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  • 23 Jan 2024
  • Video

Harvard Dialogues: Leading When It’s Difficult

  • 21 Apr 2021
  • Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

transition back to “normal” (whatever that means). Although we are still living in COVID-19’s grip, companies are starting to devise plans to bring their workforces back to the office in the coming weeks and months. In recent View Details
Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden
  • 01 Oct 2021
  • News

Tulsa Massacre Case Fosters Timely Conversations

is hard. When you add the business implications, some people are too afraid to start the conversation. But we did. We started a dialogue.” — Ashley McCray (MBA 2022) Both students learned one of the many lessons Desai hoped the case would impart: the importance of... View Details
  • Web

Making Difficult Decisions: The General Manager’s Job (MDD) - Course Catalog

and techniques to use in managing decision making processes and in managing difficult conversations and for diagnosing group dynamics. These foci will constitute the body of submission, which should be... View Details
  • 11 Jun 2021
  • Blog Post

Saying “Race” Out Loud: Leading Conversations on Diversity in HBS Classrooms

campus-wide conversations about diversity, Hammond is determined to increase the School’s sensitivity and competence around thorny issues. “We're trying to make people feel included and that their lived experiences matter—we want to make... View Details
  • June 2018
  • Case

Candor at Clever

By: Ethan Bernstein and Om Lala
Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and... View Details
Keywords: Performance Feedback; Talent Development And Retention; Talent Management; Feedback; Difficult Conversations; Radical Candor; Scaling Start-ups; Scaling And Growth; Developing Effective Managers; Effective Managers; First-time Managers; Kim Scott; Clever; Bay Area; Silicon Valley; Interpersonal Communication; Talent and Talent Management; Human Resources; Leadership Development; Management Practices and Processes; Management Skills; Management Style; Organizations; Organizational Culture; Performance Evaluation; Conflict and Resolution; Technology Industry; Education Industry; San Francisco; United States
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  • 27 Oct 2020
  • News

Lessons for leadership in a riven nation

  • 12 PM – 1 PM EDT, 19 Sep 2017
  • Webinars: Career

Navigate Conflict and Build Stronger Relationships at Work

Every day at work we navigate competing interests, clashing personalities, and limited time and resources. The most effective leaders know how important it is to be able to navigate difficult conversations and work through conflict to improve our relationships. View Details
  • Research Summary

Current Research

By: Francesca Gino

Some of my current projects explore the untapped power of differences in collaboration, how to create more inclusion and belonging in the workplace, the unintended consequences of cancel culture, how to have productive conflicts, the surprising consequences of... View Details

  • 15 Mar 2024
  • HBS Case

Let's Talk: Why It's Time to Stop Avoiding Taboo Topics at Work

“Circumstances change and we all have to adjust,” Wing says, “but we should at least talk about it.” What to do when things go wrong Delicate conversations are difficult for a reason: The subjects often hit... View Details
Keywords: by Avery Forman

    Tackling Diversity in Case Discussions

    Recognizing the importance of teaching managers to lead across lines of difference, this article presents a set of interrelated strategies for business educators to navigate topics of diversity and inclusion in the classroom. The authors advocate embedding principles... View Details
    • November 2019
    • Case

    The Boss Has the Wrong Idea: Confidential Role Material for Lee Clancy

    By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
    “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details
    Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
    Related
    • November 2019
    • Case

    The Boss Has the Wrong Idea: Confidential Role Material for Julia Smith

    By: Katherine Coffman, Kathleen McGinn, Judith A. Clair and Katherine Chen
    “The Boss Has the Wrong Idea” is a two-person conversation exercise in which an MBA student seeks advice from a mentor in her field about how to handle an incident of workplace sexual harassment. The case consists of two confidential role materials: a role for the... View Details
    Keywords: Sexual Harassment; Interpersonal Communication; Organizational Culture
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    • September 2016
    • Supplement

    ZenRecruit: Sales Coaching and Performance Reviews

    By: Mark N. Roberge
    Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details
    Keywords: Business or Company Management; Salesforce Management; Applications and Software; Employees; Performance Evaluation; Information Technology Industry; Retail Industry
    Related
    • September 2016 (Revised February 2017)
    • Case

    ZenRecruit: Sales Coaching and Performance Reviews

    By: Mark Roberge
    Amara Kaggwa leads the small but rapidly expanding sales team at ZenRecruit, a recruiting software application used by small businesses. Armed with six months of sales performance metrics, Kaggwa is preparing for her monthly performance conversations with two... View Details
    Keywords: Entrepreneurial Marketing; Entrepreneurial Sales; Entrepreneurial Sales And Marketing; Marketing; Entrepreneurship; Sales
    Related
    • June 1990 (Revised October 1991)
    • Case

    Lake Pleasant Bodies Case (A)

    By: Joseph L. Badaracco Jr.
    Presents a classic dilemma in legal ethics--the conflict between an attorney's obligations as an attorney, in this case to protect a client's confidentiality, and his or her own moral obligations as a person. An attorney must decide how to respond to the father of a... View Details
    Keywords: Decision Choices and Conditions; Moral Sensibility; Questionnaires; Attorney and Client Relationships; Social Psychology; Conflict Management; Legal Services Industry
    Related
    • 07 Oct 2008
    • First Look

    First Look: October 7, 2008

    future do not show this want/should pattern, and we discuss a potential explanation. Download the paper: http://www.hbs.edu/research/pdf/07-078.pdf Conversational Blindness: Answering the Wrong Question the Right Way Authors:Todd Rogers... View Details
    Keywords: Martha Lagace
    • 04 Sep 2001
    • Research & Ideas

    Governing the Family-Run Business

    right people in a timely way to discuss and decide the big issues facing your organization—then your governance system is flawed, should be improved, and probably needs to be made more formal. Given how difficult it is for most people to... View Details
    • 02 Mar 2021
    • HBS Case

    The Tulsa Massacre: Is Racial Justice Possible 100 Years Later?

    through legislation and lawsuits. In impassioned video interviews, she details the cruelty of the attack—in which innocent victims were forced to choose between burning alive inside their homes or being shot in the street—as well as the ongoing fight for reparations. A... View Details
    Keywords: by Michael Blanding
    • Research Summary

    Developing Organizational Capabilities to Compete

    By: Michael Beer

    Michael Beer’s current research focuses on the question of what makes an Effective Organization. Based on his extensive research and practice about this question Beer has identified six highly interrelated core capabilities:

    1. Capacity of the... View Details