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  • All HBS Web  (1,125)
    • News  (139)
    • Research  (810)
    • Events  (16)
    • Multimedia  (4)
  • Faculty Publications  (477)

Show Results For

  • All HBS Web  (1,125)
    • News  (139)
    • Research  (810)
    • Events  (16)
    • Multimedia  (4)
  • Faculty Publications  (477)
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  • September 2014
  • Article

Income Inequality and Social Preferences for Redistribution and Compensation Differentials

By: William R. Kerr
In cross-sectional studies, countries with greater income inequality typically exhibit less support for government-led redistribution and greater acceptance of wage inequality (e.g., United States versus Western Europe). If individual nations evolve along this pattern,... View Details
Keywords: Equality and Inequality; Income; Government and Politics
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Kerr, William R. "Income Inequality and Social Preferences for Redistribution and Compensation Differentials." Journal of Monetary Economics 66 (September 2014): 62–78.
  • July 2008
  • Case

Hilton Hotels: Brand Differentiation through Customer Relationship Management

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev
This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details
Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry
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Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management." Harvard Business School Case 809-029, July 2008.
  • July 2008
  • Teaching Note

Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev
Teaching Note for [809029]. View Details
Keywords: History; Strategy; Customer Relationship Management; Information Technology; System; Privatization; Brands and Branding; Accommodations Industry
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Applegate, Lynda M., Gabriele Piccoli, and Chekitan Dev. "Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)." Harvard Business School Teaching Note 809-030, July 2008.
  • 2024
  • Working Paper

Incorporating Micro Data into Differentiated Products Demand Estimation with PyBLP

We delineate a general framework for incorporating many types of micro data from summary statistics to full surveys of selected consumers into Berry, Levinsohn, and Pakes (1995) style estimates of differentiated products demand systems. We extend recommended practices... View Details
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Conlon, Chris, and Jeff Gortmaker. "Incorporating Micro Data into Differentiated Products Demand Estimation with PyBLP." Working Paper, September 2024.
  • Article

Product Positioning in a Two-Dimensional Vertical Differentiation Model: The Role of Quality Costs

By: Dominique Lauga and Elie Ofek
We study a duopoly model where consumers are heterogeneous with respect to their willingness to pay for two product characteristics and marginal costs are increasing with the quality level chosen on each attribute. We show that while firms seek to manage competition... View Details
Keywords: Duopoly and Oligopoly; Customers; Quality; Product Positioning; Competition; Management; Cost; Product
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Lauga, Dominique, and Elie Ofek. "Product Positioning in a Two-Dimensional Vertical Differentiation Model: The Role of Quality Costs." Marketing Science 30, no. 5 (September–October 2011): 903–923.
  • 04 Aug 2011
  • Working Paper Summaries

A Dynamic Perspective on Ambidexterity: Structural Differentiation and Boundary Activities

Keywords: by Sebastian Raisch & Michael L. Tushman
  • Article

Information or Opinion? Media Bias as Product Differentiation

By: Bharat Anand, Rafael Di Tella and Alexander Galetovic
Keywords: Information; Media; Prejudice and Bias; Product
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Anand, Bharat, Rafael Di Tella, and Alexander Galetovic. "Information or Opinion? Media Bias as Product Differentiation." Journal of Economics & Management Strategy 16, no. 3 (Fall 2007): 635–682.
  • July 1994
  • Article

Differentiated Fit and Shared Values: Alternatives for Managing Headquarters-subsidiary Relations

By: N. Nohria and S. Ghoshal
Keywords: Management
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Nohria, N., and S. Ghoshal. "Differentiated Fit and Shared Values: Alternatives for Managing Headquarters-subsidiary Relations." Strategic Management Journal 15, no. 6 (July 1994): 491–502.
  • 2000
  • Other Unpublished Work

The Urban/Rural Fertility Differential in The Gambia: Explaining the Gap

By: Eric D. Werker
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Werker, Eric D. "The Urban/Rural Fertility Differential in The Gambia: Explaining the Gap." 2000. (Harvard College Senior Thesis.)
  • 20 Jan 2012
  • Working Paper Summaries

Income Inequality and Social Preferences for Redistribution and Compensation Differentials

Keywords: by William R. Kerr
  • 2013
  • Other Unpublished Work

Differential Effects of Emergent and Scheduled Incoming Surgical Patients

By: Jillian Alexandra Berry
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Berry, Jillian Alexandra. "Differential Effects of Emergent and Scheduled Incoming Surgical Patients." 2013. (In Progress.)
  • 1997
  • Book

The Differentiated Network: Organizations Knowledge Flows in Multinational Corporations

By: N. Nohria and S. Ghoshal
Keywords: Networks; Organizations; Knowledge; Multinational Firms and Management
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Nohria, N., and S. Ghoshal. The Differentiated Network: Organizations Knowledge Flows in Multinational Corporations. San Francisco: Jossey-Bass, 1997.
  • Article

Coordination versus Differentiation in a Standards War: 56K Modems

By: Angelique Augereau, Shane Greenstein and Marc Rysman
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Augereau, Angelique, Shane Greenstein, and Marc Rysman. "Coordination versus Differentiation in a Standards War: 56K Modems." RAND Journal of Economics 37, no. 4 (Winter 2006): 889–909.
  • September 1995 (Revised October 1995)
  • Case

Loblaw Companies Limited: Differentiation in the 90s and Beyond

By: Ray A. Goldberg, Thomas N. Urban Jr and Jane L. Wertz
Loblaw wants to develop long-term relationships with its customers and is testing a variety of strategies to do this. View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Business or Company Management; Marketing Strategy
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Goldberg, Ray A., Thomas N. Urban Jr, and Jane L. Wertz. "Loblaw Companies Limited: Differentiation in the 90s and Beyond." Harvard Business School Case 596-030, September 1995. (Revised October 1995.)
  • March 2025
  • Article

Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice

By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell
Companies are facing increased pressure to “walk the talk” on diversity, equity, and inclusion (DEI) in their operations. One specific call-to-action from stakeholders is the public disclosure of EEO-1s. Companies with 100+ employees are federally mandated to annually... View Details
Keywords: Consumer Behavior; Corporate Disclosure; Diversity; Employees; Perception
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Balakrishnan, Maya, Jimin Nam, and Ryan W. Buell. "Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice." Production and Operations Management 34, no. 3 (March 2025): 457–474.
  • Article

Strategic Orientations in a Competitive Context: The Role of Strategic Orientation Differentiation

By: Rohit Deshpandé, Amir Grinstein and Elie Ofek
Strategic orientation studies often provide 'best practice prescriptions' for firms in a given context—matching orientations to environmental conditions. While this perspective has value, empirical results are equivocal, and an important reality has been overlooked:... View Details
Keywords: Competition; Change Management; Situation or Environment; Decision Choices and Conditions
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Deshpandé, Rohit, Amir Grinstein, and Elie Ofek. "Strategic Orientations in a Competitive Context: The Role of Strategic Orientation Differentiation." Marketing Letters 23, no. 3 (September 2012): 629–643.
  • 28 May 2009
  • Working Paper Summaries

Monopolistic Competition Between Differentiated Products With Demand For More Than One Variety

Keywords: by Andrei Hagiu; Video Game; Web Services
  • 11 Aug 2006 - 15 Aug 2008
  • Conference Presentation

Differential effects of affect, perceived newness, and perceived usefulness on creativity judgment

By: Roy Y.J. Chua and S. S. Iyengar
Keywords: Creativity; Perception; Judgments
Citation
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Chua, Roy Y.J., and S. S. Iyengar. "Differential effects of affect, perceived newness, and perceived usefulness on creativity judgment." Paper presented at the Academy of Management Annual Meeting, Atlanta, GA, August 11, 2006–August 15, 2008.
  • winter 2003
  • Article

Ad Schema Incongruity As Elicitor of Ethnic Self-Awareness and Differential Advertising Response

By: Claudiu V. Dimofte, Mark R. Forehand and Rohit Deshpandé
Keywords: Advertising; Social Psychology
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Dimofte, Claudiu V., Mark R. Forehand, and Rohit Deshpandé. "Ad Schema Incongruity As Elicitor of Ethnic Self-Awareness and Differential Advertising Response." Journal of Advertising 32, no. 4 (winter 2003): 7–17.
  • June 2018 (Revised January 2020)
  • Case

Sony

By: Stefan Thomke, Atsushi Osanai and Akiko Kanno
Sony used to be synonymous with "innovation" and "cool products." The case reveals how the company lost its edge and describes the leadership initiatives to restore its former glory. In 2012, Kazuo (Kaz) Hirai becomes CEO and successfully transforms Sony, including a... View Details
Keywords: Customer Experience; Product Differentiation; Transformation; Leadership Style; Technology Adoption; Leading Change; Electronics Industry; Media and Broadcasting Industry; Video Game Industry; Japan
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Thomke, Stefan, Atsushi Osanai, and Akiko Kanno. "Sony." Harvard Business School Case 618-045, June 2018. (Revised January 2020.)
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