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- Faculty Publications (14)
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- All HBS Web (46)
- Faculty Publications (14)
- 16 Nov 2021
- HBS Case
How a Company Made Employees So Miserable, They Killed Themselves
eliminate one-quarter of its 162,500-member workforce by the mid-2000s. Yet the company continued to struggle. In 2002, turnaround expert Thierry Breton took over as CEO, restructuring the company’s debt, reducing operating costs, and cutting staff through View Details
Keywords: by Michael Blanding
- 09 Jun 2022
- HBS Case
From Truck Driver to Manager: US Foods’ Novel Approach to Staff Shortages
more money to do the job or you make the job easier to do.” Given the critical nature of the crisis, the company opted to do both. In addition to raising wages, it also sought to ease the burden and lower its attrition rate for new... View Details
Keywords: by Pamela Reynolds
- 13 Apr 2021
- Book
How Inclusive Managers Create Glass-Shattering Organizations
raises. Review the outcomes of promotion and compensation decisions by race, gender, and other identity characteristics. Retention. Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of... View Details
Keywords: by Kristen Senz
- 01 Oct 1999
- News
You goal, girl
action, and the drama of competition," Love explained to the San Francisco Chronicle (June 18, 1999). Love, who publishes the magazine in San Jose, California, knows that the attrition rate is high for new magazines. But REAL SPORTS... View Details
- 01 Apr 1998
- News
Snapshot: Gary DiCamillo, Polaroid's CEO
about reducing the company's work force; most downsizing was achieved through attrition and early retirement incentives. "This is not an earthshaking turnaround," notes the straight-talking DiCamillo during an interview in his modest... View Details
Keywords: Nancy O. Perry
- 01 Jun 1997
- News
A Better Way to Go on Strike
enough to keep operations going. Neither battling party would get a nickel from this fund until they reached an agreement - not just on a new contract but on how to divide the pot itself. As in an ordinary strike, each side could wage a war of View Details
- 14 Mar 2023
- Blog Post
How Inclusive Managers Create Glass-Shattering Organizations
Track attrition and tenure by gender. Combat flexibility stigma by focusing on measurable aspects of performance, and don’t turn a blind eye to high performers who harass. Despite these efforts, the authors stress that success is unlikely... View Details
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20 percent, and mobile phone... View Details
- 03 Apr 2013
- What Do You Think?
Will Women Leaders Influence the Way We Work?
celebrating the 50th anniversary of the admission of women into its MBA program. A few have made it into CEO positions at major corporations. More have founded and lead their own start-ups. They're coming along, in spite of the much talked about obstacles and high... View Details
Keywords: by James Heskett
- 28 Mar 2018
- News
Fueling the Future
going to want the job due to its remote locations, potentially dangerous nature, and relentless work schedule; but finding the 10 percent who did was a great challenge I enjoyed,” she says. “The attrition in this industry is huge––30... View Details
Keywords: Jill Radsken
- 01 Dec 2009
- News
Back to School
leave them behind, they need to be placed in a different setting. As for the rest, most students feel that showing up for class, at any time, is sufficient to pass, and if they participate, they’re thinking honor roll. The attrition rate... View Details
- 19 Jun 2023
- Blog Post
The Road to Impact
2008 financial crisis, it became clear that the organization’s revenue would be in decline. In response, NYPL reduced its head count from around 2,400 people to 1,750 over the course of five years, without any layoffs, through attrition... View Details
- 09 Jul 2024
- Research & Ideas
Are Management Consulting Firms Failing to Manage Themselves?
attrition rate to 13%. The irony is clear: These strategy firms, who are experts at diagnosing and solving a variety of issues for their clients, are struggling to apply their own management principles internally. The problem, however,... View Details
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
than expected, because city dwellers tended to have access to more over-the-air broadcast signals than subscribers in rural areas; reception of these over-the-air signals usually was good; and the urban population was more transient, which implied higher subscriber... View Details
- 23 May 2017
- First Look
First Look at New Ideas and Research: May 23, 2017
technology firms, we show that founders who received advice from other founders with more “hands-on” management styles were more likely to reorient their own management activity and, subsequently, experience lower employee attrition and... View Details
Keywords: Carmen Nobel
- 26 Jan 2004
- Research & Ideas
How Women Can Get More Venture Capital
indicated that the actual number of women in the industry grew by several hundred in that five-year period, but the percentage of women in the industry did not grow. We also discovered that there was significant attrition of managerial... View Details
Keywords: by Mallory Stark & Martha Lagace
- 09 Jul 2019
- News
The Road to Impact
the 2008 financial crisis, it became clear that the organization’s revenue would be in decline. In response, NYPL reduced its head count from around 2,400 people to 1,750 over the course of five years, without any layoffs, through View Details
- 04 Aug 2021
- Research & Ideas
Worried About the Great Resignation? Be a Good Company to Come From
career counselors who meet with employees to discuss their futures and how to prepare to leave. Furthermore, the focus on voluntary attrition means Recruit always has room to hire fresh talent with new ideas and new skillsets. Build an... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- 01 Nov 2024
- In Practice
Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times
the layoff research of our colleagues as a touchpoint, we are troubled by the potential long-term costs of this trend, including reduced innovation, lower team engagement, and attrition of talented people. The path to competitive... View Details
- 09 Feb 2009
- Research & Ideas
Uncompromising Leadership in Tough Times
as a last resort; at the same time, reinvent your business." There are several ways companies have done this. – Rely on attrition to right size. – Use redeployment and make layoffs a last resort. Hewlett Packard used this strategy... View Details
Keywords: by Martha Lagace