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Publications

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  • All HBS Web  (30)
    • News  (5)
    • Research  (22)
  • Faculty Publications  (5)

Show Results For

  • All HBS Web  (30)
    • News  (5)
    • Research  (22)
  • Faculty Publications  (5)
← Page 2 of 30 Results
  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

more likely to cite work environment over compensation issues. However, that is not to say that good call centers have the luxury of offering lower salaries and still expecting employees to stay. Turnover at call centers can be affected... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • Web

HBS - Financials | From the Chief Financial Officer

of the School’s budget in fiscal 2023 centered on our most important asset—our people. Salaries and benefits totaled $457 million, or 46 percent of total operating expenses, an increase of $29 million, or 7 percent year over year. The... View Details
  • 16 Jan 2019
  • Research & Ideas

What Football Firings Teach Managers About Staying Relevant

league’s salary cap is meant to create an equal playing field. Some teams, including the Patriots, have been able to use the salary cap’s restrictive nature as a source of competitive advantage. According to... View Details
Keywords: by Boris Groysberg, Evan M.S. Hecht, and Abhijit Naik; Sports
  • 03 Jan 2007
  • First Look

First Look: January 3, 2007

was stopped, leaving JCI with a large organization and strong revenues, but losses and a dwindling balance sheet. He is seriously considering severe personnel cuts; however, layoffs in Japan may cause severe damage to his reputation and... View Details
Keywords: Sean Silverthorne
  • 19 Jun 2007
  • First Look

First Look: June 19, 2007

demand for auditing by the licensor. We characterize the optimal royalty contract, accounting system choice by the licensee, and audit strategy choice by the licensor. We show when the owner prefers to... View Details
Keywords: Martha Lagace
  • 19 Apr 2011
  • First Look

First Look: April 19

differences in accounting standards across countries reflect relatively stable institutional differences (e.g., auditing technology, the rule of law, etc.), why did several countries rapidly, albeit in a staggered manner, adopt IFRS over... View Details
Keywords: Sean Silverthorne
  • 06 Dec 2021
  • News

Rescue & Recovery

organizations, we have to remember that it’s not always driven by a hard business decision or legal decision; we have to look at our values and find the right course based on that.” That openness is especially important at a place like Mercy Corps. “People don’t come... View Details
Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance
  • 12 Dec 2018
  • News

Lesson Plan

billboards on district properties. (Both pass.) Motion by motion, the wheels of government turn as the clock ticks later and later into the evening. A motion for a local swim team to rent the high school pool. A motion itemizing salaries... View Details
Keywords: Julia Hanna; photographed by Chris Sorensen
  • 03 Mar 2009
  • First Look

First Look: March 3, 2009

The Fall of Enron Harvard Business School Case 109-039 The case traces the rise of Enron, covering the company's business innovations, personnel management, and risk management processes. It then examines the company's dramatic fall... View Details
Keywords: Martha Lagace
  • Web

Print View - Course Catalog

Course Fee & Financial Aid . Visit IFC Financial Aid for a quick assessment to determine your eligibility and process or contact finaid@hbs.edu for more information. Enrollment: Limited to 45 MBA students (due to the nature of IFCs, View Details
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