Auto Insurance - Publications - Faculty & Research

April 1975 (Revised December 1975)
Case

Sorensen Chevrolet File, The

Concerns the settlement of an automobile insurance claim. A woman, blinded in an accident, alleges that approximate cause of the accident was failure by Sorensen Chevrolet to connect the left headlight of her car. The student is asked for a strategy for settling the... View Details

Keywords: Strategy; Negotiation; Insurance; Lawsuits and Litigation; Legal Liability; Insurance Industry; Insurance Industry

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05 Sep 2006
First Look

First Look: September 5, 2006

Gary Kusumi is considering. GMAC Insurance, the wholly-owned auto insurance subsidiary of General Motors, formed through the merger of two smaller insurance firms, is at a... View Details

Keywords: Sean Silverthorne

03 Feb 2015
First Look

First Look: February 3

of undermining HomeAway's existing business. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/615036-PDF-ENG Harvard Business School Case 715-427 Progressive, 2007-2013 In 2013, Progressive was the fourth largest player in the View Details

Keywords: Sean Silverthorne

December 2012
Article

Grand Innovation Prizes: A Theoretical, Normative, and Empirical Evaluation

By: Alan MacCormack, Fiona Murray, Scott Stern and Georgina Campbell

This paper provides a systematic examination of the use of a Grand Innovation Prize (GIP) in action—the Progressive Automotive Insurance X PRIZE—a $10 million prize for a highly efficient vehicle. Following a mechanism design approach we define three key dimensions for... View Details

Keywords: Design; Motivation and Incentives; Goals and Objectives; Performance; Auto Industry

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01 Nov 2017
What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

everything, you’re likely to find something additional.” Other events were proving Buffett to be right. It was disclosed this past July that an insurance company with which Wells Fargo had a contractual relationship had, over a period of... View Details

Keywords: by James Heskett; Banking

15 May 2024
Research & Ideas

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

‘guardian and ‘chauffeur.’ While the first connotes safety, the second conveys the idea that you can sit back and relax while the vehicle drives you around. Our results suggest the second label may leverage more persuasive benefits.” 2. Provide incentives, like View Details

Keywords: by Rachel Layne; Auto; Auto

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

school, for example, I had been asked to research insurance coverage for a raft of lawsuits being brought against Johns-Manville Corporation for injuries and deaths from exposure to asbestos. At the time, Johns-Manville was the leading... View Details

Keywords: by Dina Gerdeman

11 May 2016
Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

1989 about service in the auto industry, Ford Motor Co.: Dealer Sales and Service, puts it best: “Nothing much has changed over 25 years. The experience is still generally awful.” Sure, there have been pockets of customer-service... View Details

Keywords: by Sean Silverthorne; Auto

27 Apr 2016
Research & Ideas

How the FBI Reinvented Itself After 9/11

transportation needs). “There’s no feeling of ownership surrounding cars anymore,” says Gulati, who meets regularly with Big Three auto manufacturer executives. “Millennials don’t feel like they need to own a car because they have Zipcar... View Details

Keywords: by Carmen Nobel

September 2013 (Revised August 2015)
Background Note

Leadership and Teaming

By: Ethan Bernstein

Small differences in the leadership of teams can have large consequences for the success of their efforts. Many initiatives fail not because of a fatal error in judgment or insufficient ideas, knowledge, motivation, or capabilities to deliver a solution. They fail... View Details

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27 Oct 2009
First Look

First Look: October 27

KindredHarvard Business School Case 610-014 Through its uniquely proactive approach to medical malpractice risk management, the Risk Management Foundation (RMF) has decreased claims—and premiums—for the Harvard hospitals it insures. The RMF is the captive medico-legal... View Details

Keywords: Martha Lagace

October 1988 (Revised May 1990)
Case

Ford Motor Co.: The Product Warranty Program (A)

Raises powerful issues concerning product warranty policy as a strategic marketing variable. Also raises several exciting issues concerning the role of product policy in competitive battles, product line issues, interfunctional coordination issues, and some ethical... View Details

Keywords: Competition; Marketing Strategy; Insurance; Product; Policy; Auto Industry; Auto Industry; United States

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29 May 2013
Research & Ideas

Faculty Symposium Showcases Breadth of Research

can induce ethical behavior in their employees. For example, another series of experiments showed that moving the signature line from the end to the beginning of a self-reported form leads to an increase in truthfulness in the answers. A field experiment at an View Details

Keywords: by Carmen Nobel; Financial Services

12 Jul 2004
Research & Ideas

Michael Porter’s Prescription For the High Cost of Health Care

readily available. Providers would charge the same price to any patient for addressing a given medical condition, regardless of the patient's group affiliation. Providers could and would set different prices from their competitors, but that pricing would not vary... View Details

Keywords: by Michael E. Porter; Health

07 Oct 2015
What Do You Think?

What is the Best Immigration Model for the US?

prompted the Chairman of German auto producer Daimler to comment, “In an ideal case, this can help foster another economic miracle.” Poorer nations benefit from outward migration most often because their birth rates are much higher than... View Details

Keywords: by James Heskett

20 Aug 2024
Book

Why Competing With Tech Giants Requires Finding Your Own Edge

significantly reduce their downside risks and quickly begin to benefit from the ecosystem. Ping An’s ecosystems. Ping An started as a thirteen-person small property and casualty insurance office in China’s southern city of Shenzhen in... View Details

Keywords: by Feng Zhu; Technology; Information Technology

12 Jul 2010
Research & Ideas

Rocket Science Retailing: A Practical Guide

in improving processes. Retailers can certainly learn from the auto industry's experience. Like in manufacturing a few decades ago, there is a lot of low-hanging fruit in retail operations today. However, to harvest these fruits retailers... View Details

Keywords: by Martha Lagace; Auto; Auto

29 Jun 2007
First Look

First Look: June 29, 2007

GMAC Insurance, the wholly-owned auto insurance subsidiary of General Motors, formed through the merger of two smaller insurance firms, is at a strategic cross-roads.... View Details

Keywords: Martha Lagace

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

contribute enough to pay their costs if they get sick. It is the same principle as in auto insurance. You do not buy car insurance the day before you are going to have an accident. Universal and mandatory... View Details

Keywords: by Roger Thompson; Health

29 May 2006
What Do You Think?

How Important Is the “Service Sector Effect” on Productivity?

lower paying jobs . . . one look at the American auto industry gives us a glimpse into the future economy." As Daniel Hayes put it: "I see a shakeout coming among low-cost service providers unless they find ways to provide value... View Details

Keywords: by James Heskett; Service

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Sorensen Chevrolet File, The

First Look: September 5, 2006

First Look: February 3

Grand Innovation Prizes: A Theoretical, Normative, and Empirical Evaluation

What Are the Real Lessons of the Wells Fargo Case?

A Major Roadblock for Autonomous Cars: Motorists Believe They Drive Better

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

Fix This! Why is it so Painful to Buy a New Car?

How the FBI Reinvented Itself After 9/11

Leadership and Teaming

First Look: October 27

Ford Motor Co.: The Product Warranty Program (A)

Faculty Symposium Showcases Breadth of Research

Michael Porter’s Prescription For the High Cost of Health Care

What is the Best Immigration Model for the US?

Why Competing With Tech Giants Requires Finding Your Own Edge

Rocket Science Retailing: A Practical Guide

First Look: June 29, 2007

Competition the Cure for Healthcare

How Important Is the “Service Sector Effect” on Productivity?

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