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- All HBS Web (743)
- Faculty Publications (172)
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- 01 Oct 2001
- News
Q&A: Orin Smith
engineering orientation into business. How do you explain Starbucks' success? In the past, coffee was treated as a commodity, with quality secondary to cost. So when we offered a terrific product in an appealing environment, with all the... View Details
- 01 Mar 2008
- News
An American Odyssey
He’s got a superhero’s name, and he’s shining a light on enduring wrongs here at home while confronting challenges in the Third World as well. Meet Richard America, who sees policy analysis and quality management as keys to development... View Details
- 01 Jun 2000
- News
Q & A: Gustavo Herrero
persistent market imperfections -- the WTO has yet to make its mark, and industrialized countries have been slow to dismantle their protectionist schemes -- unemployment and current account deficits continue to be problems in many... View Details
Keywords: Garry Emmons
- 01 Sep 2004
- News
A Market-Based Prescription
curb cost increases while ensuring quality treatment. Those goals have not been reached, largely because patient and physician resistance to stringent gatekeeping has led to more relaxed controls and freedom to use out-of-network... View Details
- 08 Dec 2015
- News
Living the Legacy
HBX CORe, a three-course online program that teaches the fundamentals of business, he knew his children would benefit from the content and the high quality of instruction that had set the foundation for his own career success. Ray... View Details
- 11 Oct 2022
- News
Righting the Ship
employees, Stuckey moved to a formula-based allocation that took into account both need and project execution rate. “In other words, if your netbook value was very low, as a percentage of your fixed assets, you’re going to get a lot of... View Details
Keywords: Maureen Harmon
- 01 Feb 2002
- News
Replicating Toyota's Success
The idea of human cloning is controversial, but cloning a successful business concept remains as desirable as ever. For HBS assistant professor Steven J. Spear, this pursuit led him to Toyota, whose perennial leadership in quality... View Details
- 01 Apr 1997
- News
Facing the Music
intense pricing wars by electronics chains and discount department stores destabilized account bases." Some record executives have admitted to losing touch with their audiences and to alienating consumers by relentlessly pursuing and... View Details
Keywords: Marguerite Rigoglioso
- 01 Jun 2005
- News
Do You Speak Business?
do business the same way — with identical processes, functions, and operations — while approaching this elevated stage; but by the time they attain it, successful companies do share certain qualities and practices not observed in firms... View Details
Keywords: Garry Emmons
- 01 Dec 2012
- News
Taking Time to Make Time
goal is a great marketing plan or a brilliant idea for a software system, it doesn't matter if it took 2 hours or 20 hours. The client is paying for the quality of the solution. What do you think about the issue of flexible work hours?... View Details
Keywords: Time management
- 01 Jun 2005
- News
Transforming the IRS
over the next five years transformed almost every aspect of the sprawling agency, from its antiquated IT systems to its internal management structures. Many Unhappy Returns (HBS Press, 2005) is his insider account of a mission that seemed... View Details
- 01 Sep 2007
- News
Riding It Out
uncomfortable question in the age of globalization. At a time when the ingredients of our foods and medicines, parts for our cars, and toys for our children come from countries around the world, who is minding the store? What is the best way to ensure View Details
- 15 Dec 2015
- News
The Year in Ideas 2015
business: Investing in employees keeps churn rates down and distinguishes Hello Alfred in a moment when quantity of transactions often wins out over quality of service. “If we serve our employees well, then the users will be happy,”... View Details
- 11 Jul 2017
- News
The Right Thing to Do
Whistleblower,” tells the story of Sherry Hunt, Citibank, and the frauds that caused the Great Recession. Hunt started at Citi as a mortgage quality control officer in 2004, just as the housing bubble was swelling up. She saw the company... View Details
- 01 Oct 1997
- News
Meeting the Challenges of Third-World Development
even harder to help those in need. Lu, who began doing volunteer work at an early age, has a deep-seated interest in public-sector work. Rather than pursuing the traditional private-sector path the summer after her first year at HBS, Lu chose to serve as a financial... View Details
- 01 Mar 2007
- News
HBS Alums Help Jailhouse Entrepreneurs Go Straight
Edis’s classmate, Eliot Kerlin (MBA ’05), serves on PEP’s board of directors and teaches at the program’s entrepreneurship school in Dallas. “For me,” Kerlin says, “one of PEP’s greatest strengths is that it involves spending a lot of View Details
- 01 Jun 2018
- News
June 2018 Alumni and Faculty Books
management. The authors provide first-hand accounts of M&A transactions that they led or were involved in, assessing each from an insider perspective and outlining the key success factors and pitfalls. The book concludes with practical... View Details
- 12 Dec 2018
- News
Lesson Plan
involved in Scranton, a city just over two hours away from New York with the potential to outgrow its punch-line status and draw millennials looking for affordable housing and a higher quality of life. Then, over lunch at Caravia, a... View Details
- 01 Dec 1996
- News
An Entrepreneurial Journey
Energy Services, while Peter R. Formanek (MBA '68) and his AutoZone cared for car owners in need of quality parts and friendly service. This kaleidoscope of achievement was being replicated by HBS alumni virtually everywhere across the... View Details
- 01 Dec 1999
- News
A Class Act
filled with news from enlisted men and officers serving in theaters around the world: letters sent in by parents from sons at sea; first-person and news accounts of harrowing escapes, rescues, and bravery; and reports about sailors... View Details
Keywords: Nancy O. Perry