Defection Prediction - Publications - Faculty & Research

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19 Feb 2014
Research & Ideas

Racist Umpires and Monetary Ministers

otherwise." In the cases of umpires and ministers, Parsons's work falls under the broader category of incentive research. "They are about what causes people to behave in predictable ways, and how that changes over time," he... View Details

Keywords: by Michael Blanding; Sports; Information; Publishing

07 Dec 2010
First Look

First Look: Dec. 7

why consumers desire unusual and novel consumption experiences and voluntarily choose leisure activities, vacations, and celebrations that are predicted to be less pleasurable. For example, consumers sometimes choose to stay at freezing... View Details

Keywords: Sean Silverthorne

08 Dec 2015
First Look

December 8, 2015

five-year period. We find that customers defect at a higher rate from the incumbent following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a... View Details

Keywords: Sean Silverthorne

19 Jan 2021
In Practice

Leadership Advice for Biden: Restore a Sense of Calm

rules of the game? Companies like to know what the rules are and they like stability in those rules. I believe that businesses will welcome a higher level of certainty and predictability that I expect will come with the new... View Details

Keywords: by Dina Gerdeman