Cleveland - Publications - Faculty & Research

March 2018
Case

University Hospitals Cleveland Medical Center: Managing Capacity in Neurology

By: Joel Goh, Robert S. Huckman and Nikhil Sahni

In December 2014, Dr. Anthony Furlan, chair of the Department of Neurology at University Hospitals Cleveland Medical Center (UH), faced a mandate from the hospital’s executive leadership team. Specifically, all UH departments were directed to take steps within six... View Details

Keywords: Health Care; Hospitals; Capacity Planning; Scheduling; Health Care and Treatment; Service Operations; Performance Capacity; Health Industry; North America; United States; Ohio; Cleveland

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February 2022
Case

Cleveland Clinic Abu Dhabi: Leading Through the Fog of the COVID-19 Pandemic

By: Linda A. Hill and Emily Tedards

As COVID-19 began to take lives, destroy healthcare systems, and shut down economies across the globe, Dr. Rakesh Suri, Chief Executive Officer of Cleveland Clinic Abu Dhabi, and his executive team adapted their leadership to instill the new levels of agility and... View Details

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01 Aug 2001
News

Cleveland Global Alumni Conference a Sold-Out Success

"Build it and they will come," announced Donald Hastings (MBA '53), chair of the HBS Global Alumni Conference held May 15-18 at the Renaissance Cleveland Hotel. Greeting a record-breaking crowd of more than one thousand participants, he... View Details

Keywords: Hanna, Julia; Frank Batten (MBA '52); Colleges, Universities, and Professional Schools; Educational Services

October 1990 (Revised October 1991)
Case

Cleveland Twist Drill (A) and (B) (Abridged)

By: Paul W. Marshall

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September 1997 (Revised November 1997)
Teaching Note

Cleveland Turnaround, The: Case and Video TN

By: James E. Austin

Teaching Note for (9-796-151), (9-796-152), (9-796-153), (9-796-154), and (9-797-501). View Details

Keywords: Social Enterprise; Government Administration; Business and Community Relations; Business and Government Relations; Crisis Management; Corporate Accountability; Economic Sectors; Problems and Challenges; Opportunities; Development Economics; Leadership; Partners and Partnerships

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June 1995
Teaching Note

Cleveland Twist Drill (A) and (B) TN

By: Richard G. Hamermesh and Joseph L. Bower

Teaching Note for (9-384-083) and (9-384-163). View Details

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February 2010
Teaching Note

The Cleveland Clinic: Growth Strategy 2008 (TN)

By: Michael E. Porter, Elizabeth O. Teisberg, Jennifer F Baron and Carolyn Daly

Teaching Note for 709473. View Details

Keywords: Health Care and Treatment; Value; Restructuring; Groups and Teams; System; Transformation; Expansion; Integration; Alignment; Goals and Objectives; Leading Change; Customer Focus and Relationships; Health Industry; Cleveland; United States; Abu Dhabi; Canada

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Article

Business Leadership Lessons from the Cleveland Turnaround

By: J. E. Austin

Keywords: Leadership

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13 Jul 2011
News

Cleveland Manufacturer Welds Together Job Security, Profits

06 Mar 2024
Podcast

Cleveland Clinic’s formula for a robust healthcare workforce

Chief Caregiver Officer, Kelly Hancock, on filling key roles when talent is scarce; fostering careers in increasingly stressful occupations; how to make skills-based hiring work; the benefits of diversity; and how AI is altering jobs and HR. View Details

May 2013
Article

Health Care's Service Fanatics: How the Cleveland Clinic Leaped to the Top of the Patient-satisfaction Surveys

By: James Merlino and Ananth Raman

The Cleveland Clinic has long had a reputation for medical excellence. But in 2009 the CEO acknowledged that patients did not think much of their experience there, and he decided to act. Since then the Clinic has leaped to the top tier of patient-satisfaction surveys,... View Details

Keywords: Health Care and Treatment; Customer Satisfaction; Health Industry; Cleveland

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5 PM – 10 PM EDT, 17 Sep 2015
Campaign

A Vision for the 21st Century - HBS in Cleveland

Thursday, September 17, 2015 Schedule of Events 5:30 p.m. HBS Today 7:30 p.m. A Vision for the 21st Century 8:30 p.m. Celebrate and Connect All alumni in the region will receive an invitation by mail. If you live outside the region and would like to attend this... View Details

1997
Working Paper

Social Enterprise Series No.4: Business Leadership Lessons from the Cleveland Turnaround

By: James E. Austin

Citation

17 Sep 2015
News

Seattle and Cleveland Alumni Connect Around a ‘Vision’ for the New HBS

Joan P. Schaefer (MBA 1997) delivered remarks at The HBS Campaign Cleveland Regional Event, September 17, 2015. Alumni and friends of Harvard Business School from the Seattle, Washington and Cleveland, Ohio regions gathered on September... View Details