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Making Difficult Decisions: The General Manager’s Role (MDD) - Course Catalog

HBS Course Catalog Making Difficult Decisions: The General Manager’s Role (MDD) Course Number 1556 Professor Amy Edmondson Assistant Professor Tiona Zuzul Spring; Q3Q4; 3.0 credits 27 Sessions Exam (Previously: Becoming a General Manager)... View Details

01 Oct 2021
News

Tulsa Massacre Case Fosters Timely Conversations

is hard. When you add the business implications, some people are too afraid to start the conversation. But we did. We started a dialogue.” — Ashley McCray (MBA 2022) Both students learned one of the many lessons Desai hoped the case would impart: the importance of... View Details

11 Jun 2021
Blog Post

Saying “Race” Out Loud: Leading Conversations on Diversity in HBS Classrooms

campus-wide conversations about diversity, Hammond is determined to increase the School’s sensitivity and competence around thorny issues. “We're trying to make people feel included and that their lived experiences matter—we want to make... View Details

June 2018
Case

Candor at Clever

By: Ethan Bernstein and Om Lala

Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and... View Details

27 Oct 2020
News

Lessons for leadership in a riven nation

12 PM – 1 PM EDT, 19 Sep 2017
Webinars: Career

Navigate Conflict and Build Stronger Relationships at Work

Every day at work we navigate competing interests, clashing personalities, and limited time and resources. The most effective leaders know how important it is to be able to navigate difficult conversations and work through conflict to improve our relationships. View Details

Research Summary

Current Research

Some of my current projects explore the untapped power of differences in collaboration, how to create more inclusion and belonging in the workplace, the unintended consequences of cancel culture, how to have productive conflicts, the surprising consequences of... View Details

15 Mar 2024
HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

“Circumstances change and we all have to adjust,” Wing says, “but we should at least talk about it.” What to do when things go wrong Delicate conversations are difficult for a reason: The subjects often hit... View Details

Keywords: by Avery Forman

Tackling Diversity in Case Discussions

Recognizing the importance of teaching managers to lead across lines of difference, this article presents a set of interrelated strategies for business educators to navigate topics of diversity and inclusion in the classroom. The authors advocate embedding principles... View Details

November 2019
Case

The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy

By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen

“The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details

Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture

November 2019
Case

The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith

By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen

“The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details

Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture

September 2016
Supplement

ZenRecruit: Sales Coaching and Performance Reviews

By: Mark N. Roberge

Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details

Keywords: Business or Company Management; Salesforce Management; Applications and Software; Employees; Performance Evaluation; Information Technology Industry; Retail Industry

September 2016 (Revised February 2017)
Case

ZenRecruit: Sales Coaching and Performance Reviews

By: Mark Roberge

Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details

Keywords: Entrepreneurial Marketing; Entrepreneurial Sales; Entrepreneurial Sales And Marketing; Marketing; Entrepreneurship; Sales

June 1990 (Revised October 1991)
Case

Lake Pleasant Bodies Case (A)

By: Joseph L. Badaracco Jr.

Presents a classic dilemma in legal ethics--the conflict between an attorney's obligations as an attorney, in this case to protect a client's confidentiality, and his or her own moral obligations as a person. An attorney must decide how to respond to the father of a... View Details

Keywords: Decision Choices and Conditions; Moral Sensibility; Questionnaires; Attorney and Client Relationships; Social Psychology; Conflict Management; Legal Services Industry