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- All HBS Web
(185)
- News (50)
- Research (104)
- Multimedia (1)
- Faculty Publications (49)
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- 01 Jun 2017
- News
Ask the Expert: On the Fly
always been intriguing to me,” says Carty, which explains his five decades in the field—starting at Air Canada, moving on to American Airlines (where he served as chairman and CEO), and including board... View Details
Keywords: Julia Hanna
- 12 May 2015
- News
A Flash of Insight
When American Airlines Flight 11 struck the North Tower of the World Trade Center on the bright, sunny morning of September 11, 2001, it set off a chain of dark events that would kill 3,000 people and change... View Details
- 01 Oct 2000
- News
Timothy G. Brier: The Price is Right
As a young man, Tim Brier was so smitten with flying that he used to take dates to watch planes land and take off when he was growing up in Staten Island, New York. It's not surprising, therefore, that he would later embark on a career in the View Details
Keywords: James E. Aisner
- 01 Dec 1999
- News
Buffett Preaches Investment Discipline
whistles. And, as was the case during a visit to the School last September, the "Oracle of Omaha" doesn't disappoint. From his opening gambit ("Testing, one million, two million," he intoned into the microphone), to his astute overview of View Details
- 01 Dec 2017
- News
Enhancing Students’ Cultural Intelligence
American teen. It left a lasting impression.” “Developing cultural intelligence is a central goal of FIELD,” notes Senior Fellow Thomas DeLong, the faculty leader for the Mexico City cohort. “We create narratives in our heads about places... View Details
- 01 Apr 2002
- News
Professorship Brings Brierley's HBS Connection Full Circle
ever dreamed that frequentflier miles would become a multibillion-dollar source of incremental airline revenue," he notes. In 1982, Brierley was named vice president of sales and advertising for Pan American... View Details
- 01 Dec 2014
- News
Innovation: Frozen Assets
recovered, and Americans have started dining out again. Day also has to combat long-ingrained American stereotypes about frozen food. “People think ‘healthy’ is eating tofu and salad, but they don’t realize... View Details
Keywords: Janelle Nanos
- 01 Oct 2021
- News
Tackling the World’s Most Difficult Challenges
faculty members. Finding “Hidden Workers” Even before the pandemic upended the workforce, American companies complained about the “skills gap” that left essential jobs unfilled while millions of Americans... View Details
- 01 Feb 1998
- News
Running Up the Score
fan support. Nobody puts out a more exciting product or showcases more talented and skilled athletes than the major American professional leagues. But have the beauty, fun, and thrills of games - which once far outdistanced the commercial... View Details
Keywords: Garry Emmons
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
airline ticket, or renewing a car registration - users activate their wallets, which then enter credit card, billing, and shipping information onto a point-of-sale form with a single click. But even the most basic wallet doesn't stop... View Details
Keywords: Judith A. Ross
- 01 Sep 2005
- News
Predictable Surprises
government departments, but also between two presidential administrations. It seems that there were also elements of political bias at work there. Yes, but to shine the spotlight on the Democrats’ failings for a minute, back in the mid-1990s, Clinton-Gore could have... View Details
- 29 Jul 2013
- News
Opening New Markets for Black South African Winemakers
In addition to traditional wine distribution in the United States, Cuffe made deals with several US airlines to carry Heritage Link wines. "Our first contract created 200 jobs on the ground," Cuffe says proudly. "And ours was the first... View Details
- 01 Jun 2014
- News
Ready for Takeoff
previous World Cup and Olympic hosts. But the country's lack of transportation alternatives—particularly a useful rail system—has also put an extraordinarily heavy burden on the airlines to move fans to disparate match sites. "I don't... View Details
- 01 Dec 2004
- News
Getting Personal
the airline JetBlue, for example: It has no meals and no round-trip airfares, but it does have leather seats and personal entertainment centers that delight and surprise its passengers. JetBlue’s unique combination of features is what... View Details
- 01 Jun 2016
- News
Prima Datarina
with a long history in the airline and hotel industries now gaining traction in the arts world. By analyzing existing data, Hodges and her team have the flexibility to adjust ticket prices on a weekly, or even daily, basis to smooth the... View Details
Keywords: Julia Hanna
- 15 Dec 2024
- News
Alumni and Faculty Books
(MBA 1963) Skyhorse Frank Lorenzo is the epitome of the American dream. A first-generation American and entrepreneur, Lorenzo started an airline advisory business in his... View Details
- 01 Sep 2020
- News
Good Odds
Illustration by Chris Gash Last spring, as the number of air travelers plummeted, airlines and their meal suppliers were left holding the bag—an enormous snack bag filled with individually wrapped cookies, salted pretzels, and cheese... View Details
- 01 Dec 2001
- News
September 11: A Community Reflects
Red Cross, 231 East Putnam Ave., Greenwich, Connecticut 06830. Waleed J. Iskandar (MBA '93) Waleed J. Iskandar (MBA '93) of Boston and London was a consultant with the Monitor Group. He was a passenger on American View Details
Keywords: Susan Young;Deborah Blagg
- 01 Dec 2006
- News
Forestalling Terror
Michael Roberto and published this year, is “Managing National Intelligence (A): Before 9/11.” The case plumbs the background of what will likely be remembered as one of the most tragic organizational failings in American history: the... View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
surprising that the venture capital industry was essentially dormant at the time. But with the growth of the microprocessor and of biotechnology in the late 1970s, as well as the deregulation of the airline and financial services... View Details