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Publications

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  • All HBS Web  (366)
    • People  (1)
    • News  (97)
    • Research  (155)
    • Multimedia  (5)
  • Faculty Publications  (93)

Show Results For

  • All HBS Web  (366)
    • People  (1)
    • News  (97)
    • Research  (155)
    • Multimedia  (5)
  • Faculty Publications  (93)
← Page 2 of 366 Results →
  • March 2001 (Revised September 2005)
  • Case

Ritz-Carlton Hotel Company, The

By: Sandra J. Sucher and Stacy McManus
In just seven days, the Ritz-Carlton transforms newly hired employees into "Ladies and Gentlemen Serving Ladies and Gentlemen." The case details a new hotel launch, focusing on the unique blend of leadership, quality processes, and values of self-respect and dignity,... View Details
Keywords: Customer Satisfaction; Innovation and Invention; Leadership; Brands and Branding; Product Launch; Service Operations; Performance Improvement; Problems and Challenges; Quality; Status and Position; Culture; Value Creation; Accommodations Industry; Service Industry
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Sucher, Sandra J., and Stacy McManus. "Ritz-Carlton Hotel Company, The." Harvard Business School Case 601-163, March 2001. (Revised September 2005.)
  • Feb 02 2017
  • Testimonial

Making Better Decisions

  • 11 Oct 2024
  • Blog Post

Committing to Work and Family: Allison Boxer (MBA 2012)

Learn about the career resources available to HBS alumni through HBS Career & Professional Development I found my professional North Star as an undergraduate student while studying abroad in rural Tanzania. Our work in clean water access was a light bulb moment for... View Details
  • 02 Feb 2017
  • Video

Making Better Decisions

  • April 1995 (Revised May 1995)
  • Case

Kraft General Foods: The Merger (B)

By: David J. Collis and Elizabeth Wynne Johnson
Discusses the recent decision to blend the previously separate Kraft and General Foods units into one operating company with a focus on the creation of a single massive sales force. View Details
Keywords: Mergers and Acquisitions; Salesforce Management; Corporate Strategy; Consumer Products Industry; Food and Beverage Industry
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Collis, David J., and Elizabeth Wynne Johnson. "Kraft General Foods: The Merger (B)." Harvard Business School Case 795-153, April 1995. (Revised May 1995.)
  • 17 Nov 2023
  • Blog Post

HBS Veteran Spotlight: Rex Willis (MBA 2024)

School as an active-duty service member has been an immensely enriching experience, blending my military background with a dynamic academic environment. The school's emphasis on leadership and diverse perspectives has allowed me to... View Details
  • May 2000
  • Case

CMGI: Organizational and Market Innovation

By: Josh Lerner
CMGI is considering acquiring yesmail, an e-mail marketing firm. In assessing the potential acquisition, it must assess the fit with its own organization, which consists of a unique blend of venture capital investments and publicly traded subsidiaries. View Details
Keywords: Innovation and Invention; Organizational Change and Adaptation; Mergers and Acquisitions; Organizational Structure; Venture Capital; Business Subsidiaries
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Lerner, Josh. "CMGI: Organizational and Market Innovation." Harvard Business School Case 200-064, May 2000.
  • 09 May 2019
  • News

Private Colleges Team Up with Harvard Business School Online to Create Unique Hybrid Learning Program

  • 06 Nov 2013
  • What Do You Think?

Is Top-Down Resource Allocation on the Rise?

Summing Up Is Business Agility a Product of Top-Down or Bottom-Up Resource Allocation? Respondents to this month's column provided possible explanations for greater reliance on top-down resource allocation processes (RAPs) while reminding us that a View Details
Keywords: by James Heskett
  • October 2000 (Revised October 2000)
  • Case

3PLex.com

By: Myra M. Hart and Judith Marie Dror
A start-up team is faced with the challenge of building a senior management team with relevant industry experience. The marriage of e-commerce and the transportation logistics industry creates unusual problems in blending "old economy" employees and employee practices... View Details
Keywords: Management Teams; Executive Compensation; Employee Stock Ownership Plan; Organizational Culture; Corporate Entrepreneurship; Technology Adoption; Transportation Industry
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Hart, Myra M., and Judith Marie Dror. "3PLex.com." Harvard Business School Case 801-152, October 2000. (Revised October 2000.)
  • 07 Aug 2000
  • Research & Ideas

Rocket Science Retailing

because in seeking to understand the differences in those forecasts, managers can explore the assumptions implicit in their forecasting techniques. Take Old Navy, a division of the Gap. The company blends bottom-up and top-down... View Details
Keywords: by Marshall L. Fisher, Ananth Raman & Anna Sheen McClelland; Retail

    Hybrid Work’s Sweet Spot

    As organizations across the United States wrestle with post-COVID office policies, researchers at Harvard Business School (HBS) present evidence for an optimally productive blended office-and-home schedule. Their findings may help managers cope with the shift to... View Details
    • 23 Jul 2019
    • Video

    MS/MBA Biotechnology: Life Sciences Webinar

    • October 1981 (Revised August 2010)
    • Case

    Quabbin Cablevision Company

    By: Henry B. Reiling
    Several entrepreneurs are considering the purchase of an existing cable TV business with the financial assistance of several investors. They must decide whether to establish the company as a partnership or a corporation, and how to capitalize the company for an optimal... View Details
    Keywords: Mergers and Acquisitions; Business Organization; Television Entertainment; Entrepreneurship; Capital Structure; Taxation; Telecommunications Industry; Massachusetts
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    Reiling, Henry B. "Quabbin Cablevision Company." Harvard Business School Case 282-003, October 1981. (Revised August 2010.)
    • March 2013
    • Article

    Do You Really Want to Be an eBay?

    By: Andrei Hagiu and Julian Wright
    Most companies that serve as intermediaries between buyers and sellers face a fundamental strategy decision: Should they be resellers (like supermarkets), acquiring and then reselling products or services? Should they operate as multisided platforms (like eBay),... View Details
    Keywords: Multi-sided Platforms; Business Models; Strategy; Digital Platforms
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    Hagiu, Andrei, and Julian Wright. "Do You Really Want to Be an eBay?" Harvard Business Review 91, no. 3 (March 2013): 102–108.
    • 15 Oct 2012
    • News

    Retailers curb online shopping with in-store deals

    • 18 Mar 2016
    • Video

    The Team Sport of Scaling a Business

    • 01 Mar 2013
    • News

    Do You Really Want to Be an eBay?

    • TeachingInterests

    Leading Change and Organizational Renewal

    By: Michael L. Tushman
    Market-leading organizations habitually innovate, adjust quickly to new business conditions, and seize emerging opportunities before competitors do. They perform efficiently today while continuing to explore new sources of value for tomorrow. Such companies don't just... View Details
    • 23 Mar 2016
    • Cold Call Podcast

    The Team Sport of Scaling a Business

    Keywords: Re: Lynda M. Applegate
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