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- Faculty Publications (11)
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- All HBS Web (114)
- Faculty Publications (11)
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- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
adventure. The newly configured machines transformed children from distraught to happy, leading to a pleasant ripple effect: collective relief among parents, a sharp reduction in sedations, and satisfaction scores that jumped by 90...
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- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
too narrow, or underconfident. When combining probability forecasts, users need to adjust for those individual tendencies. Measuring accuracy and tracking performance are crucial to improving forecasts. Just as there are different methods to combine forecasts, there...
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- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
"make sure he is upsetting things for the wrong reason rather than for the right reason." Joseph Seiler recalled that in growing companies where he worked, "I came across a few of these Type 4 people. What seemed to help was to load them up with big...
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by James Heskett
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
quality, low cost, short lead-time and flexible production. And Toyota's operating system—the Toyota Production System—had been widely credited for Toyota's sustained leadership in manufacturing performance. Furthermore, Toyota had been...
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- 04 Aug 2014
- Op-Ed
Why Small-Business Lending Is Not Recovering
years during the crisis and subsequent recovery. In addition, collateral owned by small businesses lost value during the financial crisis, potentially making small business borrowers less creditworthy today—in fact, small business credit...
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- 29 Apr 2013
- Research & Ideas
Diagnosing the ‘Flutie Effect’ on College Marketing
Assistant Professor of marketing Doug J. Chung. Oddly, little academic research has been done on the subject. And even some BC administrators would rather credit educational excellence than a gridiron miracle for its popularity among...
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- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
seem like a big gap, but the raw numbers are substantial. Of the 5.65 million mortgage applications studied, some 10 percent, about 565,000, were handled by minority loan officers. The average applicant was 41 years old with $94,000 in annual income and a View Details
- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
flavijus For the first time, a link has been drawn between public sentiment about a company’s sustainability practices and how that company is valued in the market. The results are important both for investors searching for under-valued, socially responsible companies,...
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by Rachel Layne
- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
capital encourages business development." They gave a ranking of close to 6 before the crisis and 1.3 in 2014. To make things worse, credit rating agencies imposed filters that automatically downgraded ratings of Greek corporations...
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by George Serafeim
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers of Commonwealth Bank, Australia’s largest, found that a typical promotion mentioning only...
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by James Heskett
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
company. Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca Abstract— Collaborating with Yelp and the city of San Francisco, we revisit a canonical example of quality disclosure by...
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Dina Gerdeman
- 17 Nov 2009
- First Look
First Look: Nov. 17
independent of the shortcomings in the regulatory system. Managers and boards of directors in scores of systemically important firms failed to protect employees, customers, or shareholders and placed the global financial system at risk. I...
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Martha Lagace
- 08 Mar 2017
- Op-Ed
Op-Ed: Can the Proposed American Health Care Act Improve on 'Obamacare'?
premiums. To incentivize people to sign up for plans, the AHCA proposes age-based tax credits for low- to middle-income individuals instead of a mandate, with older Americans receiving larger credits. Under Obamacare, older enrollees who...
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- 09 Feb 2016
- First Look
February 9, 2016
Impossible, I draw out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the U.S. Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and...
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Sean Silverthorne
- 21 Apr 2015
- First Look
First Look: April 21
majority of aggregate productivity gains, suggesting that ignoring this channel could lead to substantial bias in understanding the nature of gains from multinational production. Download working paper: http://ssrn.com/abstract=2101302 Implied Materiality and Material...
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Carmen Nobel & Sean Silverthorne
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate...
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- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
Before completing the personal survey, some participants took a test called "Phind the phishing emails," in which they viewed screen shots of email messages and identified them as "just spam" or "phishing"—the common cybercrime of masquerading as a trustworthy source...
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by Carmen Nobel
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
(Yu’e Bao), wealth management (Ant Fortune), digital-only banking (MYbank), credit scoring (Zhima Credit), and consumer credit portal (Ant Credit...
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Sean Silverthorne
- 14 May 2013
- First Look
First Look: May 14
applicant quality and quantity. Overall, athletic success has a significant long-term goodwill effect on future applications and quality. However, students with lower than average SAT scores tend to have a stronger preference for athletic...
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Sean Silverthorne
- 25 Jan 2011
- First Look
First Look: Jan. 25
creativity increases dishonesty. We propose that a creative personality and creativity primes promote individuals' motivation to think outside the box and that this increased motivation leads to unethical behavior. In four studies, we show that participants with...
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Sean Silverthorne