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September 2014
Article

Income Inequality and Social Preferences for Redistribution and Compensation Differentials

By: William R. Kerr

In cross-sectional studies, countries with greater income inequality typically exhibit less support for government-led redistribution and greater acceptance of wage inequality (e.g., United States versus Western Europe). If individual nations evolve along this pattern,... View Details

Keywords: Equality and Inequality; Income; Government and Politics

July 2008
Case

Hilton Hotels: Brand Differentiation through Customer Relationship Management

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev

This case analyzes the Hilton Hotels Corporation's CRM strategy at a key juncture in its history, immediately after the firm has been taken private by Blackstone. The case provides students with a comprehensive history of the evolution and IT enablers of Hilton's CRM... View Details

Keywords: Customer Relationship Management; Marketing Strategy; Privatization; Performance Evaluation; Information Technology; Accommodations Industry

July 2008
Teaching Note

Hilton Hotels: Brand Differentiation through Customer Relationship Management (TN)

By: Lynda M. Applegate, Gabriele Piccoli and Chekitan Dev

Teaching Note for [809029]. View Details

Keywords: History; Strategy; Customer Relationship Management; Information Technology; System; Privatization; Brands and Branding; Accommodations Industry

2024
Working Paper

Incorporating Micro Data into Differentiated Products Demand Estimation with PyBLP

We delineate a general framework for incorporating many types of micro data from summary statistics to full surveys of selected consumers into Berry, Levinsohn, and Pakes (1995) style estimates of differentiated products demand systems. We extend recommended practices... View Details

Article

Product Positioning in a Two-Dimensional Vertical Differentiation Model: The Role of Quality Costs

By: Dominique Lauga and Elie Ofek

We study a duopoly model where consumers are heterogeneous with respect to their willingness to pay for two product characteristics and marginal costs are increasing with the quality level chosen on each attribute. We show that while firms seek to manage competition... View Details

Keywords: Duopoly and Oligopoly; Customers; Quality; Product Positioning; Competition; Management; Cost; Product

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04 Aug 2011
Working Paper Summaries

A Dynamic Perspective on Ambidexterity: Structural Differentiation and Boundary Activities

Keywords: by Sebastian Raisch & Michael L. Tushman

Article

Information or Opinion? Media Bias as Product Differentiation

By: Bharat Anand, Rafael Di Tella and Alexander Galetovic

Keywords: Information; Media; Prejudice and Bias; Product

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July 1994
Article

Differentiated Fit and Shared Values: Alternatives for Managing Headquarters-subsidiary Relations

By: N. Nohria and S. Ghoshal

Keywords: Management

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2000
Other Unpublished Work

The Urban/Rural Fertility Differential in The Gambia: Explaining the Gap

By: Eric D. Werker

20 Jan 2012
Working Paper Summaries

Income Inequality and Social Preferences for Redistribution and Compensation Differentials

Keywords: by William R. Kerr

2013
Other Unpublished Work

Differential Effects of Emergent and Scheduled Incoming Surgical Patients

By: Jillian Alexandra Berry

1997
Book

The Differentiated Network: Organizations Knowledge Flows in Multinational Corporations

By: N. Nohria and S. Ghoshal

Keywords: Networks; Organizations; Knowledge; Multinational Firms and Management

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Article

Coordination versus Differentiation in a Standards War: 56K Modems

By: Angelique Augereau, Shane Greenstein and Marc Rysman

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September 1995 (Revised October 1995)
Case

Loblaw Companies Limited: Differentiation in the 90s and Beyond

By: Ray A. Goldberg, Thomas N. Urban Jr and Jane L. Wertz

Loblaw wants to develop long-term relationships with its customers and is testing a variety of strategies to do this. View Details

Keywords: Customer Relationship Management; Decision Choices and Conditions; Business or Company Management; Marketing Strategy

March 2025
Article

Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice

By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell

Companies are facing increased pressure to “walk the talk” on diversity, equity, and inclusion (DEI) in their operations. One specific call-to-action from stakeholders is the public disclosure of EEO-1s. Companies with 100+ employees are federally mandated to annually... View Details

Keywords: Consumer Behavior; Corporate Disclosure; Diversity; Employees; Perception

Article

Strategic Orientations in a Competitive Context: The Role of Strategic Orientation Differentiation

By: Rohit Deshpandé, Amir Grinstein and Elie Ofek

Strategic orientation studies often provide 'best practice prescriptions' for firms in a given context—matching orientations to environmental conditions. While this perspective has value, empirical results are equivocal, and an important reality has been overlooked:... View Details

Keywords: Competition; Change Management; Situation or Environment; Decision Choices and Conditions

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28 May 2009
Working Paper Summaries

Monopolistic Competition Between Differentiated Products With Demand For More Than One Variety

Keywords: by Andrei Hagiu; Video Game; Web Services

11 Aug 2006 - 15 Aug 2008
Conference Presentation

Differential effects of affect, perceived newness, and perceived usefulness on creativity judgment

By: Roy Y.J. Chua and S. S. Iyengar

Keywords: Creativity; Perception; Judgments

winter 2003
Article

Ad Schema Incongruity As Elicitor of Ethnic Self-Awareness and Differential Advertising Response

By: Claudiu V. Dimofte, Mark R. Forehand and Rohit Deshpandé

Keywords: Advertising; Social Psychology

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June 2018 (Revised January 2020)
Case

Sony

By: Stefan Thomke, Atsushi Osanai and Akiko Kanno

Sony used to be synonymous with "innovation" and "cool products." The case reveals how the company lost its edge and describes the leadership initiatives to restore its former glory. In 2012, Kazuo (Kaz) Hirai becomes CEO and successfully transforms Sony, including a... View Details

Keywords: Customer Experience; Product Differentiation; Transformation; Leadership Style; Technology Adoption; Leading Change; Electronics Industry; Media and Broadcasting Industry; Video Game Industry; Japan

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