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- All HBS Web
(2,071)
- People (2)
- News (283)
- Research (1,509)
- Events (1)
- Multimedia (4)
- Faculty Publications (889)
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- 28 Apr 2019
- News
How One Independent Bookstore Succeeds in the Amazon Age
- 14 Dec 2021
- News
New Possibilities: J.P. Morgan NextList 2022
- 17 May 2022
- News
Delivering a Personalized Shopping Experience with AI
- 01 Dec 2023
- News
Thinking Ahead
Finally, end on a high note: Positive final experiences have an outsized return on investment. “It’s easy to think that the customer experience ends when we have their money in our pocket, but as marketers, we View Details
- 01 Dec 2023
- News
The Imposter Among Us
inadequacy, in my first week on the job Clayton received a letter from the Nobel Prize Committee asking him to recommend someone for the Nobel Prize in Economics. He handed me the letter, asked me to write a draft, and said, “If you’d like me to buy you a hotel room... View Details
- 01 Sep 2023
- News
Money Does Grow on (Family) Trees
regulated as a medical device, the company turned more of its focus to the family-history consumer. (In 2017, 23andMe received its first authorization from the FDA and pivoted back to emphasizing the health aspects.) In both areas, says... View Details
- 20 Apr 2023
- News
How Joe Hinrichs is Getting CSX Back on Track
service to other companies focus on their employees," Hinrichs told the Journal. "They focus on employees' morale, their attitudes, how they're feeling about the company." Hinrichs came to CSX after a long... View Details
- 01 Mar 2024
- News
Case Study: Testing the Waters
says, and boost brand awareness and its existing distribution channels. But not having a portfolio of innovative products in the pipeline feels risky to Picasso. She sees two other good options for innovation: 1. Focus on the same View Details
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
During an overview of the MBA Program, Jana Kierstead, executive director of the MBA and Doctoral programs, said, “Our focus now is on three priorities: invigorating our sense of purpose, centering on the education, and attracting the... View Details
- 01 Jun 2023
- News
Bridging the ESG Data Gap
and venture capitalists. Founders use the software to report ESG data by answering a few operations-focused questions, and then they can easily access ESG scores, peer benchmarks, and customized plans for improvement. Venture investors... View Details
Keywords: Deborah Blagg
- 01 Jun 2023
- News
Curb Appeal
historically used tonnage per truck, per route, as its principal metric of success, TrashDash gathers data on everything from the nature of customer complaints to the number of hours that garbage sits on the curb. Tisch modeled the system... View Details
- 01 Mar 2024
- News
Vital Signs
to focus on listening to the patient and the invaluable human interactions. The National Health Service (NHS) hospitals and practices that have adopted the tool are reporting 20 percent productivity gains (between senior physicians... View Details
- 01 Sep 2023
- News
Global Outposts Expand HBS’s Intellectual Footprint
Former Dean Kim Clark established the Global Initiative in 1996 to encourage deeper understanding of and engagement with innovative management practices around the world. Nearly three decades later, more than half of HBS cases published are set internationally or View Details
Keywords: Jennifer Gillespie
- 12 Mar 2021
- News
My Favorite Case
difference between sitting in a classroom and pontificating about what the CEO should or should not have done versus the real-world challenges I was facing. I reflected back on J&J’s lessons on proactive communication, public engagement, View Details
- 01 Dec 2023
- News
Case Study: Staking a Claim
4 million people graduate into the insurance market every year and spend four to five years in this phase, in which they aren’t buying traditional assets. Surround aims to land these customers early by offering products that no one else... View Details
- 01 Sep 2023
- News
Case Study: The Home Team
Illustration by Jon Krause Illustration by Jon Krause Brendan Kennealey (MBA 2006) wasn’t even searching for a business idea. A couple of years ago, the Wilmington, Delaware, native met up with an old friend who’d bought a new house. Over dinner this friend enumerated... View Details
- 01 Mar 2024
- News
Alumni and Faculty Books and Podcasts
becoming irrelevant. It explores seven profound “mind leaps” leaders need to make now to transform at the speed of disruption. With illuminating case studies and hard-earned personal wisdom, Dennis helps you create important strategic and mental shifts to find... View Details
- 01 Dec 2018
- News
In My Humble Opinion: Growth Investor
dirt roads. His excellence on the field was due to his preparation in the off-season.” First job: An independent video store. “I loved that job because I love the power of storytelling. I always wanted to tell customers about an amazing... View Details
Keywords: Julia Hanna