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  • All HBS Web  (3,683)
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  • All HBS Web  (3,683)
    • People  (9)
    • News  (679)
    • Research  (1,914)
    • Events  (23)
    • Multimedia  (29)
  • Faculty Publications  (1,143)
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  • February 2025 (Revised February 2025)
  • Case

Managing Complexity at mymuesli

By: Thomas Graeber and Stacy Straaberg
In April 2009, direct-to-consumer e-commerce muesli brand mymuesli faced a flood of customer questions. The breakfast cereal startup enabled users to order personalized muesli on its website by choosing from 75 organic ingredients for a total of 566 quadrillion... View Details
Keywords: Customer Satisfaction; Decisions; Food; Product Marketing; Product Positioning; Product Launch; Problems and Challenges; Behavior; Competitive Advantage; Customization and Personalization; Segmentation; Internet and the Web; Food and Beverage Industry; Europe; Germany
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Graeber, Thomas, and Stacy Straaberg. "Managing Complexity at mymuesli." Harvard Business School Case 925-008, February 2025. (Revised February 2025.)
  • 12 Nov 2015
  • Working Paper Summaries

Catering to Investors Through Product Complexity

Keywords: by Boris Vallee & Claire Célérier; Financial Services; Banking
  • 09 Jul 2019
  • Blog Post

Solving the Complexities of the Biotechnology Industry

Biotechnology is a complex industry which combines applied science & engineering and applied business practices with life science.  It is the most multi-faceted industry segment there is because it is ultimately focused on the most... View Details
  • October 1998 (Revised April 2000)
  • Background Note

Complexity and Error in Medicine

By: Richard M.J. Bohmer
Reviews the issues underlying the rate of error in medical practice and discusses the range of potential management interventions to decrease the risk of error. View Details
Keywords: Health Care and Treatment; Management Practices and Processes; Risk and Uncertainty; Complexity
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Bohmer, Richard M.J. "Complexity and Error in Medicine." Harvard Business School Background Note 699-024, October 1998. (Revised April 2000.)
  • 18 Dec 2011
  • News

The case for labelling Newcits as complex

  • 05 Oct 2014
  • News

The Steve Jobs Industrial Complex

  • Feb 28 2018
  • Testimonial

Preparing for Complex Negotiations

  • Web

Complex Assets - Alumni

Giving Complex Assets Giving Complex Assets Using assets besides cash to support HBS may offer greater tax benefits and enable you to make a larger gift. How it Works Gifts of View Details
  • November 2000 (Revised October 2002)
  • Background Note

Dynamic Negotiation: Seven Propositions About Complex Negotiations

Challenges conventionally held views of negotiations, arguing that they are simplistic, static, and sterile. Develops seven propositions about real-world negotiations emphasizing the impact of complexity and the need for learning and adaption. View Details
Keywords: Negotiation; Complexity
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Watkins, Michael D. "Dynamic Negotiation: Seven Propositions About Complex Negotiations." Harvard Business School Background Note 801-267, November 2000. (Revised October 2002.)
  • 30 Jul 2019
  • Working Paper Summaries

‘Organizing’, ‘Innovating’, and ‘Managing’ in Complexity Space

Keywords: by Michael C. Moldoveanu
  • 08 Mar 2022
  • Video

Professors Josh Lerner and Shai Bernstein: Complexity

  • June 2000
  • Article

Imitation of Complex Strategies

By: J. Rivkin
Keywords: Strategy
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Rivkin, J. "Imitation of Complex Strategies." Management Science 46, no. 6 (June 2000): 824–844.
  • 1998
  • Working Paper

Imitation of Complex Strategies

By: Jan W. Rivkin
Citation
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Rivkin, Jan W. "Imitation of Complex Strategies." Harvard Business School Working Paper, No. 98-068, January 1998.
  • March 1990 (Revised July 1991)
  • Case

Digital Equipment Corp.: Complex Order Management

By: Janice H. Hammond
Describes the proposed creation of a low end 3000 configuration workstation using Digital's competitive advantage of offering a la carte configuration capability and ability to build different options for customers. Disadvantages of this 3000 configuration workstation... View Details
Keywords: Customer Focus and Relationships; Cost; Management Practices and Processes; Distribution; Competitive Advantage
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Hammond, Janice H. "Digital Equipment Corp.: Complex Order Management." Harvard Business School Case 690-081, March 1990. (Revised July 1991.)
  • May 2014
  • Teaching Note

GlaxoSmithKline: Sourcing Complex Professional Services

By: Heidi K. Gardner and Silvia Hodges Silverstein
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Gardner, Heidi K., and Silvia Hodges Silverstein. "GlaxoSmithKline: Sourcing Complex Professional Services." Harvard Business School Teaching Note 414-050, May 2014.
  • Jun 15 2018
  • Testimonial

Develop Solutions for Complex Issues

  • Mar 2015
  • Report

Tax Complexity and the Importance of Simplification

Complexity in the tax code has negative redistributive and growth consequences that have only accelerated over time as more and more policy goals are now implemented through the tax system. This testimony outlines the harmful effects of... View Details
  • April 2010
  • Article

Complex Business Models: Managing Strategic Paradoxes Simultaneously

By: Wendy K. Smith, Andrew Binns and Michael Tushman
As our world becomes more global, fast paced and hypercompetitive, competitive advantage may increasingly depend on success in managing paradoxical strategies - strategies associated with contradictory, yet integrated tensions. We identify several types of complex... View Details
Keywords: Business Model; Management; Strategy
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Smith, Wendy K., Andrew Binns, and Michael Tushman. "Complex Business Models: Managing Strategic Paradoxes Simultaneously." Special Issue on Business Models. Long Range Planning 43, no. 2 (April 2010): 448–461.
  • 2014
  • Working Paper

Linguistic Complexity in Firm Disclosures: Obfuscation or Information?

By: Brian J. Bushee, Ian D. Gow and Daniel Taylor
Prior research argues that the linguistic complexity of a firm’s disclosures reflects managerial obfuscation. However, complex language can be used either to obfuscate or to convey information, with the effect likely depending on the incentives of the source. We... View Details
Keywords: Communication; Financial Reporting
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Bushee, Brian J., Ian D. Gow, and Daniel Taylor. "Linguistic Complexity in Firm Disclosures: Obfuscation or Information?" Working Paper, January 2014.
  • September 1975
  • Case

British Leyland: The Cowley Complex

By: George C. Lodge
Keywords: Auto Industry; United Kingdom
Citation
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Lodge, George C. "British Leyland: The Cowley Complex." Harvard Business School Case 376-051, September 1975.
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