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- All HBS Web (119)
- Faculty Publications (12)
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- All HBS Web (119)
- Faculty Publications (12)
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- 13 Aug 2012
- Research & Ideas
When Good Incentives Lead to Bad Decisions
application on a scale of 0 to 100. Loan approvals were not contingent on a minimum score. "This approach is common practice for consumer and small-enterprise loans for which the bank records internal ratings but does not use predictive View Details
- 07 Jan 2019
- Research & Ideas
The Better Way to Forecast the Future
too narrow, or underconfident. When combining probability forecasts, users need to adjust for those individual tendencies. Measuring accuracy and tracking performance are crucial to improving forecasts. Just as there are different methods to combine forecasts, there... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
adventure. The newly configured machines transformed children from distraught to happy, leading to a pleasant ripple effect: collective relief among parents, a sharp reduction in sedations, and satisfaction scores that jumped by 90... View Details
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
"make sure he is upsetting things for the wrong reason rather than for the right reason." Joseph Seiler recalled that in growing companies where he worked, "I came across a few of these Type 4 people. What seemed to help was to load them up with big... View Details
Keywords: by James Heskett
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
quality, low cost, short lead-time and flexible production. And Toyota's operating system—the Toyota Production System—had been widely credited for Toyota's sustained leadership in manufacturing performance. Furthermore, Toyota had been... View Details
- 04 Aug 2014
- Op-Ed
Why Small-Business Lending Is Not Recovering
years during the crisis and subsequent recovery. In addition, collateral owned by small businesses lost value during the financial crisis, potentially making small business borrowers less creditworthy today—in fact, small business credit... View Details
- 29 Apr 2013
- Research & Ideas
Diagnosing the ‘Flutie Effect’ on College Marketing
Assistant Professor of marketing Doug J. Chung. Oddly, little academic research has been done on the subject. And even some BC administrators would rather credit educational excellence than a gridiron miracle for its popularity among... View Details
- 03 Dec 2018
- Research & Ideas
How Companies Can Increase Market Rewards for Sustainability Efforts
sentiment have been undervalued.” Domino's vs. Cheesecake Factory In one of the paper’s examples, Domino’s Pizza and The Cheesecake Factory both scored an average ESG performance of 5.2 (out of 10) on MSCI’s scale based on factors that... View Details
Keywords: by Rachel Layne
- 17 Nov 2009
- First Look
First Look: Nov. 17
independent of the shortcomings in the regulatory system. Managers and boards of directors in scores of systemically important firms failed to protect employees, customers, or shareholders and placed the global financial system at risk. I... View Details
Keywords: Martha Lagace
- 11 Oct 2022
- Research & Ideas
Shrinking the Racial Wealth Gap, One Mortgage at a Time
seem like a big gap, but the raw numbers are substantial. Of the 5.65 million mortgage applications studied, some 10 percent, about 565,000, were handled by minority loan officers. The average applicant was 41 years old with $94,000 in annual income and a View Details
- 05 Nov 2024
- Book
Building the Road to 'Small Business Utopia' with AI and Fintech
predict the creditworthiness of a small business, much like a consumer’s personal credit score helps banks predict creditworthiness for personal loans, credit cards, and... View Details
- 22 Apr 2015
- Op-Ed
Reforming Greece: Myths and Truths
capital encourages business development." They gave a ranking of close to 6 before the crisis and 1.3 in 2014. To make things worse, credit rating agencies imposed filters that automatically downgraded ratings of Greek corporations... View Details
Keywords: by George Serafeim
- 06 Jan 2012
- Op-Ed
Where Green Corporate Ratings Fail
News Corporation—a multinational media conglomerate that includes BSKYB, Dow Jones, Fox News, 20th Century Fox and Star, among other units—announced earlier this year that it has become climate neutral, meaning that its operations have no net impact on global climate... View Details
- 09 Feb 2016
- First Look
February 9, 2016
Impossible, I draw out scores of actionable lessons using behind-the-scenes stories of fascinating real-life negotiations, including drafting the U.S. Constitution, resolving the Cuban Missile Crisis, ending bitter disputes in the NFL and... View Details
Keywords: Sean Silverthorne
- 02 Mar 2020
- What Do You Think?
Are Candor, Humility, and Trust Making a Comeback?
Professor Ryan Buell and doctoral student Moon Soo Choi caught my eye recently. Their study of a credit card offering to almost 400,000 customers of Commonwealth Bank, Australia’s largest, found that a typical promotion mentioning only... View Details
Keywords: by James Heskett
- 21 Apr 2015
- First Look
First Look: April 21
majority of aggregate productivity gains, suggesting that ignoring this channel could lead to substantial bias in understanding the nature of gains from multinational production. Download working paper: http://ssrn.com/abstract=2101302 Implied Materiality and Material... View Details
Keywords: Carmen Nobel & Sean Silverthorne
- 08 Aug 2017
- First Look
First Look at Research and Ideas, August 8, 2017
(Yu’e Bao), wealth management (Ant Fortune), digital-only banking (MYbank), credit scoring (Zhima Credit), and consumer credit portal (Ant Credit... View Details
Keywords: Sean Silverthorne
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
company. Digitizing Disclosure: The Case of Restaurant Hygiene Scores By: Dai, Weijia (Daisy), and Michael Luca Abstract— Collaborating with Yelp and the city of San Francisco, we revisit a canonical example of quality disclosure by... View Details
Keywords: Dina Gerdeman
- 10 Jun 2015
- Research & Ideas
The Transparency Revolution in Corporate Reporting
materiality map for each industry. In our paper, we take those maps and construct scores showing how different companies are investing on material ESG issues. That allows investors to construct better risk profiles and portfolios that... View Details
Keywords: Re: George Serafeim
- 29 Oct 2000
- Research & Ideas
Building a Powerful Prestige Brand
advantage. Most of these retailers allowed consumers to buy on credit. Many, such as Marshall Field's, issued a store charge card to good customers. Charge cards and other possibilities for buying cosmetics on credit were particularly... View Details