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Show Results For
- All HBS Web
(5,340)
- People (8)
- News (1,104)
- Research (3,056)
- Events (24)
- Multimedia (26)
- Faculty Publications (1,646)
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- 23 Oct 2013
- News
How Far Is Too Far in Selling Customer Data?
- 11 Aug 2020
- News
Your Customers Have Changed. Here's How To Engage Them Again.
- 01 Jun 1999
- News
Q & A: Pat Russo - Focused on the Future at Lucent Technologies
and improved customer relationship management opportunities. We're really talking about fundamental changes in how people communicate, get information, and conduct business. Wired for Success Pat Russo worked for eight years in sales and... View Details
- 21 May 2014
- News
Target Will Recover as It Keeps Customers
- 10 Sep 2021
- News
Human or Computer? Who’s Really Helping You With Customer Service?
- 15 Nov 2016
- News
Field Course Helps Nascent Entrepreneurs Connect with Customers
authors of books on sales and marketing. As a field course, ESM pairs students with organizations for work that gives them hands-on skills and incorporates the use of analytical tools. “It’s project-driven,” explains Cespedes. “Students... View Details
- 13 Mar 2019
- News
Washington banks try to lure customers with stylish branches
- 19 Feb 2018
- News
The Parts of Customer Service That Should Never Be Automated
- 01 Dec 1996
- News
Organizations and Markets: A Challenging View of the World
systems, focuses on organizations in transition and is developing an elective called Compensation, Control, and Internal Governance. A closer look at CCMO reveals the unit's penchant for breaking new ground... View Details
Keywords: Susan Young
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
the boundaries in financial services, the two giants have challenged more conventional banking mergers in which organizations merely seek to grow larger while remaining banking concerns." Crozier also sees the current merger trend as... View Details
Keywords: Eileen K. McCluskey