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  • 26 Jul 2006
  • Research & Ideas

The Strategic Way to Go to Market

roles, but they still have a role, if they are willing to adapt. It is an evolutionary approach to channel change, which is more palatable to channel managers and channel partners. It requires constant... View Details
Keywords: by Sean Silverthorne
  • March 1990 (Revised October 1999)
  • Case

Turner Construction Company: Project Management Control Systems

By: Robert L. Simons and Hilary Weston
After providing a brief overview of Turner Construction Co.'s structure and project work, the case gives a detailed description of its project management control system, the IOR system. In addition to explaining the mechanics of the IOR system, the case identifies the... View Details
Keywords: Mission and Purpose; Cost Management; Performance Evaluation; Risk Management; Strategic Planning; Planning; Management Systems; Management Teams; Construction Industry
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  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

executives is to imply that business management itself is a profession—but is it? Sociologists who study the professions have employed a wide range of perspectives and criteria for determining what makes an... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • March 2009
  • Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros
Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details
Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry
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  • 15 Dec 2003
  • Research & Ideas

The New Global Business Manager

still is at the heart of transnational management. But we also described a third strategic imperative, one that has become increasingly important in recent years. Today, global View Details
Keywords: by Cynthia Churchwell
  • 10 Aug 2009
  • Research & Ideas

High Commitment, High Performance Management

last twenty years my colleagues at TruePoint and I have asked leadership teams to define a strategic direction (business strategy and values) and then commission a task force of their best performers one to... View Details
Keywords: by Martha Lagace
  • 2010
  • Book

One Strategy: Organization, Planning, and Decision Making

By: Steven Sinofsky and Marco Iansiti
Learn from the concepts, capabilities, processes, and behaviors that aligned around one strategy with the hard-won, first-person wisdom found in One Strategy. Challenging traditional views of strategy and operational execution, this book - written by Microsoft... View Details
Keywords: Strategy; Organizations; Planning; Decision Making
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  • 14 May 2009
  • Sharpening Your Skills

Sharpening Your Skills: Managing Teams

that comes with striving toward a common goal. Solutions can include changing team members, but an event to clear the air can help to relieve frustration and resolve conflict. How Do Teams Learn? Working Paper: Three Perspectives View Details
Keywords: Re: Multiple Faculty
  • 21 Nov 2023
  • Research & Ideas

Employee Negativity Is Like Wildfire. Manage It Before It Spreads.

Perspectives on Psychological Science. “When examining a forest fire, one can look at the fire within a single tree and examine how it accumulates the trees over time. But a... View Details
Keywords: by Kristen Senz
  • 26 Mar 2006
  • Research & Ideas

The Office of Strategy Management

bureaucracy or overhead for an organization. We have seen many OSMs that are smaller, consisting of between three and five people. OSM staffing requires a mix of talent. The OSM can become an area where future leaders gain a strategic... View Details
Keywords: by Martha Lagace
  • August 2006 (Revised May 2007)
  • Case

Management Levels at Staples (A): Company and Organization

By: David A. Garvin and Lynne Levesque
One of six cases that describe the roles and responsibilities of managers at each of the hierarchical levels of management within the U.S. Stores business unit of Staples, the world's largest office supply company. Together, the cases form a complete integrated... View Details
Keywords: Cost vs Benefits; Leadership; Management Practices and Processes; Managerial Roles; Operations; Performance Effectiveness; Strategic Planning; Perspective; Retail Industry
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  • 17 Nov 2014
  • Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

Editor's note: This is part of a series of occasional columns on managing the family business written by Senior Lecturer John A. Davis. Optimism and pessimism are strong, stable traits that reflect our... View Details
  • 13 Oct 2003
  • Research & Ideas

How to Pick Managers for Disruptive Growth

needed experiences and perspectives with the experiences on the resumes of the managers who led Pandesic. Despite their extraordinary track records in View Details
Keywords: by Michael Raynor
  • 19 Jan 2010
  • Sharpening Your Skills

Sharpening Your Skills: Managing the Economic Crisis

improving boards' performance is not government action but action on the part of each board. To improve board effectiveness, each board should achieve clarity about its role in relation to that of management: the extent and nature of the... View Details
Keywords: by Staff
  • 05 Dec 2012
  • What Do You Think?

Should Managers Bother Listening to Predictions?

Summing Up Can Managers Afford to Ignore Predictions in Planning? There is a healthy skepticism when it comes to the reliability of predictions as a basis for planning. Donald Kortalon, commenting on this... View Details
Keywords: by James Heskett
  • 08 Aug 2011
  • Research & Ideas

The Death of the Global Manager

comes to resolving the inherent tensions between headquarters—where the focus might be on standardizing products to drive down cost—and subsidiaries lobbying to adapt products to meet the specific needs of a local market. Making The... View Details
Keywords: by Julia Hanna
  • September–October 2023
  • Article

A Rising Tide Lifts All Boats: The Effects of Common Ownership on Corporate Social Responsibility

By: Mark R. DesJardine, Jody Grewal and Kala Viswanathan
Common owners face an incredible investment challenge: managing systematic risk. Because common owners hold shares in multiple firms across an industry, an action (or inaction) by one firm that affects industry peers is felt more severely by common owners than by... View Details
Keywords: Common Ownership; Environmental Sustainability; Corporate Social Responsibility and Impact; Institutional Investing; Corporate Governance; Risk and Uncertainty; Investment Return
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  • May 2012 (Revised November 2015)
  • Case

The National Geographic Society (A) (Abridged)

By: David A. Garvin and Annelena Lobb
In January 2010, John Fahey, president, CEO, and chairman of the board of trustees' executive committee of the Washington, D.C.–based National Geographic Society (NGS), must decide how best to organize the 121-year old mission-driven organization for a world of... View Details
Keywords: General Management; Change Management; Media And Publishing; Digital Convergence; Strategy Development; Business Models; Information Publishing; Online Technology; Business Model; Organizational Structure; Business Strategy; Publishing Industry
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  • 21 Nov 2012
  • Research & Ideas

What Health Care Managers Need to Know--and How to Teach Them

Harvard Business School Professor Regina Herzlinger. “This is not a field for mile-wide, inch-deep managers” On October 4-5, Herzlinger, the Nancy R. McPherson Professor of Business Administration, hosted the international conference,... View Details
Keywords: by Paul Guttry; Health; Education
  • 07 Dec 2021
  • Op-Ed

Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge

Middle management used to be the place where careers stalled, but the COVID-19 pandemic has turned that notion on its head. In fact, mid-level leaders possess more agency now than at any other time in recent... View Details
Keywords: by Hise Gibson and Shawnette Rochelle

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