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  • September 2022
  • Case

Deciding When to Engage on Societal Issues

By: Hubert Joly and Amram Migdal
This case provides brief descriptions of 18 examples of corporate leaders confronting questions of whether and how to engage with societal issues, including social, political, and environmental issues. Social issues include COVID-19; social and racial justice;... View Details
Keywords: Political Issues; Social Justice; Racial Justice; Environmental Issues; Social Issues; Corporate Social Responsibility and Impact; Values and Beliefs
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  • January 2025
  • Case

Netflix: Takedown Troubles

By: Clayton S. Rose, Tom Quinn and Maxim Pike Harrell
In October 2021, Netflix Co-CEO Ted Sarandos sent an all-staff email addressing backlash to comedian Dave Chappelle’s new stand-up special, The Closer. Released on October 5, the comedian’s depiction of the transgender community and other LGBTQ+ groups prompted... View Details
Keywords: Disruption; Talent and Talent Management; Customer Satisfaction; Cost vs Benefits; Demographics; Ethics; Corporate Accountability; Employees; Recruitment; Retention; Leadership; Crisis Management; Risk Management; Corporate Social Responsibility and Impact; Mission and Purpose; Organizational Change and Adaptation; Organizational Culture; Civil Society or Community; Social Issues; Strategic Planning; Adaptation; Decisions; Motion Pictures and Video Industry
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  • 18 Apr 2022
  • HBS Case

Dick’s Sporting Goods Followed Its Conscience on Guns—and It Paid Off

two weeks after the Parkland tragedy, Stack publicly announced his company’s new policy on the nationally televised Good Morning America show. Afterward, he heard the “predictable response” from angry critics, some of whom called for a View Details
Keywords: by Jay Fitzgerald
  • 08 Dec 2022
  • HBS Case

The War in Ukraine and Nestlé’s Moral Dilemma: Stay or Leave Russia?

join the growing group of international corporations, including Renault, Volvo, Boeing, ExxonMobil, and Microsoft, that were pulling out of Russia to punish the country and pressure its leaders. Schneider weighed the good Nestlé could do by adding its voice to the... View Details
Keywords: by Michael Blanding; Consumer Products
  • 19 Mar 2014
  • Research & Ideas

A Brand Manager’s Guide to Losing Control

communities of like-minded people. Sometimes the like-mindedness centers on a brand; think Facebook fan pages or Twitter rants. "Consumers have always had the ability to boycott brands—or to 'buy-cott' brands they like by buying and... View Details
Keywords: by Carmen Nobel; Advertising
  • 29 Aug 2018
  • What Do You Think?

What Should Harley-Davidson’s Management Do?

business and our consumers everywhere in the world We have to do what we have to do based on the facts and circumstances before us, and we’re doing that.” Then the US president tweeted on August 12: “Many @harleydavidson owners plan to View Details
Keywords: by James Heskett; Auto
  • 21 Apr 2003
  • Research & Ideas

Will American Brands Be a Casualty of War?

brands are on display on every street corner of the world. The very ubiquity that gives them their power makes them vulnerable. Q: What will the results of boycotts be on American premium pricing overseas? A: Some consumers will actively... View Details
Keywords: by Sean Silverthorne
  • 05 Sep 2017
  • First Look

First Look at New Research and Ideas, September 5, 2017

Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/817145-PDF-ENG Harvard Business School Case 317-113 Making Target the Target: Boycotts and Corporate Political Activity Through the challenges facing Target, the case examines... View Details
Keywords: Sean Silverthorne
  • 22 Sep 2003
  • Research & Ideas

When Protestors Knock at Your Door

a productive way for a company to respond? Spar: To be targeted is to be chosen by an NGO (or group of NGOs) for specific attack. When this occurs, NGOs use a range of tactics, from pickets to boycotts to "cut up your credit... View Details
Keywords: by Cynthia Churchwell
  • 23 Feb 2021
  • Research & Ideas

COVID-19 Shines New Light on Working Conditions in Supply Chains

boycotts at universities by students who go to their own administrators and say, “You have to ensure that our sportswear isn’t made with sweatshop labor.” All those companies and organizations with brands to protect have to focus on this... View Details
Keywords: by Danielle Kost; Apparel & Accessories
  • 03 Mar 2003
  • Research & Ideas

The Ingredients of a Deal Disaster

second union remained in power, and the supplier boycott continued. This example underscores not only the risk of underestimating differences between cultures but also the strength of the backlash to perceived breaches of a social... View Details
Keywords: by Ron S. Fortgang, David A. Lax & James K. Sebenius
  • 04 Apr 2017
  • First Look

First Look at New Research, April 4

activists (e.g., social movement organizations vs. religious groups and activist investors) rely on dissimilar tactics (e.g., boycotts and protests vs. lawsuits and proxy votes). Further, we show how protests and View Details
Keywords: Sean Silverthorne
  • 19 Jan 2011
  • First Look

First Look: Jan. 18

was produced) into palm oil plantations. Critics had intensified their campaigns in recent years, urging—at times successfully—packaged food makers and investors to boycott palm oil suppliers accused of environmental mismanagement. While... View Details
Keywords: Sean Silverthorne

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