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  • All HBS Web  (282)
    • News  (46)
    • Research  (193)
    • Multimedia  (1)
  • Faculty Publications  (40)

Show Results For

  • All HBS Web  (282)
    • News  (46)
    • Research  (193)
    • Multimedia  (1)
  • Faculty Publications  (40)
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  • 01 Jun 2018
  • News

Ask the Expert: Star Search

enabling employees to move throughout the organization. Knowing employees want to make a difference is fantastic, but how do you measure and convey that difference to them? —Kate O’Donnell (MBA 2016) GULLIVER: We do that through View Details
Keywords: Dan Morrell
  • 01 Dec 2017
  • News

Case Study: The Doctor Deficit

employer and employee, Nomad manages the process, from background checks to malpractice insurance to payroll. It charges health care institutions a 15 percent commission for each hire—a transparency unheard of in a sector in which the... View Details
Keywords: April White
  • 09 Jun 2015
  • News

Building change from the ground up

as the Taliban-influenced south, operating under a firm policy of cultural sensitivity and ethical transparency in a country ranked as one of the most corrupt in the world. When Roshan launched, police were called in to control the crowds... View Details
  • 01 Dec 2014
  • News

Rethinking the Fashion Beat

The Business of Fashion's philosophy, says Amed, is transparency and inclusion. (Courtesy Imran Amed) It was more happy accident than business plan: Imran Amed (MBA 2002), a former McKinsey consultant, was between jobs in 2007 when he... View Details
Keywords: Alyssa Giacobbe; fashion; Retail Trade
  • 01 Sep 2011
  • News

Coming Full Circle

Image by John Weber Related Links Featured research: "Think Customers Hate Waiting? Not so Fast..." Read Director John Korn's blog Did you know? HBS alumni include... As an assistant professor at Columbia Business School, Modupe Akinola... View Details
Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services
  • 16 Sep 2015
  • News

Rethink pricing to create shared—and expanded—value

John T. Gourville, the Albert J. Weatherhead Jr. Professor of Business Administration, advocates that value be shared by a firm and its customers. “Without a willing customer, there is no value,” he says. “When companies view customers as... View Details
  • 01 Sep 2010
  • News

You’ve Been YouTubed

media, analyzing the reach and impact of a clever customer complaint music video produced by Canadian musician Dave Carroll when his attempts to recoup the value of his guitar (broken in transit) are stonewalled for over a year by United... View Details
Keywords: Julia Hanna; social media; Advertising, Public Relations, and Related Services; Professional Services; Air Transportation; Transportation
  • 12 Apr 2011
  • News

Twelve Global Finalists Compete at HBS

purchasers to explore categories and products, compare brands in the same category, and browse buying guides, helping customers make an informed buying decision. vinsnap is a mobile automotive marketing company. The application organizes... View Details
Keywords: Multiple alumni
  • 01 Dec 2018
  • News

Sustaining Business And Society For The Long Term

clean energy technology, and customer demand for products and services. Another case looks at Norsk Gjenvinning, Norway’s largest supplier of recycling and environmental services, which was purchased by a private equity fi rm in 2012.... View Details
  • 08 Aug 2018
  • News

Getting Life Back in Balance

says. The job is wide ranging, putting Gower in charge of everything from roads and cemeteries to libraries and sewerage systems. “Running a council is no different than running a global corporation. You just have a different customer... View Details
Keywords: Jennifer Myers
  • 01 Mar 2017
  • News

Alumni and Faculty Books for March 2017

not photoshopped to perfection but are flawed, vulnerable, and in-your-face. This total transparency generates a level of authenticity and intimacy with audiences that traditional marketing tactics cannot match. He also discusses the... View Details
  • 01 Dec 2013
  • News

Curing Health Care

of environmental toxins are powerful, still somewhat mysterious influences on our health. Simple tests that make those tendencies more transparent will result in basic behavioral changes and healthier lives overall. "Things are about to... View Details
Keywords: Ambulatory Health Care Services; Health, Social Assistance; Management; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2013
  • News

Collective Wisdom

prize. In a community-based setting, you give up IP in exchange for complementary assets that create value for customers. Then there's the fear that my competitors will find out what I'm working on. Open companies have adopted a nuanced attitude that embraces View Details
Keywords: crowdsourcing; Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services
  • 01 Dec 2007
  • News

Rediscovering America

not to mention our own self-esteem — are on the line.” Kanter’s recommendations, which span economic, social, and government concerns, include securing the country’s future by nurturing innovation; getting the work-family balance right; encouraging good companies by... View Details
Keywords: Deborah Blagg; Business Schools & Computer & Management Training; Educational Services
  • 01 Jun 2003
  • News

Student Conferences, at a Glance

Manufacturing, IBM; Sanjay Kumar, chairman & CEO, Computer Associates International, Inc.; Alfred S. Chuang, founder, chairman, & CEO, BEA Systems “Web services are underhyped at this point. Customers are quietly starting to use this... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Mar 2008
  • News

Reimagining China and India

transparently of value, so nobody’s going to oppose it. Are China and India capable of creating domestic firms that can compete successfully on an international scale? There already are at least 20 companies in the two countries that I... View Details
Keywords: Roger Thompson; Business Schools & Computer & Management Training; Educational Services; Management; Retail Trade
  • 01 Dec 2020
  • News

Steady as She Goes

customers interact with our team and how our team members view themselves. Celebrating that has become an important part of our year.” The events of 2020 meant putting aside financial concerns temporarily and focusing on community needs.... View Details
Keywords: April White; COVID-19; change management; leadership; women; grocery stores; Food and Beverage Stores; Retail Trade
  • 01 Sep 2012
  • News

Hierarchy's Last Stand

meeting with critics. One CEO of the new, humbler variety published a dialogue with a customer who questioned high prices in the company newsletter, replete with pointed attacks, some of which he admitted he couldn’t answer well. Status... View Details
Keywords: Rosabeth Moss Kanter; Corporate Services
  • 01 Sep 2014
  • News

Afghanistan’s Hope and Light

employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s initial, basic strategy. “In... View Details
Keywords: Julia Hanna
  • 01 Sep 2015
  • News

The Business of Love

re-create the transparency and social accountability that would come if a couple met offline through a mutual friend. The app populates a user’s dating profile with information and current photos from Facebook; recently Hinge added... View Details
Keywords: April White
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