Daily Deals - Publications - Faculty & Research

29 Mar 2010
Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

to acknowledge and deal with reality. It is the choice—sometimes willful, sometimes unconscious, often semiconscious—to enter an "as if" world, to act "as if" facts are not facts because they are difficult to face. Sigmund Freud referred... View Details

Keywords: by Martha Lagace; Auto; Retail; Technology

James K. Sebenius

JAMES K. (“Jim”) SEBENIUS, is the Gordon Donaldson Professor of Business Administration at Harvard Business School, where he founded the Negotiation unit and teaches advanced... View Details

30 Mar 2011
Working Paper Summaries

Temptation at Work

Keywords: by Alessandro Bucciol, Daniel Houser & Marco Piovesan

13 Jul 2010
First Look

First Look: July 13

offered. While significant cost savings goals would be realized in part through employee layoffs, he wondered about ITG's ability to deal with these changes. Adjusting its customer portfolio meant that ITG would be pulling back products... View Details

Keywords: Martha Lagace

16 Jan 2012
Research & Ideas

Private Meetings of Public Companies Thwart Disclosure Rules

it might benefit investors, might not always benefit the companies themselves. (Indeed, a recent study of CEO daily activity showed that time spent meeting with company insiders correlated with increases in a firm's profits, while time... View Details

Keywords: by Carmen Nobel; Financial Services

January–February 2018
Article

Some Customers Would Rather Leave Without Saying Goodbye

By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie

We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details

Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior

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25 Jan 2022
Research & Ideas

More Proof That Money Can Buy Happiness (or a Life with Less Stress)

outlined in a forthcoming paper in the journal Social Psychological and Personality Science, The Sharp Spikes of Poverty: Financial Scarcity Is Related to Higher Levels of Distress Intensity in Daily Life. Higher income amounts to lower... View Details

Keywords: by Michael Blanding

Web

Faculty & Research

Multi-channel hybrid sales solutions are required, but what are the key requirements for using the available technology for competitive advantage, rather than another cost of doing business? Based on work with companies, we see lessons from firms View Details

30 Jul 2008
Op-Ed

Why the U.S. Should Encourage FDI

Last year, foreign investors set new records for their acquisition activity in the United States. And 2008 began with nearly daily stories of American financial executives courting foreign direct investors, particularly sovereign wealth... View Details

Keywords: by Mihir A. Desai

21 Dec 2010
First Look

First Look: December 21

found that managers engage in redundant communication; that is, they send the same message to the same recipient through two or more unique media sequentially. Given how busy most managers are, and how much information their subordinates receive on a View Details

Web

Great American Business Leaders of the 20th Century - Leadership

Patterson National Cash Register Company, 1884–1921 Joseph M. Patterson New York Daily News, 1919–1946 Rufus L. Patterson American Machine and Foundry Company, 1900–1941 William A. Patterson United Airlines, 1934–1963 Jeno F. Paulucci... View Details

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

one of-- in all four accounts every day. Your family, your friends, your work that serves other people, and your faith. And by by faith, as Oprah just indicated, that means something transcendent to your daily life. Look, if you're, if... View Details

Keywords: by HBS Staff

Web

Help - Alumni

having daily prompts from the two-step verification system (Duo). Where do I manage my Duo account? If you want to add or change devices to your account once it has been activated, from your computer’s browser, go to https://cas.hbs.edu... View Details

02 Apr 2024
Research & Ideas

Employees Out Sick? Inside One Company's Creative Approach to Staying Productive

workers each, running on tight schedules with little room for error. Yet the average daily worker absenteeism rate was 11 percent, and for any particular production line, the absence rate was 20 percent or higher at least one out of 11... View Details

Keywords: by Michael Blanding; Fashion

01 Feb 2001
News

What Makes a Good Leader

to change. Daily work often drains energy needed for change," she says. "Leaders must pick causes they won't abandon easily, remain committed despite setbacks, and communicate their big ideas over and over again in every encounter."... View Details

Keywords: Management

01 Mar 2024
News

In Harmony

Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details

Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea

08 Mar 2021
In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details

Keywords: by Dina Gerdeman

Web

Profiles - MBA

J.P. Morgan's new sustainable investing growth fund, focused on startups with Climate Tech. The simultaneous exposure to daily calls with founders and formal investment committee meetings painted a holistic picture of the entrepreneurial... View Details

27 Jul 2020
Book

Reflection: The Pause That Brings Peace and Productivity

Many of us feel time-pressured, tethered to our smartphones so we can stay on top of work and home responsibilities. It can be tough to step off the daily merry-go-round, put our phones, laptops, and to-do lists aside, and find decent... View Details