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- 01 Dec 2020
- News
Steady as She Goes
consumer behavior brought on by the pandemic to persist. Coles has seen a significant uptick in online ordering—Weckert estimates the company saw five years’ worth of adoption in six months—and people are consuming more at home, which means more demand for whole... View Details
- 14 Dec 2009
- Research & Ideas
Can Entrepreneurs Drive People Movers to Success?
small—even integrated into the side of existing structures, improving convenience while further reducing construction costs. Because service is on demand, passengers need not wait for a vehicle to arrive, and changing lines would be a... View Details
- 15 Apr 2008
- First Look
First Look: April 15, 2008
Working PapersOrganizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry Authors:Dennis Campbell, Srikant M. Datar, and Tatiana Sandino Abstract Many companies operate units... View Details
Keywords: Martha Lagace
- 04 Aug 2006
- What Do You Think?
What Happens When the Economics of Scarcity Meets the Economics of Abundance?
convenient to do so, through such devices as TiVo and cell phones. It is a world where everything digital is available at all times. And because of the very low cost of maintaining and distributing inventory, everything is likely to... View Details
Keywords: by James Heskett
- 01 Jun 2014
- News
What’s Next
global work. My predecessor, Dean Kim B. Clark, adopted a strategy in the 1990s predicated on the belief that strengthening our international research was the most effective way of globalizing the School. He launched a number of regional... View Details
- 17 Jun 2020
- Blog Post
Black MBA Students Pen Letters to the HBS Community: Letter 2/5
impose their belief that a junior staff’s natural, curly hair makes her look more like she’s about to go to the club, while her straightened hair is more professional and sleek. The murdering type of racism is not far off from the kind of... View Details
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54331 forthcoming American Economic Journal: Economic Policy Physician Beliefs and Patient Preferences: A New Look at Regional Variation in Health Care Spending By: Cutler, David, Jonathan... View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
There are three ways to differentiate in retailing: location, location, and location. The problem is that as markets mature, location becomes less potent as a competitive advantage because the consumer has a growing abundance of View Details
- 18 Feb 2015
- First Look
First Look: February 18
authors go beyond the common belief of retail as a monolithic industry and provide a framework that any brick-and-mortar retailer can use to respond to the eCommerce threat. Through six examples, this book demonstrates how this framework... View Details
Keywords: Sean Silverthorne
- 23 Nov 2009
- Research & Ideas
Management’s Role in Reforming Health Care
and fail-safe it is, and how responsive and convenient it is. Employers expect better outcomes, and of course they and patients want fewer errors and fewer patients harmed by care that was intended to cure their disease. Finally, all... View Details
- 01 Dec 1996
- News
An Entrepreneurial Journey
always-open Store 24 convenience stores. T.J. Dermot Dunphy (MBA '56) focused on perfecting the packaging elements that would make Sealed Air padded mailers as ubiquitous as the mail itself. Putting in place his environmentally friendly... View Details