” Minor says. “So what he basically says is you have to close your eyes to their great productivity and have the courage just to terminate them.” Minor echoes Welch’s... View Details
Keywords: by Roberta Holland
  • 01 Oct 2021
  • Research & Ideas

Dying to Lead: How Reaching the Top Can Kill You Sooner

Business Administration. The detrimental health impacts of pressure-filled professions are increasingly getting the attention of business leaders, who are not only concerned about the welfare of their workers, but also have an eye on... View Details
Keywords: by Jay Fitzgerald
  • 09 Jun 2022
  • HBS Case

From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages

its hourly wages and offering signing and retention bonuses. The company also started to rethink the jobs themselves. “If you can't find people to recruit because they don’t care for the job, another tactic is to modify the job, so they... View Details
Keywords: by Pamela Reynolds
  • 22 Oct 2021
  • Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

workers during the pandemic. “You have to trust that they are intelligent enough and well-intentioned enough to get work done no matter what it takes,” she says. This means managers should be careful not to treat workers like children by... View Details
Keywords: by Michael Blanding
  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

“The formula for enduring satisfaction recognizes that mother nature wants you to run but she doesn't care if you're happy.” Brooks: OK. This is the satisfaction part. This is the part that Oprah was talking about a minute ago. And we... View Details
Keywords: by HBS Staff
  • 24 Jun 2002
  • Research & Ideas

Four Keys of Enduring Success: How High Achievers Win

you're not happy," Stevenson quipped. Significance to others can be guided by a sense of fairness, generosity and caring, but do fairness, generosity and caring help you in your achievements? Should individuals leave a legacy at the... View Details
Keywords: by Martha Lagace

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