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  • 2018
  • Book

Kissinger the Negotiator: Lessons from Dealmaking at the Highest Level

By: James K. Sebenius, R. Nicholas Burns and Robert H. Mnookin (with a forward by Henry A. Kissinger)
As professors and practitioners with careers devoted to negotiation, we are often asked “Who are the world’s best negotiators? What makes them effective?” Inevitably Henry Kissinger’s name comes up as an elite, if controversial, negotiator from whom we can learn a... View Details
Keywords: History; Negotiation Process; Negotiation Tactics; Personal Development and Career; Negotiation Style; United States
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  • 16 Dec 2014
  • First Look

First Look: December 16

Soviet Union, symbolized by the signing of the first Strategic Arms Limitation Treaty (SALT I), and the mediation of the agreement on Sinai disengagement between Egypt and Israel. An appendix lists other important negotiations in which... View Details
Keywords: Sean Silverthorne
  • January–February 2018
  • Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
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  • 2024
  • Book

The Fading Light of Democratic Capitalism: How Pervasive Cronyism and Restricted Suffrage Are Destroying Democratic Capitalism as a National Ideal ... And What to Do About It

By: Malcolm S. Salter
What are we to do about declining public trust and confidence in democratic capitalism, which many citizens consider a cornerstone of our national ideology and identity? In this book, I address how we can rekindle the fading light of democratic capitalism as an... View Details
Keywords: Government and Politics; Power and Influence; Economic Systems; Culture
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  • 23 Jun 2023
  • HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

comparable organizations, with absenteeism, turnover, and overhead up to two-thirds lower. “We know that workplace disengagement is a big problem these days. We also know from research that when employees feel empowered, they report being... View Details
Keywords: by Annelena Lobb; Health
  • 02 Apr 2024
  • What Do You Think?

What's Enough to Make Us Happy?

the staff and are miffed that the staff isn’t investing in them.” Katherine Lawrence’s comment typified the majority of responses to last month’s column. To sum up, management policies and the leadership that creates them—not employee attitudes toward work—are... View Details
Keywords: by James Heskett
  • 28 Aug 2023
  • Research & Ideas

How Workplace Wellness Programs Can Give Employees the Energy Boost They Need

well-being offerings, only 23 percent of employees use them. The same pattern also applies to physical and financial well-being programs. Worse, many companies are wasting precious financial resources on ineffective programs. Meanwhile, they suffer the costs of losing... View Details
Keywords: by Hise Gibson
  • 2019
  • Working Paper

Rehabilitating Corporate Purpose

By: Malcolm S. Salter
In this paper, I address how the ascendance of the theory of shareholder value maximization into the central consciousness of public corporations and its canonization as the only legitimate expression of corporate purpose has contributed to both a widening breach... View Details
Keywords: Capitalism; Justice; Corporate Purpose; Shareholder Value Maximization; Ethical Reciprocity; Economic Systems; Business Ventures; Mission and Purpose; Ethics; Corporate Social Responsibility and Impact
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  • 22 Dec 2008
  • Research & Ideas

10 Reasons to Design a Better Corporate Culture

codified and enforced cultures enjoy great employee and customer loyalty, in large part because they are effective in either altering ineffective behaviors or disengaging from values-challenged employees in a timely manner. An operating... View Details
Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler
  • 02 Aug 2017
  • What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

actively disengaged employees far exceed those who are engaged. And the numbers aren’t improving. This is puzzling, because employee engagement may be the single most effective competitive strategy available to many organizations. The... View Details
Keywords: by James Heskett
  • Research Summary

Political Risk, Foreign Intervention and International Arbitration

The Empire Trap:  America's Attempts to Protect Property Rights Overseas, 1898-2008, is a history of the U.S. government's attempts to protect the property rights of American investors when they venture outside the boundaries of the United... View Details

  • 19 Aug 2021
  • Op-Ed

Don't Ignore Your Employees' Misery—TAKE Control

point is the most crucial—employee trust is hard to regain once it’s lost. E = Execute your organization’s post-COVID workforce plan in a timely fashion and evaluate your progress constantly. Ultimately, the TAKE framework is about confronting View Details
Keywords: by Hise O. Gibson and MaShon Wilson
  • 21 Apr 2021
  • Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

time, and the timeline for decisions. Employees understand that events are continually unfolding and will accept changes if the evidence and reasoning are clear. Boilerplate rhetoric will likely disengage them. INSEAD’s Jennifer... View Details
Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden
  • 19 Sep 2016
  • Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

of Business Administration at HBS. “I’ve looked at questions like, Why is it that people often end up behaving in ways that are contrary to what they set out to do, despite their good intentions? Why is it that so many people are View Details
Keywords: by Carmen Nobel; Education
  • 19 Oct 2010
  • First Look

First Look: October 19, 2010

related to improved project performance in some cases. Our results highlight a need for more nuanced approaches to leveraging experience in team management. Deed, Clear Conscience: When Cheating Leads to Moral Disengagement and Motivated... View Details
Keywords: Sean Silverthorne
  • 12 May 2009
  • First Look

First Look: May 12, 2009

  Working PapersDishonest Deed, Clear Conscience: Self-Preservation through Moral Disengagement and Motivated Forgetting (revised) Authors:Lisa Lixin Shu, Francesca Gino, and Max H. Bazerman Abstract People routinely engage in dishonest... View Details
Keywords: Martha Lagace
  • 02 Jan 2008
  • Research & Ideas

Most Popular Stories 2007

accelerate this transition, as professor and program chair Benjamin C. Esty explains. What's to Be Done About Performance Reviews? What can we do to make performance reviews more productive and less distasteful? Should their objectives be scaled back to just one or... View Details
Keywords: by Sean Silverthorne
  • 04 Apr 2005
  • What Do You Think?

Can an Organization’s “Deep Smarts” Be Preserved?

through important activities or conducting post mortems of both the coach's and the protégé's behaviors and decisions. In an educational institution, one example of the use of knowledge coaches in the transfer of deep smarts is the employment of emeritus faculty... View Details
Keywords: by James Heskett
  • 02 Jan 2007
  • Research & Ideas

Most Popular Articles of 2006

What can we do to make performance reviews more productive and less distasteful? Should their objectives be scaled back to just one or two? Should they be disengaged from the determination of compensation and, if so, how? Are We Ready for... View Details
Keywords: by Sean Silverthorne
  • 03 Oct 2005
  • What Do You Think?

What’s the Future of Globally Organized Labor?

the union movement in North America. On a larger scale, sizeable groups of workers primarily in service industries recently disengaged themselves from the AFL-CIO, which they perceived as being dominated by smaller, more traditional,... View Details
Keywords: by James Heskett

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