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  • August 2024
  • Case

Pioneering Pain Management: CWC Alliance Combats the Opioid Epidemic

By: Susanna Gallani, Karen L. Sedatole and Sarah Mehta
Set in March 2024, this case is about CWC Alliance (CWC), a nonprofit working to prevent opioid addiction in the U.S. Founder Cammie Wolf Rice launched CWC in 2018 after her son, Christopher Wolf, died of a heroin overdose. Wolf’s dependence on opioids stemmed from a... View Details
Keywords: Health Care and Treatment; Innovation and Invention; Jobs and Positions; Nonprofit Organizations; Expansion; Growth and Development Strategy; Service Delivery; Mission and Purpose; Health Industry; United States; Georgia (state, US); Atlanta
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  • December 2023 (Revised January 2025)
  • Case

Research In Motion: Launching and Scaling the World's First Smartphone Empire (A)

By: Tatiana Sandino and Samuel Grad
In 2005, Research In Motion’s (RIM) BlackBerry smartphone was a sensation. After its launch in 1999, the groundbreaking BlackBerry had captured the hearts and minds of corporate America through its secure wireless email service. The device was so addictive and... View Details
Keywords: Business Growth and Maturation; Decision Choices and Conditions; Mobile and Wireless Technology; Innovation and Management; Technological Innovation; Business or Company Management; Management Style; Product Development; Managerial Roles; Growth and Development Strategy; Technology Industry; United States; Canada
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  • August 15, 2014
  • Article

Can an Outside CEO Run a Family-Owned Business?

By: Josh Baron and Rob Lachenauer
This article explores the intricate dynamics that often characterize family-owned businesses, shedding light on key archetypes that play prominent roles within these organizations. Using a narrative approach, the article illustrates the challenges faced by leaders... View Details
Keywords: Family Ownership; Personal Characteristics; Family and Family Relationships; Management Practices and Processes
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  • 09 Nov 2023
  • HBS Case

What Will It Take to Confront the Invisible Mental Health Crisis in Business?

text 988 to reach the National Suicide Prevention Lifeline in the US. You can also call 800-273-8255. You Might Also Like: Cold Call: Can Robin Williams’ Son Help Other Families Heal Addiction and Depression? Build the Life You Want:... View Details
Keywords: by Kara Baskin; Health
  • 12 Sep 2023
  • Book

Successful, But Still Feel Empty? A Happiness Scholar and Oprah Have Advice for You

career” allows you to change paths every now and then while applying the skills you have to a next step. Big idea 2: Beware work addiction Many successful people lean in to extra time at the office to mask emotional pain, the authors... View Details
Keywords: by Avery Forman
  • 15 Feb 2022
  • Book

When Working Harder Doesn’t Work, Time to Reinvent Your Career

family but not everyone can accomplish great things.” Often, when decline kicks in, people like her are too addicted to success to make a change. Finding a new calling For Brooks, the lightbulb went off when his 11-year-old son could see... View Details
Keywords: by Avery Forman
  • 15 Nov 2022
  • Book

Stop Ignoring Bad Behavior: 6 Tips for Better Ethics at Work

In 1995, Purdue Pharma began selling a powerful and addictive opioid drug called OxyContin. The company was aware that the drug, which was marketed to doctors as a safe way to manage chronic pain, was a potent narcotic that could quickly... View Details
Keywords: by Pamela Reynolds
  • 02 Jun 2022
  • Research & Ideas

Blissful Thinking: When It Comes to Finding Happiness, 'Your Dreams Are Liars'

better leaders, and the practical steps to kicking an addiction to success. Dan Morrell: There’s been increasing academic interest in the topic of happiness in recent years. We’ve seen it at HBS with the work of Ashley Whillans, Leslie... View Details
Keywords: by Dan Morrell
  • 21 Apr 2023
  • Research & Ideas

The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?

seem to make more informed, calculated purchase decisions. A patchwork of regulation Loot boxes—and whether they may simply constitute an addictive form of gambling for some players—are now being debated by regulators across the world.... View Details
Keywords: by Scott Van Voorhis; Video Game; Media & Broadcasting
  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

sector. Break Your Addiction to Service Heroes It's possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at everything. Research Papers Mitigating the Negative Effects of... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • 15 Nov 2022
  • Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

intersperses longer-form algorithmic picks with its new YouTube Shorts. TikTok presents only short-form video, one at a time. The difference may seem slight, but it is not. YouTube is a general-purpose video tool, while TikTok optimizes for View Details
Keywords: by John Deighton and Leora Kornfeld
  • 27 Jun 2011
  • Research & Ideas

Recovering from the Need to Achieve

Flying without a Net: Turn Fear of Change into Fuel for Success. “At the end of the day what I'm suggesting is that vulnerability in context is the most powerful thing you can have.” DeLong believes the tendency to be a high-need-for-achievement type is embedded in the... View Details
Keywords: by Kim Girard
  • 26 Jun 2013
  • Op-Ed

A Roadmap for Afghanistan’s Economic Future

things we take for granted in the West” Lack of jobs is a likely cause of rising addiction rates, with their myriad attendant pathologies and costs. Whereas Afghanistan once just grew poppies, its inhabitants are now increasingly View Details
Keywords: by Tarun Khanna
  • 19 Dec 2018
  • Sharpening Your Skills

New Year, New Habits

research not only confirms change is possible, but outlines ways to make new behaviors stick. Here is research out of Harvard Business School that explores the latest thinking in behavioral research and how big changes can start with something as simple as a nudge. How... View Details
Keywords: by Sean Silverthorne
  • 09 Jan 2013
  • Sharpening Your Skills

Sharpening Your Skills: Understanding Customers

Addiction to Service Heroes In their new book, Uncommon Service, coauthors Frances Frei and Anne Morriss show it is possible for organizations to reduce costs while dramatically enhancing customer service. The key? Don't try to be good at... View Details
Keywords: Re: Multiple Faculty
  • 03 Oct 2017
  • First Look

First Look at Research and Ideas, October 3, 2017

handwashing. Motivated by scholarship that suggests handwashing is habitual, we design, implement, and analyze a randomized field experiment aimed to test the main predictions of the rational addiction model. To reliably measure... View Details
Keywords: by Sean Silverthorne
  • 11 Sep 2019
  • Research & Ideas

Germany May Have the Answer for Reducing Drug Prices

Germany, that would be encouraging.” About the Author Danielle Kost is the senior editor of Harvard Business School Working Knowledge. [Image: TomFreeze] Related Reading: What Hospitals Must Learn to Compete Electronic Health Records Were Supposed to Cut Medical Costs.... View Details
Keywords: by Danielle Kost; Health
  • 17 Apr 2017
  • HBS Case

This Turkish Debt Collector Is Customer-friendly

customer experience.” Related Reading: What Customers Want from Your Products How Much Time Should CEOs Devote to Customers? Break Your Addiction to Service Heroes View Details
Keywords: by Michael Blanding; Financial Services
  • 14 Feb 2017
  • First Look

First Look at New Research: February 14

new product and, if so, what terms he should offer new and existing investors to finance the next phase of product development. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/817066-PDF-ENG Harvard Business School Case 617-018 Addicaid: Scaling a Digital... View Details
Keywords: Sean Silverthorne
  • 06 Jul 2009
  • Research & Ideas

Conducting Layoffs: ’Necessary Evils’ at Work

occupations—management, medicine, law enforcement, and addiction counseling—and noticed three surprising patterns that cut across all four occupations. First, in contrast to the stereotypical image of an emotionally numb performer... View Details
Keywords: by Martha Lagace

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