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- All HBS Web (64)
- Faculty Publications (15)
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- 21 Aug 2013
- Research & Ideas
What Went Wrong at J.C. Penney?
economy is in a better place, they can stabilize the company for the next 12 months. Then they might have a shot at answering the multi-billion-dollar question: What is a viable strategy for the future of J.C. Penney? A few years ago, it... View Details
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
signals and quickly adapt their activities to newly emerging information. They actively cooperate with external stakeholders (including, in some instances, their competitors) to pool and disseminate information and safeguard the stability... View Details
- 12 May 2020
- Research & Ideas
It’s Time To Relaunch Your Remote Team
by offering input, asking questions, and responding to others based on their experience working together thus far. In the relaunch session, the team can discuss how business goals and strategy may have changed in light of the pandemic. Perhaps customers’ needs have... View Details
Keywords: by Tsedal Neeley
- winter 1989
- Article
Split-Awards Procurement and Innovation
By: James J. Anton and Dennis A. Yao
In many procurement settings, it is possible for a buyer to split a production award between suppliers. In this article, we develop a model of split-award procurement auctions in which the split choice is endogenous. We characterize the set of equilibrium bids and... View Details
Keywords: Innovation and Invention; Auctions; Bids and Bidding; Cost; Supply Chain; Investment; Balance and Stability
Anton, James J., and Dennis A. Yao. "Split-Awards Procurement and Innovation." RAND Journal of Economics 20, no. 4 (winter 1989): 538–552. (Harvard users click here for full text.)
- 11 Jun 2020
- In Practice
Are Digital Organizations Better at Overcoming COVID?
chains and people analytics to artificial intelligence-based models and automated biotechnology research, organizations further along the digital curve are responding differently than those still wondering how to evolve. The digital... View Details
Keywords: by Danielle Kost
- October 1994 (Revised March 1999)
- Case
Ritz-Carlton: Using Information Systems to Better Serve the Customer
By: W. Earl Sasser, Thomas O. Jones and Norman Klein
Explores the interface of an information system that keeps track of guests and their preferences, and the people systems that deliver multiple services at Ritz-Carlton hotels. The luxury hotel chain's unique service credo and commitment to quality principles are... View Details
Keywords: Competency and Skills; Customer Satisfaction; Training; Recruitment; Service Delivery; Supply Chain Management; Luxury; Balance and Stability; Information Technology
Sasser, W. Earl, Thomas O. Jones, and Norman Klein. "Ritz-Carlton: Using Information Systems to Better Serve the Customer." Harvard Business School Case 395-064, October 1994. (Revised March 1999.)
- May 1992
- Article
Coordination in Split-Award Auctions
By: James J. Anton and Dennis Yao
We analyze split award procurement auctions in which a buyer divides full production between two suppliers or awards all production to a single supplier, and suppliers have private cost information. An intriguing feature of split awards is that the equilibrium bids are... View Details
Keywords: Supply Chain Management; Balance and Stability; Cost; Auctions; Bids and Bidding; Production; Five Forces Framework; Supply and Industry; Situation or Environment; Information; Manufacturing Industry
Anton, James J., and Dennis Yao. "Coordination in Split-Award Auctions." Quarterly Journal of Economics 107, no. 2 (May 1992): 681–707. (Reprinted in P. Klemperer, ed., The Economic Theory of Auctions, Elgar, 2000.) Harvard users click here for full text.)
- 08 Mar 2016
- Research & Ideas
Solving an Economic Mystery Surrounding Argentina and Chile
experience revolved around a high inflation setting,” another Argentinean interviewee said. “I focused strictly on the short term, adjusting to short-term conditions. I thought, I just have to get through today.” In Chile, policy continuities and institutional View Details
Keywords: by Sean Silverthorne
- 14 Apr 2009
- First Look
First Look: April 14, 2009
which can be indexed by the number of varieties consumers purchase in equilibrium. Download the paper: http://www.hbs.edu/research/pdf/09-095.pdf Smith and Rawls Share a Room: Stability and Medians Authors: Bettina-Elisabeth Klaus and... View Details
Keywords: Martha Lagace
- 11 Dec 2018
- Research & Ideas
Free Trade Needs Nurturing—and Other Lessons from History
revolt. Given the importance of stability to the project of globalization, we may need to consider again the political consequences of distribution. Roscini: There is no doubt that there is an overall gain. But the question is, who gains?... View Details
Keywords: by Staff; Auto; Aerospace; Chemical; Consumer Products; Electronics; Energy; Industrial Products; Manufacturing; Shipping; Transportation
- 08 May 2020
- In Practice
Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On
that will risk closing their doors without our aid. Because COVID-19 affects the entire economy, to triage this way requires donors to urgently look in an unfamiliar place: for-profit models delivering high-impact interventions. To illustrate with an example, in... View Details
Keywords: by Danielle Kost
- 24 Mar 2009
- First Look
First Look: March 24, 2009
government-owned entity into a privatized, world-class airport. Purchase the case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=408023 Purchase the supplement: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=408058 Saudi Arabia: Modern... View Details
Keywords: Martha Lagace
- 02 Aug 2016
- First Look
August 2, 2016
households allocate their attention (away from chat and news towards video and social media), and yet we simultaneously identify remarkable stability in how much attention is allocated and how it is allocated. Specifically, we identify... View Details
Keywords: Sean Silverthorne
- 21 Jul 2009
- First Look
First Look: July 21
must stabilize its operations at home, where a devalued peso, economic uncertainty, and political instability still linger from the devastating financial crisis. Purchase this case:... View Details
Keywords: Martha Lagace
- 15 Sep 2009
- First Look
First Look: September 15
competence—expertise in technology—and its skilled people to accomplish what government and relief agencies could not: an information system and supply chain that tracked and managed the flow of relief supplies. Its efforts were crucial... View Details
Keywords: Martha Lagace
- 20 Jan 2017
- Research & Ideas
Here’s How Businessman Trump Is Likely to Approach the Presidency
respect of his or her organization and toggled always back and forth between “what does this mean for the trajectory and the integrity and the character and the identity and the stability of my organization?” and “how is that related to... View Details
Keywords: by Christina Pazzanese
- 16 Feb 2016
- First Look
February 16, 2016
Retail Chain By: Deller, Carolyn, and Tatiana Sandino Abstract—This paper contributes to an emerging literature in management control that studies employee selection as a mechanism to align employees with corporate goals and values.... View Details
Keywords: Sean Silverthorne
- 19 Aug 2008
- First Look
First Look: August 19, 2008
blurring by retailers have generally increased both inventory levels and gross profit dollars across retail segments. Download paper: http://www.hbs.edu/research/pdf/08-078.pdf New Framework for Measuring and Managing Macrofinancial Risk and Financial View Details
Keywords: Sean Silverthorne
- 30 Jun 2009
- First Look
First Look: June 30
government bond yields, stabilized until the fall of 2008, when they showed dramatic declines. The paper asks to what extent short-term real interest rates, bond risks, and liquidity explain the trends before 2008 and the unusual... View Details
Keywords: Martha Lagace
- 19 Jan 2021
- In Practice
Leadership Advice for Biden: Restore a Sense of Calm
degree of stability and predictability. Many businesspeople thought elements of the Trump administration were favorable, such as a reduction in regulatory burdens and taking more aggressive steps toward foreign parties, especially China,... View Details
Keywords: by Dina Gerdeman