Arsenic - Publications - Faculty & Research

02 May 2011
Research & Ideas

Casino Payoff: Hands-Off Management Works Best

At the gambling meccas that employ them, they are called "casino hosts"—essentially front-line employees with nevertheless big responsibilities. These staffers work to develop one-on-one relationships with high-rollers to make sure they are very happy customers. The... View Details

Keywords: by Dennis Fisher; Entertainment & Recreation

23 May 2000
Research & Ideas

Minding the Muse: The Impact of Downsizing on Corporate Creativity

vital weapon in the competitive arsenal of most organizations, may be seriously handicapped by the very action intended to increase a company's competitive position. Amabile has been studying creativity in the workplace for some 25 years.... View Details

Keywords: by Peter K. Jacobs

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

explored in this area of study. Still, their work so far makes clear the many opportunities that await companies willing to devote resources to this increasingly important aspect of marketing—and the pitfalls awaiting those that do not. "Proactively managing... View Details

Keywords: by Peter K. Jacobs

01 Dec 1996
News

An Entrepreneurial Journey

summer, when rumors of a "deadly" computer virus were circulating on the Internet, computer owners worldwide turned to the Symantec Antivirus Research Center (SARC) in Santa Monica, California. Springing into an emergency-response mode, SARC worked around the clock... View Details

Publications