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Show Results For
- All HBS Web
(6,431)
- People (3)
- News (1,235)
- Research (4,139)
- Events (16)
- Multimedia (81)
- Faculty Publications (2,867)
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- 13 Oct 2011
- News
Potential for Mass Customization
- 31 Oct 2013
- News
The Secret Magic Behind Netflix Customer Service
- 01 Jun 2008
- News
The Customer is the Company
- 15 Jun 2018
- News
How customer complaints help companies
- 23 May 2011
- News
What Loyalty? High-End Customers are First to Flee
- 13 Feb 2019
- News
Want Digital Disruption? Decouple the Customer Experience
- 16 Jun 2020
- News
Your Customers Have Changed. Here's How to Engage Them Again.
- 01 Dec 2008
- News
Wooing Customers With Social-Good Efforts
- 11 May 2010
- News
Build Organizations Around Customer Needs
- 11 Mar 2015
- News
How Self-Service Kiosks Are Changing Customer Behavior
- 13 Mar 2017
- News
Hiding Products From Customers May Ultimately Boost Sales
- 28 Feb 2022
- News
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
- 02 Apr 2019
- News
The Right Way to Get Your First 1,000 Customers
- 17 Jun 2016
- News
Companies Need to Start Marketing Safety to Customers
- 21 Feb 2017
- News
It is NOT the Year of the Customer
- 01 Apr 2002
- News
Stocking Up Can Build Customer Value
papers (and miss one or more possible sales) once a week, or one-seventh of the time. What's ignored in this equation, though, according to HBS professor David Bell, is that customers care how often a retailer runs out of stock. "The... View Details
- 23 Oct 2013
- News
How Far Is Too Far in Selling Customer Data?
- 09 Dec 2019
- News
Identify Great Customers from Their First Purchase
- 25 Jun 2012
- News