Publications

February 1985 (Revised May 1986)
Case

CCS Automation Systems, Inc. (A)

July 2024
Article

Acceptance of Automated Vehicles Is Lower for Self than Others

By: Stuti Agarwal, Julian De Freitas, Anya Ragnhildstveit and Carey K. Morewedge

Road traffic accidents are the leading cause of death worldwide for people aged 2–59. Nearly all deaths are due to human error. Automated vehicles could reduce mortality risks, traffic congestion, and air pollution of human-driven vehicles. However, their adoption... View Details

Keywords: Transportation; Risk and Uncertainty; Technology Adoption; Prejudice and Bias

March 2013
Teaching Note

Automating the Paris Subway (TN) (A) & (B)

By: Michel Anteby and Ayn Cavicchi

In 2001, the head of the Paris Subway reflected on how to transform Line 1 into a driverless line without triggering a social conflict. After the shock of the 2000 Notre Dame de Lorette subway accident, in which a train derailed and caused 25 injuries in a Paris subway... View Details

Keywords: Labor Relations; Unions; Organizational Behavior; Change; Information Technology; Rail Transportation; Labor Unions; Infrastructure; Change Management; Employment; Organizations; Labor and Management Relations; Transportation Industry; Rail Industry; Paris

September 2012 (Revised May 2013)
Supplement

Automating the Paris Subway (B)

By: Michel Anteby, Elena Corsi and Emilie Billaud

2020
Working Paper

Automation and the Plight of Young Workers: Evidence from the Automation of Telephone Operation in the Early 20th Century

By: Daniel P. Gross and James J. Feigenbaum

Telephone operation was one of the most common jobs for young American women in the early 1900s. Between 1920 and 1940, AT&T adopted dial service in over half of U.S. telephone exchanges, automating away a legion of operators. We show that upon a city's adoption of... View Details

Keywords: Employment; Labor; Gender; Technology Adoption; History; Telecommunications Industry; United States

June 2016
Article

Understanding Online Hotel Reviews Through Automated Text Analysis

By: Shawn Mankad, Hyunjeong "Spring" Han, Joel Goh and Srinagesh Gavirneni

Customer reviews submitted at Internet travel portals are an important yet underexplored new resource in obtaining feedback on customer experience for the hospitality industry. These data are often voluminous and unstructured, presenting analytical challenges for... View Details

Keywords: Hotel Reviews; Natural Language Processing; Information Technology; Service Operations; Accommodations Industry; Moscow

June 1995
Supplement

VeriFone: The Transaction Automation Company (B)

Supplements the (A) case. View Details

December 2020
Supplement

Komatsu: Video of Future Building Site

By: Rajiv Lal, David J. Collis and Akiko Saito

Short video that illustrates how an automated construction site would operate View Details

Keywords: Automation; Construction; Construction Industry; Japan

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

File

Dataset for subindustry level human capital development and probability of task automation

September 1985
Supplement

Chemical Bank: Payments Automation Project (A), Video

By: Robert G. Eccles Jr.

December 1983 (Revised June 1984)
Case

Bendix Automation Group (D): The Research Center

October 1984 (Revised June 1985)
Supplement

Chemical Bank: Payments Automation Project (A), Supplement

By: Robert G. Eccles Jr.

Keywords: Wages; Banking Industry

11 Nov 2020
Podcast

65. Can Hyper-Localized Automation Transform Grocery Shopping?

Online grocery shopping isn't (really) catching on. While there has been real growth in the number of Americans who shop for groceries online in 2020, even in the midst of a global pandemic, the vast majority of customers choose to shop in person. Why? This week on The... View Details

January 2024
Teaching Note

Automating Morality: Ethics for Intelligent Machines

By: Joseph L. Badaracco and Tom Quinn

August 1984 (Revised June 1985)
Case

Chemical Bank: Payments Automation Project (B)

By: Robert G. Eccles Jr.

Keywords: Banks and Banking; Technology; Banking Industry

August 2018
Supplement

Sarah Powers at Automated Precision Products

By: Jeffrey T. Polzer

July 1994 (Revised July 1995)
Case

VeriFone: The Transaction Automation Company (A)

By: Richard L. Nolan, Donna B. Stoddard and Hossam Galal

Describes VeriFone's new organizational model and its role in catapulting VeriFone to a market leadership position. Examines the impact of information technology and information access on the ability to leverage global resources, market responsiveness, and... View Details

Keywords: Leading Change; Leadership Development; Market Transactions; Information Technology; Organizational Design; Knowledge Use and Leverage; Organizational Structure; Information Management; Information Technology Industry