Employee Attitude Development And Empowerment - Publications - Faculty & Research

April 2022 (Revised May 2022)
Case

Mastercard Labs (A) (Abridged)

By: Linda A. Hill, Sunil Gupta, Emily Tedards and Julia Kelley

When Ajaypal (Ajay) Banga became the CEO of Mastercard in 2010, he shifted the company’s competitive focus from card networks to cash itself. Mastercard’s new vision of a “World Beyond Cash” distilled into a three-pronged framework: Grow the core business, Diversify... View Details

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19 Dec 2023
Research & Ideas

$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

are Hispanic. By contrast, grants to human services and youth development organizations were, on average, much smaller and made to organizations with much lower-than-average... View Details

Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran

Forthcoming
Article

Is Hybrid Work the Best of Both Worlds? Evidence from a Field Experiment

By: Prithwiraj Choudhury, Tarun Khanna, Christos A. Makridis and Kyle Schirmann

This paper reports causal evidence on how the extent of hybrid work—the number of days worked from home relative to days worked from office—affects employee attitudes and performance. Workers who spent around two days in the office each week on average self-reported... View Details

Keywords: Attitudes; Performance Consistency; Employees; Work-Life Balance

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21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=53928 Homesick or Home Run? Distance from Hometown and Employee Performance: A Natural Experiment from India By: Choudhury, Prithwiraj, View Details

Keywords: Dina Gerdeman

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

a practice described here as “structured empowerment” to balance control and flexibility as they grow. I define structured empowerment as a practice that grants employees both... View Details

Keywords: Dina Gerdeman

01 Nov 1999
Research & Ideas

John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922

was a booklet of fifty-six pages. Changes to the Primer were regarded like alterations in the register—both were part of an effort to constantly improve and keep up with shifting customer needs. E. St. Elmo Lewis, an N.C.R. View Details

Keywords: by Walter A. Friedman

05 Feb 2019
First Look

New Research and Ideas, February 5, 2019

Refugees' Attitudes Towards Compromise and Civil War Termination By: Fabbe, Kristin, Chad Hazlett, and Tolga Sınmazdemir Abstract— Civilians who have fled violent conflict... View Details

Keywords: Dina Gerdeman

23 Jun 2003
Research & Ideas

Psychology, Pathology, and the CEO

without informing other departments, leading to waste and duplication. Respect among peers declined. Employees regularly went to the press to air grievances, reinforcing the BBC's culture of blame.— Rosabeth... View Details

Keywords: by Rosabeth Moss Kanter

07 May 2020
Research & Ideas

The One Good Thing Caused by COVID-19: Innovation

accommodating an appropriate level of economic activity. Businesses have historically overcome this type of challenge through the introduction of risk-mitigating technologies, which in this pandemic include technologies, business practices, View Details

Keywords: by Hong Luo and Alberto Galasso

03 Oct 2017
First Look

First Look at Research and Ideas, October 3, 2017

Tatiana Sandino Abstract—Using retail chain data, we study the effects of a tournament incentive plan incorporating objective and subjective criteria. In principle, such plans could motivate employees to... View Details

Keywords: by Sean Silverthorne

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

employees, rapidly rising health-care costs, and the likely loss of existing protection against lawsuits for pain and suffering from medical events. She then disclosed the results of a 1999 KPMG survey of... View Details

Keywords: by Staff; Health

April 2023
Article

Racial Inequality in Work Environments

By: Letian Zhang

This article explores racial stratification in work environments. Inequality scholars have long identified racial disparities in wage and occupational attainment, but workers’ careers and well-being are also shaped by elements of their work environment, including firm... View Details

Keywords: Discrimination; Race; Equality and Inequality; Working Conditions; Personal Development and Career; Organizational Culture

05 Mar 2008
What Do You Think?

Where Will Management Innovation Take Us?

including hiring, training, and firing personnel. All reward teams at all levels for performance. All provide generally unmonitored time for employees to develop product View Details

Keywords: by Jim Heskett

09 Jul 2007
Research & Ideas

Five Steps to Better Family Negotiations

These characteristics lead to stronger loyalty and sensitivity to one another but also greater reactivity in their interactions. Family relationships also have deeply ingrained patterns that have developed... View Details

Keywords: by John A. Davis and Deepak Malhotra

05 Mar 2019
First Look

New Research and Ideas, March 5, 2019

empowerment as a practice that grants employees both (a) the power to make choices from narrow sets of options on a set of inputs and processes View Details

Keywords: Dina Gerdeman

12 Dec 2017
First Look

New Research and Ideas, December 12, 2017

and encourages the continued creation of deep knowledge within the field, as well as collaborative research across disciplines that develops and incorporates insights from... View Details

Keywords: Sean Silverthorne

03 Apr 2018
First Look

New Research and Ideas, April 3, 2018

of spending on traditional aid programs in areas such as health care and food access in developing countries, GiveDirectly transfers cash directly to the poor. As experiments have shown this approach to be... View Details

Keywords: Sean Silverthorne

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

themselves. However, the qualities they need to develop aren’t the ones you might expect. You might think an organization in flux needs a steady hand, someone with foresight and experience who plots a... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

February 2012
Case

Henkel: Building a Winning Culture

By: Robert Simons and Natalie Kindred

This case illustrates a CEO-led organizational transformation driven by stretch goals, performance measurement, and accountability. When Kasper Rorsted became CEO of Henkel, a Germany-based producer of personal care, laundry, and adhesives products, in 2008, he was... View Details

Keywords: Performance Measurement; Performance Appraisals; Human Resource Management; Values; Organizational Transformations; Pay For Performance; Strategy Execution; Values and Beliefs; Work-Life Balance; Organizational Culture; Human Resources; Performance Evaluation; Compensation and Benefits

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April 2007 (Revised March 2008)
Case

Dr. Iqbal Survé at Sekunjalo Investment Group (A)

By: Linda A. Hill and Emily Stecker

Dr. Iqbal Surve, a self-described "medical doctor, philanthropist, and social entrepreneur," was born in 1963 and grew up in poverty, like virtually all non-white South Africans during apartheid. During the 1970s and 1980s, he served in leadership positions in the ANC,... View Details

Keywords: Crime and Corruption; Social Entrepreneurship; Investment; Leadership; Corporate Social Responsibility and Impact; Partners and Partnerships; South Africa

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