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Show Results For
- All HBS Web
(134)
- News (43)
- Research (65)
- Events (1)
- Multimedia (2)
- Faculty Publications (28)
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- 2009
- Chapter
Behavioral Aspects of Price Setting, and Their Policy Implications
By: Julio J. Rotemberg
This paper starts by discussing consumers' cognitive and emotional reaction to posted prices. Cognitively, some consumers do not appear to make effective use of price information to maximize their consumption-based utility. Emotionally, prices can induce regret and... View Details
- May 2007
- Article
Inner Work Life: Understanding the Subtext of Business Performance
By: Teresa M. Amabile and Steven J. Kramer
Anyone in management knows that employees have their good days and their bad days and that, for the most part, the reasons for their ups and downs are unknown. Most managers simply shrug their shoulders at this fact of work life. But does it matter, in terms of... View Details
Amabile, Teresa M., and Steven J. Kramer. "Inner Work Life: Understanding the Subtext of Business Performance." Harvard Business Review 85, no. 5 (May 2007).
- 21 Nov 2023
- Research & Ideas
Employee Negativity Is Like Wildfire. Manage It Before It Spreads.
at the same time not making too much of what might be a passing emotion, says Goldenberg. “They might frame it like people's [expressions of] anger are often fleeting. So that's how we should think about them, not as things that define... View Details
Keywords: by Kristen Senz
- 05 Dec 2016
- Research & Ideas
How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)
lie. But they also gave the wrong impression,” she says. “And the people who are deceived have a strong reaction. They code the people as liars and actually keep their anger with them for the entire semester. Being lied to produces very... View Details
Keywords: by Dina Gerdeman
- 07 Feb 2017
- Research & Ideas
The Right Way to Cry in Front of Your Boss
frustration or sadness. Wolf differentiates those expressions from anger directed at others. In the paper Managing Perceptions of Distress at Work: Reframing Emotion as Passion, published in the November 2016 issue of Organizational... View Details
Keywords: by Roberta Holland
- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
“There are high-arousal emotions, like anger and excitement, which are often more engaging than low-arousal emotions, like sadness or calmness, but this is more prevalent in Western societies where high-arousal emotions are more prevalent... View Details
- 31 Mar 2008
- HBS Case
JetBlue’s Valentine’s Day Crisis
from taking off.) That day, only seventeen of JetBlue's 156 scheduled departures left JFK, a fact that caused ripple effects throughout the system and displaced crew and aircraft. In subsequent days, JetBlue management canceled more and more flights, View Details
- October 2003
- Case
Henry Tam and the MGI Team
By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
Keywords: Interpersonal Communication; Business Plan; Groups and Teams; Decision Making; Jobs and Positions; Leadership Style; Human Resources; Management Teams; Conflict and Resolution; Diversity
Polzer, Jeffrey T., Ingrid Vargas, and Hillary Anger Elfenbein. "Henry Tam and the MGI Team." Harvard Business School Case 404-068, October 2003.
- 30 Jun 2014
- Lessons from the Classroom
The Role of Emotions in Effective Negotiations
which was a recipe for disaster." Wasynczuk learned to enter into contract talks with a smile—and to rationalize away his own anger when a deal couldn't be struck. "If an agent was being greedy with me, they were probably being... View Details
- 2008
- Working Paper
The Ontological Foundations of Leadership and Performance: Being a Leader, and the Effective Exercise of Leadership, A New Model
By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the (pre-course) introduction document to an experimental course developed by the authors and taught at the U. of Rochester Simon School of Business. The intention of the course is to leave the participants actually being leaders and being able to... View Details
- 06 Jul 2016
- What Do You Think?
How Do We Pay for the Costs of Globalization?
decision was announced captures the despair and anger of the workers to be displaced. It also captures a management team trying to act reasonably by giving workers a rare one-year notice of the move—but doing so with a tin ear. For... View Details
- 08 Oct 2008
- Research & Ideas
Book Excerpt: A Sense of Urgency
strongly connected to real business problems, they may suspect sabotage or lunacy, both of which can create anger and not a steely determination to act fast and win. The crisis-creating strategy not only fails but makes matters worse.... View Details
Keywords: by John P. Kotter
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
the creative ideas the team might have generated if given more latitude. Without that creative thinking, the team's performance suffered, likely reinforcing James's basic tendency to micromanage and closely monitor individual team members. That micromanaging and... View Details
Keywords: by Martha Lagace
- 12 Nov 2019
- Research & Ideas
Corporate Innovation Increasingly Benefits from Government Research
shrinking human services than the long-term benefits of research spending, whose outcomes might be years away. “Voters don’t get as angered about such cuts.” The research can’t predict what would happen if the US government slashed... View Details
Keywords: by Michael Blanding
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
celebrities intended, the video, widely circulated on Instagram and on other social media platforms, incited anger that the celebrities seemed out of touch with people’s suffering as they quarantined in their multimillion dollar homes,... View Details
Keywords: by Jill Avery and Richard Edelman
- 01 Jul 2002
- Research & Ideas
What it Takes to Lead Through Turmoil
company seems to need a "perfect certitude" of success before investing in something new, Kanter said. "Companies ask me to talk to them about innovation, and the first thing they ask is, 'Who else is doing it?'" Anger... View Details
Keywords: by Sean Silverthorne
- February 2003
- Background Note
Identity Issues in Teams
By: Jeffrey T. Polzer and Hillary Anger Elfenbein
This note explains how identity dynamics underlie many of the observable interpersonal problems that team members encounter, ranging from lack of participation and low involvement to misunderstandings and dysfunctional emotional conflict. It provides a framework for... View Details
Keywords: Framework; Managerial Roles; Outcome or Result; Performance Effectiveness; Groups and Teams; Conflict and Resolution; Emotions; Identity
Polzer, Jeffrey T., and Hillary Anger Elfenbein. "Identity Issues in Teams." Harvard Business School Background Note 403-095, February 2003.
- August 2004 (Revised March 2005)
- Teaching Note
Flextronics: Deciding on a Shop-Floor System for Producing the Microsoft Xbox (TN)
By: Jeffrey T. Polzer, Hillary Anger Elfenbein and Jenny Illes
Teaching Note to (9-403-090). View Details
- 07 Jun 2016
- Op-Ed
Can Brand Trump Win a Presidency?
Dukakis: "We put all the hate groups into one pot and let it boil." That brings us back to the messenger. Anger attracts, but does it sell? Clearly, Trump's marketing has worked on some levels. Hillary Clinton has 3.5M Facebook... View Details
- 25 Aug 2009
- First Look
First Look: August 25
pooling equilibria exist becomes smaller, and firms are more likely to anger consumers. Regulation can increase welfare, for example, through fines (even if there are no changes in prices). We illustrate these gains in a monopoly setting,... View Details
Keywords: Martha Lagace