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  • Research Summary

The Role of Information Technology in the Provision of Services

By: James I. Cash
James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service... View Details
  • Research Summary

Moving Beyond Direct-to-Consumer

By: Leonard A. Schlesinger

Changing consumer behaviors have redefined what it means to be direct to consumer ("DTC"). What once began online a decade ago as a distribution and disintermediation strategy has since evolved into a multifaceted approach for the modern-day brand.

The... View Details

  • Teaching Interest

Digital Marketing Strategy

By: John A. Deighton

When the tools of marketing change, strategies change too. The focus of this course is on firms trying to navigate the transition from offline to online market-making and strategy development. Our concern is primarily with corporations that have products and... View Details

  • 15 May 2017
  • Sharpening Your Skills

The Promises and Limitations of Big Data

scattered everywhere. John Quelch discusses approaches to integrate patient data so that medical professionals and patients can make better decisions. Related Research Papers How the Water Industry Learned to Embrace Data Most current talk about “big data” seems to... View Details
Keywords: by Sean Silverthorne; Financial Services; Utilities; Public Administration; Health
  • 17 Apr 2017
  • Research Event

The Most Pressing Issues for Platform Providers in the Sharing Economy

is just one of many dilemmas that can incite insomnia in a sharing-economy platform provider. There’s also the threat of disintermediation between producers and consumers; the fear of trying to compete in a winner-take-all market; and the... View Details
Keywords: by Carmen Nobel; Service
  • 23 Aug 2016
  • First Look

August 23, 2016

abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516092-PDF-ENG Harvard Business School Case 917-004 Disintermediation in Two-Sided Marketplaces Two-sided marketplaces often risk disintermediation: users... View Details
Keywords: Sean Silverthorne
  • 03 Sep 2013
  • First Look

First Look: September 3

is lower than that of peers. Download working paper: http://ssrn.com/abstract=1346397 The Disintermediation of Financial Markets: Direct Investing in Private Equity By: Fang, Lily, Victoria Ivashina, and Josh Lerner Abstract—One of the... View Details
Keywords: Sean Silverthorne
  • 18 Apr 2017
  • First Look

First Look at New Ideas, April 18

March 27, 2017 Harvard Business Review How the Water Industry Learned to Embrace Data By: Cespedes, Frank V., and Amir Peleg Abstract—Most current talk about “big data” seems to assume the disintermediation or replacement of physical... View Details
Keywords: by Sean Silverthorne
  • 04 Oct 2016
  • First Look

October 4, 2016

concerns about the unobservable consequences of policy. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51704 Harvard Business School Case 217-007 Disintermediating the Banks: ThinCats and the Peer-to-Peer Lending... View Details
  • 10 Jul 2018
  • First Look

New Research and Ideas, July 10, 2018

development—such as case discussions, lectures, simulations, coaching sessions, live projects, etc.—in terms of their potential to develop executives for the future. We then examine the impact of the forces of digital disruption—the disaggregation and View Details
Keywords: Dina Gerdeman
  • 22 May 2018
  • First Look

New Research and Ideas, May 22, 2018

trust, the two sides may circumvent the intermediary to avoid the intermediary’s fees. We investigate the relationship between increased trust and disintermediation by leveraging a randomized control trial on a major online freelance... View Details
Keywords: Dina Gerdeman
  • 16 Sep 2014
  • First Look

First Look: September 16

http://www.oxfordhandbooks.com/view/10.1093/oxfordhb/9780199694945.001.0001/oxfordhb-9780199694945-e-026 September 2014 Journal of Financial Economics The Disintermediation of Financial Markets: Direct Investing in Private Equity By:... View Details
Keywords: Sean Silverthorne
  • 27 Sep 2016
  • First Look

September 27, 2016

uncertain, ambiguous, and complex (VUCA), Web 2.5-enabled economy. We show that a trio of forces of digital disruption—specifically the disintermediation of the services of instructors and facilitators, the disaggregation of the... View Details
Keywords: Sean Silverthorne
  • 05 Feb 2019
  • First Look

New Research and Ideas, February 5, 2019

encountered a winner-takes-all competition, disintermediation (when service providers and clients took transactions off the platform to avoid the platform’s 20% commission fees), the rise of fake transactions, member management issues,... View Details
Keywords: Dina Gerdeman
  • 10 Apr 2018
  • First Look

First Look at New Research, April 10, 2018

development—such as case discussions, lectures, simulations, coaching sessions, live projects, etc.,—in terms of their potential to develop executives for the future. We then examine the impact of the forces of digital disruption—the disaggregation and View Details
Keywords: Sean Silverthorne

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