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- Faculty Publications (19)
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- Faculty Publications (19)
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- 01 Dec 1996
- News
An Entrepreneurial Journey
Energy Services, while Peter R. Formanek (MBA '68) and his AutoZone cared for car owners in need of quality parts and friendly service. This kaleidoscope of achievement was being replicated by HBS alumni virtually everywhere across the... View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
business: Investing in employees keeps churn rates down and distinguishes Hello Alfred in a moment when quantity of transactions often wins out over quality of service. “If we serve our employees well, then the users will be happy,”... View Details
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
environment for CEOs, dedicated to improving the quality and profitability of their life and enterprise, through shared experiences and personal growth. Today, the CEO Clubs is a worldwide phenomenon with new chapters springing up from... View Details
- 01 Dec 2001
- News
Reaching Out
of the summer, Weenick recalls, one of HLW's program directors gradually began to use some of the "business-y" vocabulary she had introduced concerning issues of quality and efficiency. "It was instructive for me that it was not an... View Details
- 01 Mar 2013
- News
Opening the Door
neighborhood-based health plan for the city of Charlestown, and I became involved in building a system of benchmarks for the various services that were being offered—everything from dental care to drug and alcohol abuse counseling. I... View Details