Publications

2023
Working Paper

Design-Based Inference for Multi-arm Bandits

By: Dae Woong Ham, Iavor I. Bojinov, Michael Lindon and Martin Tingley

Multi-arm bandits are gaining popularity as they enable real-world sequential decision-making across application areas, including clinical trials, recommender systems, and online decision-making. Consequently, there is an increased desire to use the available... View Details

Keywords: Analytics and Data Science; Mathematical Methods

27 Sep 2004
Research & Ideas

How Leaders Build Winning Streaks

Self-confidence is not the real secret of leadership. The more essential ingredient is confidence in other people. Leadership involves motivating others to their finest efforts and channeling those efforts in a coherent direction. Leaders... View Details

Keywords: by Rosabeth Moss Kanter

March 2017
Article

Risky Business: When Humor Increases and Decreases Status

By: T. B. Bitterly, A.W. Brooks and M. E. Schweitzer

Across eight experiments, we demonstrate that humor can influence status, but attempting to use humor is risky. The successful use of humor can increase status in both new and existing relationships, but unsuccessful humor attempts (e.g., inappropriate jokes) can harm... View Details

Keywords: Status and Position; Behavior; Groups and Teams; Perception

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15 Aug 2016
Research & Ideas

Black Swans and Big Trends Can Ruin Anyone's Internet Prediction

irony, given its title and topic. I had confidence in the quality of my work, but not enough to bet my job. I canceled publication and forfeited my advance. It was painful to scuttle Speed Trap, but I don’t second guess my decision: I got... View Details

Keywords: by Thomas R. Eisenmann; Technology

13 Jul 2017
Working Paper Summaries

Catering Through Disclosure: Evidence from Shanghai-Hong Kong Connect

Keywords: by Aaron S. Yoon

December 2009 (Revised June 2010)
Case

Goldman Sachs: A Bank for All Seasons (A)

By: Lena G. Goldberg and Tiffany Lynne Obenchain

Facing the worldwide financial crisis, Goldman Sachs CEO Lloyd Blankfein considered his options including whether his company could avoid a forced marriage and what steps Goldman Sachs should take to try to restore confidence in financial services companies. View Details

Keywords: Decision Choices and Conditions; Financial Crisis; Commercial Banking; Investment Banking; Governing Rules, Regulations, and Reforms; Crisis Management; Business Strategy; Banking Industry

2021
Chapter

Leadership in Times of Upheaval: The Rise of the Empathic Leader

By: Amy C. Edmondson and Tomas Chamorro-Premuzic

In times of upheaval, such as in a crisis, leaders often feel compelled to embody a commanding, confident style of leadership that provides answers, eschews dissent and remains aloof. Similarly, followers may be drawn to leaders who provide ready answers, with... View Details

Keywords: Economics; Finance; Environment; Sustainability; Crisis Management; Leadership Style

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May 18, 2012
Article

Randomized Government Safety Inspections Reduce Worker Injuries with No Detectable Job Loss

By: David I Levine, Michael W. Toffel and Matthew S. Johnson

Controversy surrounds occupational health and safety regulators, with some observers claiming that workplace regulations damage firms' competitiveness and destroy jobs and others arguing that they make workplaces safer at little cost to employers and employees. We... View Details

Keywords: Regulation; Occupational Safety; Evaluation; Regression; Matching; Difference In Differences; Safety; Health; Working Conditions; Governing Rules, Regulations, and Reforms; Competitive Advantage; Performance; Manufacturing Industry; California

September 2008 (Revised September 2010)
Exercise

Exercise on Estimation

By: Jason Riis and John T. Gourville

This exercise is meant to assess students' level of confidence around everyday business and general knowledge questions, for the purpose of identifying where they are overconfident and underconfident. View Details

Keywords: Decision Making; Forecasting and Prediction; Personal Characteristics

February 2015 (Revised March 2022)
Case

Quincy Apparel (A)

By: Thomas R. Eisenmann and Lisa Mazzanti

Quincy Apparel designs, manufactures and sells work apparel for young professional women that offers the fit and feel of high-end brands at a lower price. In late 2012, Quincy's cofounders are debating how to approach a crucial board meeting. Their seed-stage startup... View Details

Keywords: Retail; Failure; Online Retail; Women's Apparel; Business Startups; Business Plan; Business Model; Entrepreneurship; Production; E-commerce; Retail Industry; Technology Industry; Fashion Industry; New York (city, NY)

July 2005 (Revised August 2008)
Background Note

Attorney-Client Privilege

By: Lynn S. Paine and Christopher Bruner

Provides a brief summary of the requirements of the attorney-client privilege--an important mechanism for protecting client confidences under U.S. law. Discusses the application of the privilege in a corporate context. View Details

Keywords: Business Ventures; Interpersonal Communication; Crime and Corruption; Law; Attorney and Client Relationships

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November 7, 2019
Article

WeWork’s Saga Is a Cautionary Tale about Golden Parachutes and CEO Pay

By: Rosabeth Moss Kanter

While the WeWork saga has dealt another blow to already-low public confidence in business, it should also strengthen cries for fundamental changes to a system that offers supersized compensation for undersized performance. View Details

Keywords: Executive Compensation; Change; Compensation and Benefits; Corporate Accountability; Initial Public Offering

November 2008 (Revised May 2011)
Case

David Neeleman: Flight Path of a Servant Leader (A)

By: William W. George and Matthew D. Breitfelder

David Neeleman, founder of JetBlue, is forced to confront a crisis in customer confidence following operational difficulties on February 14, 2007. This becomes a vital test of his leadership. View Details

Keywords: Customer Satisfaction; Leadership; Crisis Management; Trust; Air Transportation Industry

December 2017
Response

Reply: Do Powerful Politicians Really Cause Corporate Downsizing?

By: Lauren Cohen, Joshua D. Coval and Christopher J. Malloy

While we commend the initiative of Snyder and Welch (2017), we lay out in this short reply why we remain highly confident in our results and our interpretation thereof. We welcome authors to continue to explore the data for themselves and look forward to the new... View Details

Keywords: Spending; Private Sector; Taxation; Interest Rates; Business and Government Relations; Investment; Employment; Power and Influence

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16 Dec 2015
Research & Ideas

Why ‘Sleep on It’ No Longer Sounds Like Great Advice

people should feel more confident about their decision making after sleep.” What they actually found was just the opposite. Sleep makes them feel better in some ways but does not boost confidence in their... View Details

Keywords: by Michael Blanding; Retail

16 Jan 2019
Research & Ideas

What Football Firings Teach Managers About Staying Relevant

Six National Football League head coaches were fired on December 31, or “Black Monday,” as it’s known in the sport. The infamous tradition begins immediately after the conclusion of each NFL regular season and represents efforts by underperforming teams to make... View Details

Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports

05 Feb 2009
What Do You Think?

Why Can’t We Figure Out How to Select Leaders?

Summing Up How do we close the gap between theory and results in selecting leaders? In discussing why our achievements in selecting leaders are less than stellar, contributors offered a rich set of ideas. Given their number, I've tried to categorize them into several... View Details

Keywords: by Jim Heskett

July 2002 (Revised April 2003)
Case

Computer Associates International, Inc.: Governance and Investor Communication Challenge

By: Paul M. Healy and Krishna G. Palepu

Sanjay Kumar, the CEO of Computer Associates, faces investor communication challenges following the company's implementation of a new business model and the accompanying change method used to recognize revenue. Despite management's confidence that the new business... View Details

Keywords: Business Earnings; Earnings Management; Stock Shares; Problems and Challenges; Communication Strategy; Accrual Accounting; Business Model; Budgets and Budgeting; Corporate Governance; Revenue; Computer Industry; Information Technology Industry