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- Faculty Publications (12)
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- All HBS Web (222)
- Faculty Publications (12)
- 29 Mar 2010
- Research & Ideas
Ruthlessly Realistic: How CEOs Must Overcome Denial
to acknowledge and deal with reality. It is the choice—sometimes willful, sometimes unconscious, often semiconscious—to enter an "as if" world, to act "as if" facts are not facts because they are difficult to face. Sigmund Freud referred... View Details
James K. Sebenius
JAMES K. (“Jim”) SEBENIUS, is the Gordon Donaldson Professor of Business Administration at Harvard Business School, where he founded the Negotiation unit and teaches advanced... View Details
- 30 Mar 2011
- Working Paper Summaries
Temptation at Work
- 13 Jul 2010
- First Look
First Look: July 13
offered. While significant cost savings goals would be realized in part through employee layoffs, he wondered about ITG's ability to deal with these changes. Adjusting its customer portfolio meant that ITG would be pulling back products... View Details
Keywords: Martha Lagace
- 16 Jan 2012
- Research & Ideas
Private Meetings of Public Companies Thwart Disclosure Rules
it might benefit investors, might not always benefit the companies themselves. (Indeed, a recent study of CEO daily activity showed that time spent meeting with company insiders correlated with increases in a firm's profits, while time... View Details
- January–February 2018
- Article
Some Customers Would Rather Leave Without Saying Goodbye
By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
Ascarza, Eva, Oded Netzer, and Bruce G.S. Hardie. "Some Customers Would Rather Leave Without Saying Goodbye." Marketing Science 37, no. 1 (January–February 2018): 54–77.
- 25 Jan 2022
- Research & Ideas
More Proof That Money Can Buy Happiness (or a Life with Less Stress)
outlined in a forthcoming paper in the journal Social Psychological and Personality Science, The Sharp Spikes of Poverty: Financial Scarcity Is Related to Higher Levels of Distress Intensity in Daily Life. Higher income amounts to lower... View Details
Keywords: by Michael Blanding
- 30 Jul 2008
- Op-Ed
Why the U.S. Should Encourage FDI
Last year, foreign investors set new records for their acquisition activity in the United States. And 2008 began with nearly daily stories of American financial executives courting foreign direct investors, particularly sovereign wealth... View Details
Keywords: by Mihir A. Desai
- 21 Dec 2010
- First Look
First Look: December 21
found that managers engage in redundant communication; that is, they send the same message to the same recipient through two or more unique media sequentially. Given how busy most managers are, and how much information their subordinates receive on a View Details
- Web
Great American Business Leaders of the 20th Century - Leadership
Patterson National Cash Register Company, 1884–1921 Joseph M. Patterson New York Daily News, 1919–1946 Rufus L. Patterson American Machine and Foundry Company, 1900–1941 William A. Patterson United Airlines, 1934–1963 Jeno F. Paulucci... View Details
- Web
Help - Alumni
having daily prompts from the two-step verification system (Duo). Where do I manage my Duo account? If you want to add or change devices to your account once it has been activated, from your computer’s browser, go to https://cas.hbs.edu... View Details
- 03 Oct 2023
- Research Event
Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips
one of-- in all four accounts every day. Your family, your friends, your work that serves other people, and your faith. And by by faith, as Oprah just indicated, that means something transcendent to your daily life. Look, if you're, if... View Details
Keywords: by HBS Staff
- 02 Apr 2024
- Research & Ideas
Employees Out Sick? Inside One Company's Creative Approach to Staying Productive
workers each, running on tight schedules with little room for error. Yet the average daily worker absenteeism rate was 11 percent, and for any particular production line, the absence rate was 20 percent or higher at least one out of 11... View Details
- 01 Feb 2001
- News
What Makes a Good Leader
to change. Daily work often drains energy needed for change," she says. "Leaders must pick causes they won't abandon easily, remain committed despite setbacks, and communicate their big ideas over and over again in every encounter."... View Details
Keywords: Management
- 01 Mar 2024
- News
In Harmony
not a daily newspaper. “I remember bluffing and saying that I read it religiously, every quarter. He looked at me. I said I read it every month. Then he laughed. I must have done just well enough on the other answers for them to invite me... View Details
- 08 Mar 2021
- In Practice
COVID Killed the Traditional Workplace. What Should Companies Do Now?
A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
- 27 Jul 2020
- Book
Reflection: The Pause That Brings Peace and Productivity
Many of us feel time-pressured, tethered to our smartphones so we can stay on top of work and home responsibilities. It can be tough to step off the daily merry-go-round, put our phones, laptops, and to-do lists aside, and find decent... View Details
Keywords: by Dina Gerdeman
- 02 Apr 2001
- Research & Ideas
What Makes a Good Leader?
Kanter, a key question is whether a leader's personal passion matches his or her aspirations. "There are so many false starts, unexpected obstacles, and surprising turns along the path to change. Daily work often drains energy needed... View Details
Keywords: by Deborah Blagg & Susan Young
- 05 Jul 2012
- What Do You Think?
Why Is Trust So Hard to Achieve in Management?
Article Revered management thought-leaders such as Chris Argyris and the late W. Edwards Deming argued years ago that trust is an essential condition for good performance. Trust is an issue on the minds of many people these days. A good portion of the View Details
Keywords: by James Heskett
- 08 Oct 2020
- Research & Ideas
Keep Your Weary Workers Engaged and Motivated
around them. The circumstances of work have become more difficult. Their responses included: “Keeping morale and motivation up amongst employees while they are dealing with the stress of COVID-19 as well as parenting/schooling children... View Details
Keywords: by Boris Groysberg and Robin Abrahams