Publications

10 Nov 2011
HBS Case

HBS Cases: Making Lincoln Center Cool Again

constituent organizations included: A focus on fundraising. The Lincoln Center Corporate Fund raises money for the whole Lincoln campus. Corporate donations go directly to... View Details

Keywords: by Kim Girard; Entertainment & Recreation

September 1999 (Revised September 1999)
Case

Convergys Corporation

By: Stephen P. Bradley and Kelley Porter

Focuses on the important issue of capturing the synergies between the two sides of the business, Information Management Group (IMG) and Customer Management Group (CMG). In addition, the case also addresses strategic issues from each of the individual businesses. For... View Details

Keywords: Customer Focus and Relationships; Customer Satisfaction; Growth and Development Strategy; Management Practices and Processes; Service Delivery; Service Operations; Strategy; Competitive Strategy; Corporate Strategy; Information Industry; Service Industry

23 Jul 2001
Research & Ideas

How One Center of Innovation Lost its Spark

How do once-thriving centers of innovation slow down, falter, and in some cases all but grind to a halt? That's a question that fascinates HBS professor Donald N. Sull. In a new working paper describing his in-depth research, Sull focused... View Details

Keywords: by Donald Sull; Manufacturing; Transportation; Auto

20 Dec 2006
Working Paper Summaries

The Demise of Cost and Profit Centers

Keywords: by Robert S. Kaplan

October 2000 (Revised January 2002)
Case

Rob Waldron at SCORE! Educational Centers (Abridged)

By: David A. Thomas and Stephanie L. Woerner

Describes Rob Waldron's actions upon assuming leadership of SCORE! Educational Centers, an after-school tutoring enterprise. Examines the issue of acquiring and growing a small, privately-owned company into a professional organization, especially regarding corporate... View Details

Keywords: Acquisition; Business Growth and Maturation; Decision Making; Education; Human Resources; Recruitment; Leadership; Organizational Culture; Private Ownership; Education Industry

April 2019 (Revised December 2019)
Case

Exporting Livability: Investing in New Urban Centers

By: John D. Macomber and Essie Alamsyah

Can Singapore urban design, policy continuity, and system of laws be exported outside of Singapore to accelerate the effective development of new urban agglomerations? Nina Yang, CEO of Sustainable Urban Development at Ascendas-Singbridge, a large real estate company... View Details

Keywords: Urban Development; Projects; Design; City; Business and Government Relations; Expansion; Real Estate Industry; China; Singapore

November 2021 (Revised January 2022)
Case

Nicole M. Jones and The Hangar℠: Delta Air Lines' Global Innovation Center

By: Linda A. Hill and Emily Tedards

In 2016, Nicole M. Jones was hired to lead The Hangar, Delta Air Lines’ new innovation center in Atlanta, Georgia. Delta’s leadership had intended for The Hangar to catalyze a new approach to innovation at the company. After conducting three months of research on... View Details

Keywords: Innovation Lab; Breakthrough Innovation; Biometric Technology; Innovation and Invention; Leadership; Innovation and Management; Collaborative Innovation and Invention; Innovation Strategy; Technological Innovation; Georgia (state, US)

05 Oct 2009
Research & Ideas

The Vanguard Corporation

communities like leeches. The time is ripe for a new corporate model, driven by a new type of business leader, where creating business value also means creating value for society. Surprisingly, Kanter finds models for these so-called... View Details

Keywords: by Sean Silverthorne

April 2005 (Revised April 2005)
Background Note

Corporate Strategies in Media and Entertainment Businesses

By: Bharat N. Anand

In recent years, many debates in corporate strategy have centered around information goods markets, and the media and entertainment sector in particular. Vertical integration is the norm in many parts of the media sector, despite conventional wisdom that it offers no... View Details

Keywords: Corporate Strategy

September 2005 (Revised January 2006)
Case

Yum! Brands, Inc: A Corporate Do-Over

By: Frances X. Frei, Amy C. Edmondson, James Weber and Eliot Sherman

Describes the successful turnaround of the restaurant company Yum! Brands after its spin off from PepsiCo and covers how the company's leadership planned and executed on virtually every dimension of the employee experience. The main dilemma centers on what the company... View Details

Keywords: Product; Brands and Branding; Service Operations; Expansion; Trade; Leadership Development; Business or Company Management; Food and Beverage Industry; Retail Industry

23 Aug 2019
Sharpening Your Skills

Has the Corporate Mission Just Been Disrupted?

Business as usual is no longer acceptable, was the message of 200 corporate leaders on August 19, when the Business Roundtable issued a "Statement on the Purpose of a Corporation." No longer should the primary purpose of... View Details

Keywords: by Sean Silverthorne; Green Technology

November 2006 (Revised August 2008)
Supplement

China Resources Corporation (B): China Resources Microelectronics

By: Dennis Campbell and David Lane

Supplements the (A) case. Late in October 2006, China Resources (Holdings) Co., Ltd. (CRC) CEO Charlie Song Lin, CFO Jiang Wel, and Information Center GM Derek Cheng were traveling from Hong Kong to Wuxi, China to attend the first ever meeting of China Resources... View Details

Keywords: Accounting; Business Conglomerates; Profit; Governance Controls; Management Systems; Business Strategy; China

January 1998
Case

Connecticut Spring and Stamping Corporation (B)

By: H. Kent Bowen, Massimo Russo and Steven J. Spear

Connecticut Spring and Stamping Corp. (CSSC), a 50-year-old spring manufacturing and metal stamping firm, is experiencing slow sales growth and feeling the impact of global competition. The company has over 800 customers but little understanding of those customers'... View Details

Keywords: Globalization; Competency and Skills; Organizational Change and Adaptation; Production; Customer Relationship Management; Quality; Training; Performance Efficiency; Cost Management; Sales; System

21 Nov 2005
Research & Ideas

The Geography of Corporate Giving

describe how Thomas worked to influence other large corporations to support his causes—which centered on children's issues such as adoption. Other Columbus-headquartered companies as diverse as The Limited,... View Details

Keywords: by Sean Silverthorne

06 Jan 2012
Op-Ed

Where Green Corporate Ratings Fail

Environmental Protection Agency, illustrating the widespread belief that environmentally conscious corporations should respond to climate change by striving to yield net-zero carbon emissions. But just a few months before the... View Details

Keywords: by Michael Toffel & Auden Schendler; Information; Publishing

26 Sep 2018
Working Paper Summaries

Shifting Centers of Gravity: Host Country versus Headquarters Influences on MNC Subsidiary Knowledge Inheritance

Keywords: by Prithwiraj Choudhury, Mike Horia Teodorescu, and Tarun Khanna

05 Jul 2006
Op-Ed

Corporate Governance Activists are Headed in the Wrong Direction

concept that doesn't enhance shareholder democracy and, more important, doesn't improve corporate governance. Who Oversees Oversight? That said, there are corporate governance issues that do warrant... View Details

Keywords: by Joseph Hinsey

2022
Chapter

Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research

By: Julie Yen, Julie Battilana and Emilie Aguirre

Though workers face a series of critical challenges in contemporary work organizations, they are often overlooked in conversations about sustainable business. In this chapter, we argue that prioritizing the rights and well-being of workers is a core dimension of... View Details

Keywords: Environmental Sustainability; Employees; Well-being; Corporate Social Responsibility and Impact; Organizational Structure; Social Issues