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Publications

Publications

Filter Results: (82) Arrow Down
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Show Results For

  • All HBS Web  (82)
    • News  (13)
    • Research  (55)
    • Multimedia  (1)
  • Faculty Publications  (14)

Show Results For

  • All HBS Web  (82)
    • News  (13)
    • Research  (55)
    • Multimedia  (1)
  • Faculty Publications  (14)
← Page 2 of 82 Results →
  • Web

Students on the Job Market - Doctoral

text-based measure of disagreement from earnings conference calls. After negative surprises, analysts express less disagreement with the narrative conveyed by male-led firms relative to their female-led peers. This effect is entirely... View Details
  • 26 Jun 2023
  • Research & Ideas

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

always remember their last interaction with a brand when deciding whether to reengage—so a strong finish is worth the investment. That doesn’t have to mean fireworks, however. A furniture company may invest in a reputable delivery company... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

below: Making value the central objective: Regarding the current quality of US health care, survey respondents expressed varied sentiment: 14 percent were "strongly positive," 20 percent "strongly negative," and the... View Details
Keywords: by Carmen Nobel; Health
  • 16 Jul 2020
  • Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

policies with exclusions. Thanks, but no thanks to bailouts Our panelists expressed frustration with government aid programs, such as the US CARES Act and its Paycheck Protection Program (PPP) enacted in late March. Although designed to... View Details
Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage
  • Web

Profiles - MBA

question, tracing the threads of digital sovereignty and interpretive authority as they warped in contexts fraught with warring economic priorities while blossoming in communities using digital platforms to express true, untold stories.... View Details
  • 22 Mar 2021
  • Research & Ideas

How to Learn from the Big Mistake You Almost Make

and express the value of resilience to their teams, the likelihood that workers will report such incidents increases. That was the main finding of Resilience vs. Vulnerability: Psychological Safety and Reporting of Near Misses with... View Details
Keywords: by Kristen Senz; Health
  • 21 Mar 2024
  • Blog Post

SVMP Gave Me the Courage to Fail

areas of my life. The courage to fail during case discussions. At the beginning of the program, the fear of saying the wrong thing held many of us back from expressing our thoughts. However, as we worked through more case studies, our... View Details
  • Web

Advisory Board - Entrepreneurship

double digit comparable store and delivery sales growth. In 1998, Todd left Staples to co-found dry cleaner Zoots with Staples founder, Tom Stemberg (who remained Staples C.E.O.). Todd was C.E.O. of Zoots for five years, building the... View Details
  • 17 Jun 2017
  • Research & Ideas

Amazon, Whole Foods Deal a Big Win for Consumers

Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
Keywords: by Jose Alvarez and Len Schlesinger; Retail
  • 30 Oct 2019
  • Research & Ideas

How to Recover Gracefully After Shutting Down Your Startup

When Munchery announced in January that it would join the compost heap of food delivery startups, the San Francisco company burned customers, suppliers, and investors that included Oscar-winning actors Jared Leto and Marisa Tomei. In its... View Details
Keywords: by Danielle Kost
  • 01 May 2020
  • What Do You Think?

Does Remote Work Mix with Organizational Culture?

things’.” Those working remotely expressed their enthusiasm for it. To the extent it fosters loyalty, it may enhance a culture. Betsy Dickson commented on her move to a remote region this way: “ my employer allowed me to transition to... View Details
Keywords: by James Heskett
  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

that affect groups of people engaged in collaborative product design affect groups of people engaged in the collaborative production and delivery of goods and services. As with complex technical systems, there would be cognitive overload... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • Web

2022 Reunion Presentations - Alumni

and friendship. To learn. To express feelings. To convey complex information. To laugh. To pass the time. To make decisions. To persuade. To solve problems. In this session, participants will learn a framework to understand their... View Details
  • Web

Frequently Asked Questions | HBS Online

following the last module deadline. Note: Due to the coronavirus (COVID-19) pandemic, the current mode of delivery is subject to change. More details about exam delivery will be shared at the beginning of... View Details
  • Web

Campus Vehicular Access | About

work. Requests to have vehicles remain on campus for the entire day must be specifically called out. They will be reviewed on a case-by-case basis. DELIVERIES TO CAMPUS Delivery personnel (including View Details
  • Web

Apostille & Certification Support | MBA

address Diplomas should be sent to: Harvard Business School MBA Registrar's Office Spangler Center Soldiers Field Boston, MA 02163 Please allow up to seven business days for your document to be notarized by MBA Registrar Services. View Details
  • 01 Jun 2020
  • What Do You Think?

Will Challenged Amazon Tweak Its Retail Model Post-Pandemic?

habits are changing with the coronavirus pandemic one they leave Amazon, they may be reluctant to return.” “Bac” expressed the following concern: “Amazon better worry about its relationship with law enforcement and facial recognition... View Details
Keywords: by James Heskett; Retail
  • Web

The Experience | Information Technology

a participant, the production team brings you right into their view, making it feel like you’re in the same room. The ability to connect and read participant’s expressions is so impressive, some faculty have said it’s even better than an... View Details
  • 08 Mar 2016
  • First Look

March 8, 2016

cultural model and undermine their own positions with inappropriate use of symbolic market-creation actions. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=50701 Harvard Business School Case 916-026 Express... View Details
Keywords: Sean Silverthorne
  • 09 Jul 2008
  • Research & Ideas

Starbucks’ Lessons for Premium Brands

in three ways. First, the early adopters who valued the club-like atmosphere of relaxing over a quality cup of coffee found themselves in a minority. To grow, Starbucks increasingly appealed to grab and go customers for whom service meant speed of order View Details
Keywords: by John Quelch; Retail
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