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- All HBS Web (339)
- Faculty Publications (120)
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- 01 Mar 2003
- News
Books
Connecting the Dots by Cathleen Benko and F. Warren McFarlan Selling China by Yasheng Huang What Customers Think by Gerald Zaltman Connecting the Dots by Cathleen Benko and F. Warren McFarlan (Harvard Business School Press) A recent study... View Details
- 01 Dec 2014
- News
Case Study: Growing the Family Business
cleanliness and are staffed with teachers who use a proprietary curriculum to create an educational environment. Customers pay a significant premium for convenience—as much as $13 an hour for infant care versus $4 an hour or less for... View Details
- 01 Sep 2009
- News
Faculty Books
Kanter contends that vanguard companies deliver what their customers want better than their competitors do, thereby providing the financial success shareholders demand and the social conscience demanded by the new generation of managers.... View Details
- 01 Mar 2014
- News
The Solution to the Global Food Crisis Just Might Come from Nigeria
be adapted to all sorts of nutritious foods—AACE has added soybeans, maize, and sorghum to its product line—but spices have proven to be an effective proof of concept. It now sells products to customers in 6 of Nigeria's 36 states,... View Details
- 01 Mar 2013
- News
A Healthy Profit
chain of pharmacies and clinics for the underserved in Kenya, that he cofounded a start-up, CancerScan, in his native Japan, where only 20 percent of women over 40 were getting breast-cancer screenings. After contracting with a local public health department and... View Details
- 01 Dec 2020
- News
New Releases: Alumni and Faculty Books
from their purchases. Revenue models anchored on the ownership of products, they argue, are patently inferior. Bertini and Koenigsberg explain that advances in technology have made it possible for firms to collect “impact data” that tells... View Details
Keywords: Margie Kelley
- 01 Mar 2017
- News
Case Study: Moment in the Sun
a large hotel chain reached out to express interest, Hoskins began to see the promise of B2B sales in the hospitality market. “They got the value right away,” says Hoskins. “It’s automatic: Your customers are healthier and getting better... View Details
Keywords: Dan Morrell
- 01 Sep 2010
- News
Letters to the Editor
and consequences. Boards and managers cannot simply be regulated into managing their companies in a responsible manner. Here’s an idea we might try. The United States has gotten a lot of mileage out of having a constitution, a set of fundamental principles from which... View Details
- 01 Mar 2023
- News
Happy Monday
on that day,” Bernard clarifies. For those employees whose work often requires a Friday presence, as in customer care teams, they work with their managers to take another day of their choosing. As the teams felt their way through the... View Details
- 01 Mar 2019
- News
The One That Got Away
percent stake, which would have been a much smaller ownership position than we usually get. So it was an “off-strategy” investment. It was also in the highly competitive space of lead generation, where companies are paid a referral fee if... View Details
- 01 Feb 1998
- News
Running Up the Score
visible component of a business with increasingly explosive, multifaceted economic aspects. Yet despite these turbulent conditions, there's no shortage of new ownership wanting to jump into the game. For example, two new baseball... View Details
Keywords: Garry Emmons
- 01 Sep 2016
- News
The Taxi Wars of Jakarta
on-demand business model. Its success was linked to the proliferation of smartphones in the United States, which made quickly ordering a car to the user’s location possible. A similar trend was emerging in Jakarta. That rapid growth of internet- ready cell phone View Details
- 01 Jun 2017
- News
Supercharged
probably won’t be individuals. Ridesharing, says Shen, is taking off even faster in China than it is in the United States. And it’s doing so in part for cultural reasons. In China, Shen explains, ownership has historically been less... View Details
- 01 Mar 2006
- News
The Little Ice-Cream Company That Could
restaurateur, broke, and with a wife and four young children at home, Rogers converted his aging Porsche into desperately needed cash to cinch the best deal he ever made — ownership of Dreyer’s Grand Ice Cream. It’s one of the stories... View Details
- 01 Jun 1999
- News
Where Main Street Meets Wall Street
in the capital markets was all but unheard of; Wall Street remained an exclusive investment preserve (some would say playground) for America's financial elite. But by making the ownership of securities easy and affordable for people of... View Details
Keywords: Garry Emmons
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 01 Jun 2011
- News
The Best-Laid Plans
Finale’s original lead investors acquired a majority ownership in the business, folding it into a Rhode Island–based holding company where Conforti now serves as managing partner of the restaurant group. “When I started Finale, I... View Details
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
results—the “service trifecta”; (6) use technology to elevate the most important and eliminate the worst service jobs; (7) take steps to develop a core of customers who are “owners”; and (8) build agile service organizations that learn,... View Details
- 09 Sep 2024
- News
Basket Chase
the way, you’ll have a significant piece of ownership, and that group of search investors will be your partners. That’s the funded search. RR: And the downside of that is that they take a lot of the ownership for themselves. The... View Details
- 01 Dec 2012
- News
From Where We Stand
across functions, businesses, and your industry. Engage your peers to deliver solutions to real business problems. Know the customer and the competitor. When you are at the top, be a talent magnet and then build the next generation of... View Details