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  • All HBS Web  (13,379)
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    • Research  (7,060)
    • Events  (30)
    • Multimedia  (176)
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  • 24 Apr 2014
  • News

Management skills pay off in personal and professional pursuits

Chuck Marantz (MBA 1973) talks about the parallels of professional and personal management skills. (Published April 2014) View Details
  • 20 Jul 2012
  • News

Use Social Media to Partner with Customers and Improve Service

  • 19 Feb 2019
  • News

Avoid disruption and create new value for customers

  • 16 Nov 2016
  • News

Turning One Thousand Customers into One Million

  • 19 Feb 2019
  • News

Unlocking the Customer Value Chain

  • 30 Apr 2021
  • News

Why Anger Makes a Wrongly Accused Person Look Guilty

  • 27 Jan 2016
  • News

Please, Take Your Leadership Personally

  • 01 May 2019
  • News

Getting Personal With Precision Medicine

  • 05 Dec 2008
  • News

New Book Reveals How Customer and Employee Ownership Adds Business Value

  • 05 Mar 2019
  • News

Make Customers Happier with Operational Transparency

  • 08 Aug 2013
  • News

Cause Marketing Gets Personal

Amy Schiffman Langer "My life experiences inform my work, and vice versa," says Amy Schiffman Langer (MBA 1977). She has turned physical challenges—breast cancer, a disability, and chronic pain—into a focus... View Details
Keywords: Jill Radsken; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations
  • 01 Sep 2008
  • News

Stanford Lets Students Customize

leads off with a quarter of required “Management Perspectives” courses designed to provide students with an integrative overview of management challenges and to develop soft leadership and communication... View Details
Keywords: Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 31 Oct 2013
  • News

The Secret Magic Behind Netflix Customer Service

  • 14 Mar 2014
  • News

In Grief, Try Personal Rituals

  • 02 Sep 2011
  • News

Do Customers Hate Waiting?

  • 12 Jan 2017
  • News

Personalizing Women’s Path to Success

child-rearing hiatus. Lisa Skeete Tatum (MBA 1998) has designed what she calls the ideal “playbook” for those situations, and more, with Landit, a technology startup that offers personal brand View Details
Keywords: Jill Radsken
  • 17 Nov 2010
  • News

Putting the Customer First

Keywords: Heavy and Civil Engineering Construction; Heavy and Civil Engineering Construction; Heavy and Civil Engineering Construction; Heavy and Civil Engineering Construction
  • 01 Jul 2002
  • News

Mismanagement of Customer Loyalty

Keywords: Werner Reinartz, V. Kumar
  • 01 Oct 2000
  • News

Edward D. Bullard: The Personal Touch

grandfather invented the first hard hat -- crafted from canvas and glue -- and his father ran the company until his death in 1971. During Jed Bullard's 25-year tenure at E.D. Bullard, the company has grown... View Details
Keywords: Susan Young
  • 13 Oct 2011
  • News

Potential for Mass Customization

Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services
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