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- All HBS Web
(2,070)
- People (2)
- News (281)
- Research (1,519)
- Events (2)
- Multimedia (4)
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- 28 Apr 2019
- News
How One Independent Bookstore Succeeds in the Amazon Age
- 14 Dec 2021
- News
New Possibilities: J.P. Morgan NextList 2022
- 17 May 2022
- News
Delivering a Personalized Shopping Experience with AI
- 01 Dec 2023
- News
Thinking Ahead
Finally, end on a high note: Positive final experiences have an outsized return on investment. “It’s easy to think that the customer experience ends when we have their money in our pocket, but as marketers, we View Details
- 01 Dec 2023
- News
The Imposter Among Us
Edited by Jen McFarland Flint; Illustrations by Peter Arkle It was their rst day at Harvard and like the rest of his cohort, Edgar Wallner (PMD 22, 1971) will never forget meeting Robert Gaines-Cooper. Frankly, it would have been difficult to miss the Englishman, who... View Details
- 20 Apr 2023
- News
How Joe Hinrichs is Getting CSX Back on Track
service to other companies focus on their employees," Hinrichs told the Journal. "They focus on employees' morale, their attitudes, how they're feeling about the company." Hinrichs came to CSX after a long... View Details
- 01 Mar 2024
- News
Case Study: Testing the Waters
Illustration by Christina Spano Endurance training was nothing new to Lauren Picasso (MBA 2014), who’d raced through her younger years as a cross-country runner and swimmer. In 2017, when she was director of marketing at Jet.com and looking for a physical challenge,... View Details
- 01 Jun 2023
- News
Bridging the ESG Data Gap
and venture capitalists. Founders use the software to report ESG data by answering a few operations-focused questions, and then they can easily access ESG scores, peer benchmarks, and customized plans for improvement. Venture investors... View Details
Keywords: Deborah Blagg
- 01 Mar 2024
- News
Vital Signs
to focus on listening to the patient and the invaluable human interactions. The National Health Service (NHS) hospitals and practices that have adopted the tool are reporting 20 percent productivity gains (between senior physicians... View Details
- 01 Jun 2023
- News
Curb Appeal
Jessica Tisch (JD/MBA 2008) has a problem. And she couldn’t be happier about it. It’s a chilly February morning in Lower Manhattan, and Tisch, who was appointed commissioner of the Department of Sanitation (DSNY) last April, has only hours to pivot the world’s largest... View Details
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
regulated as a medical device, the company turned more of its focus to the family-history consumer. (In 2017, 23andMe received its first authorization from the FDA and pivoted back to emphasizing the health aspects.) In both areas, says... View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
becoming irrelevant. It explores seven profound “mind leaps” leaders need to make now to transform at the speed of disruption. With illuminating case studies and hard-earned personal wisdom, Dennis helps you create important strategic and mental shifts to find... View Details
- 22 Feb 2022
- News
New Urban Order
trucking-tech company, has a simple goal: Get goods where they need to go as efficiently as possible with a limited labor force. For TuSimple, that means a focus not on the cities themselves, but rather on the long stretches of highway... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- 01 Mar 2023
- News
Step Change
London School of Economics. After stints as a researcher and analyst at investment bank EFG Hermes and the International Finance Corporation, she was recommended for a role at Egypt’s Ministry of Finance in 2010, working in the Macro Fiscal Policy Unit with a View Details
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
During an overview of the MBA Program, Jana Kierstead, executive director of the MBA and Doctoral programs, said, “Our focus now is on three priorities: invigorating our sense of purpose, centering on the education, and attracting the... View Details
- 25 Aug 2022
- News
Up on the Corner
six-story, mixed-use building will soon rise above the dirt and gravel. The ground floor will feature an Afrocentric bookstore-café where customers can peruse books by African authors while sipping hibiscus tea and baobab juice. (Dlodlo,... View Details
- 01 Dec 2023
- News
Case Study: Staking a Claim
4 million people graduate into the insurance market every year and spend four to five years in this phase, in which they aren’t buying traditional assets. Surround aims to land these customers early by offering products that no one else... View Details
- 12 Mar 2021
- News
My Favorite Case
difference between sitting in a classroom and pontificating about what the CEO should or should not have done versus the real-world challenges I was facing. I reflected back on J&J’s lessons on proactive communication, public engagement, View Details