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  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • Article

Why Leadership Training Fails—and What to Do about It

By: Michael Beer, Magnus Finnström and Derek Schrader
U.S. corporations spend enormous amounts of money—some $456 billion globally in 2015 alone—on employee training and education, but they aren't getting a good return on their investment. People soon revert to old ways of doing things, and company performance doesn't... View Details
Keywords: Organizational Change and Adaptation; Leadership Development; Organizational Design; Employees; Business Processes; United States
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  • March 2024
  • Module Note

Module Note on the Structuring of Collaborative Work

By: Ethan Bernstein
This module note for instructors describes the organizational structure module of the Managing Human Capital course that integrates insights from research on workplace connectivity (who gets to communicate with whom) and workplace transparency (who gets to observe... View Details
Keywords: Human Resources; Management; Organizational Design; Organizational Structure; Human Capital
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  • Research Summary

How and When Does Hierarchy Emerge in Firms?

Despite understanding that formal structure within firms is crucial for maintaining coordination and control as young firms grow, relatively little is systematically known about the initial formation of hierarchy in firms. By exploiting access to a dataset of all... View Details
Keywords: Organization Design; Start-up Growth; Startup Management; Organizational Design; Entrepreneurship; Brazil
  • September 2006 (Revised March 2012)
  • Case

Fritidsresor Under Pressure (A): The First 10 Hours

By: Joshua D. Margolis, Vincent Marie Dessain and Anders Sjoman
When a tsunami hit Southeast Asia on December 26, 2004, the leadership team at a Swedish tour company must manage a devastating crisis affecting thousands of its customers and employees in Thailand. Documents the challenges the company faced in the first ten hours of... View Details
Keywords: Decision Choices and Conditions; Leadership; Crisis Management; Natural Disasters; Tourism Industry; Thailand; Sweden
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  • 04 May 2015
  • Research & Ideas

Need to Solve a Problem? Take a Break From Collaborating

Got a problem? Throw some collaboration software at it. It's a common strategy among today's managers: Organizations spend a lot of money on technology that enables employees to tackle problems collectively. Hence, the market is rife with... View Details
Keywords: by Carmen Nobel; Video Game; Web Services
  • 02 Apr 2013
  • Working Paper Summaries

Monitoring and the Portability of Soft Information

Keywords: by Dennis Campbell & Maria Loumioti; Banking
  • 08 Oct 2020
  • News

How to Manage a Hybrid Team

  • October 2021
  • Background Note

How to Write an Action-Planning Memo

By: Ryan Raffaelli and Akshaya Varghese
The ability to communicate an action plan through writing is essential for advancing ideas, earning credibility, and garnering support. Research has shown that leaders who write formal plans are more likely to execute successfully—written plans help members of an... View Details
Keywords: Writing; Action Plan; Communication; Competency and Skills; Planning
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    Improving the Rhythm of Your Collaboration

    Winner of the annual MIT Sloan Management Review Richard Beckhard Memorial Prize, for the most outstanding MIT SMR article on planned change and organizational development. Chosen by MIT Sloan faculty judges Deborah Ancona, John Van Maanen, and Cyrus... View Details

    • 22 Oct 2007
    • Research & Ideas

    Bringing ‘Lean’ Principles to Service Industries

    the more familiar lean technique of value stream mapping (VSM) to identify and decrease wasted time and effort throughout the software development process. Improving From The Bottom Up While most organizations struggle with implementing a new system, fighting the... View Details
    Keywords: by Julia Hanna; Computer
    • 02 May 2017
    • First Look

    First Look at New Research: May 2, 2017

    April 14, 2017 Harvard Business Review Companies Like United Need to Cultivate Good Judgment, and Free Their Employees to Use It By: Deighton, John A. Abstract—United Airlines has pledged to improve its training programs and empower its... View Details
    Keywords: Carmen Nobel
    • 15 May 2012
    • First Look

    First Look: May 15

      PublicationsThe Two Facets of Collaboration: Cooperation and Coordination in Strategic Alliances Authors:Ranjay Gulati, Franz Wohlgezogen, and Pavel Zhelyazkov Publication:The Academy of Management Annals (forthcoming) Abstract This... View Details
    Keywords: Carmen Nobel
    • February 2000 (Revised August 2000)
    • Case

    Boston.com

    By: Thomas R. Eisenmann and Jon K Rust
    How aggressively should an incumbent move when developing an online business that threatens its core product? With Internet competitors taking direct aim at the traditional print newspaper business model, the Boston Globe fought back with its own web initiative,... View Details
    Keywords: Corporate Entrepreneurship; Decision Making; Change Management; Internet and the Web; Customer Relationship Management; Competitive Strategy; Publishing Industry; Information Technology Industry; United States
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    • July 2020
    • Article

    Intra-firm Geographic Mobility: Value Creation Mechanisms and Future Research Directions

    By: Prithwiraj Choudhury
    This paper argues that intra-firm geographic mobility is an understudied mechanism that can help mitigate coordination failures in a geographically distributed organization. The paper presents an organizing framework on how intra-firm geographic mobility creates value... View Details
    Keywords: Multinational Firms and Management; Employees; Geographic Location; Value Creation
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    • 10 Aug 2009
    • Research & Ideas

    High Commitment, High Performance Management

    With many companies battered by the economy, commitment from leaders and employees might seem like increasingly precious resources. Yet commitment and performance are essential elements of any successful firm no matter the health of the... View Details
    Keywords: by Martha Lagace
    • 10 Mar 2021
    • Blog Post

    COVID Killed the Traditional Workplace

    is codified and can be easily shared from a distance. Being together matters when tasks are interdependent, require sharing tacit knowledge in fluid ways, and coordination needs are not scripted or predictable. An honest assessment of the... View Details
    Keywords: All Industries
    • 17 Aug 2015
    • Research & Ideas

    Who is Boss in the Sharing Economy?

    all about incentives. Whichever party's nontransferable incentives are more important should be given control over transferable decisions. "If the way employees behave is super important to revenues, then you should move to a platform... View Details
    Keywords: by Michael Blanding; Service; Technology
    • 2021
    • Working Paper

    Multiple Team Membership, Turnover, and On-Time Delivery: Evidence from Construction Services

    By: Hise O. Gibson, Bradely R. Staats and Ananth Raman
    Firms who want to compete in dynamic markets are finding that they must build more agile operations to ensure success. One way for a firm to increase organizational agility is to allocate employees to multiple project teams, simultaneously—a practice known as multiple... View Details
    Keywords: Multiple Team Membership; Turnover; Fluid Teams; Project Management; Groups and Teams; Projects; Management; Performance
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    • 10 Jan 2012
    • First Look

    First Look: January 10

    a greater level of discretion to choose their interaction partners. Therefore, we expect to observe more homophilous interactions within these structures than across their boundaries. We test this argument using a dataset consisting of millions of e-mails exchanged... View Details
    Keywords: Sean Silverthorne