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- Faculty Publications (176)
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- 11 Jul 2017
- News
The Right Thing to Do
Whistleblower,” tells the story of Sherry Hunt, Citibank, and the frauds that caused the Great Recession. Hunt started at Citi as a mortgage quality control officer in 2004, just as the housing bubble was swelling up. She saw the company... View Details
- 01 Jun 2015
- News
Five-Star Research
In his most recent paper, Luca and his fellow authors offered a new algorithm that takes into account reviewer accuracy, stringency, and other quirks as well as changes in a restaurant’s quality over time.... View Details
- 01 Jun 2011
- News
LME Fund Makes HBS Dreams a Reality
This year’s 34 recipients hail from the United States and nineteen other countries, including many from the developing world. They are among the 841 first- and second-year students at the School who receive support from a variety of HBS fellowships. Donor contributions... View Details
- 01 Jun 2017
- News
Research Brief: Profit with Purpose—and Middle Management
purpose can propel an organization’s accounting and stock market performance. According to a recent working paper coauthored by Associate Professor George Serafeim and Claudine Madras Gartenberg (MBA 2006, DBA 2011), the finding upends... View Details
Keywords: Erin Peterson
- 07 Sep 2021
- News
Green House
eventually purchased in Observatory Hill was moldy, with terrible indoor-air quality and standing water in the basement. Over the last three years, Harper, through her company, Birchwood Sustainable Development, turned it into a beautiful... View Details
- 01 Mar 2016
- News
Faculty Q&A: Price Check
Many products are sold for just one selling season. It’s extremely difficult to predict demand—sometimes demand actually increases as the price goes up due to perceived quality and popularity. These factors make selling fashion products... View Details
- 01 Jun 2025
- News
Agenda: Stacy Sonnenberg (MBA 2003)
pledged to the investment. You have not pledged to have your salary go to a set account to pay back the bank [for your mortgage], right?” “In Europe, where there is a lot less public investment into these buildings, we almost exclusively... View Details
Keywords: Sasha Issenberg
- 01 Dec 1997
- News
Short Takes
physicians, nurses, and other care providers to assess the progress of patients). The authors argue that the way hospitals hold care providers accountable for cost and quality outcomes also influences... View Details
Keywords: Judith Ross
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
Just Has to Make Money by Robert C. Hacker (MBA 1972) (North American Publishing Company) Nobody has more stories than agency account people. Having been inside hundreds of clients’ organizations and six agencies and seen it all, Hacker... View Details
- 01 Feb 2002
- News
Replicating Toyota's Success
The idea of human cloning is controversial, but cloning a successful business concept remains as desirable as ever. For HBS assistant professor Steven J. Spear, this pursuit led him to Toyota, whose perennial leadership in quality... View Details
- 01 Dec 2007
- News
Where Are the Innovators in Health Care?
medical technology and health-insurance sectors, when it comes to health services, the 800-pound gorilla of our system, entrepreneurs are nowhere to be found. And their absence has enabled the status quo providers to get fat and sloppy. One analysis showed that... View Details
- 01 Oct 2001
- News
Q&A: Orin Smith
engineering orientation into business. How do you explain Starbucks' success? In the past, coffee was treated as a commodity, with quality secondary to cost. So when we offered a terrific product in an appealing environment, with all the... View Details
- 01 Jun 2005
- News
Transforming the IRS
over the next five years transformed almost every aspect of the sprawling agency, from its antiquated IT systems to its internal management structures. Many Unhappy Returns (HBS Press, 2005) is his insider account of a mission that seemed... View Details
- 01 Oct 1997
- News
Meeting the Challenges of Third-World Development
even harder to help those in need. Lu, who began doing volunteer work at an early age, has a deep-seated interest in public-sector work. Rather than pursuing the traditional private-sector path the summer after her first year at HBS, Lu chose to serve as a financial... View Details
- 01 Dec 1997
- News
Growing Together
result of cooperation between business, government, and civic leadership. If you want to maintain the quality of life in your community, business has got to take a leadership role in civic affairs. That's the real lesson from all of... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
- 01 Sep 2018
- News
The True Value of a Tweet
Image by John Ritter Companies can spend millions curating their social media presence—with sometimes famously funny results, like the Twitter accounts for Wendy’s and Denny’s—but how relevant is that to revenues? Here, Associate... View Details
Keywords: Jen McFarland Flint
- 01 Mar 2007
- News
HBS Alums Help Jailhouse Entrepreneurs Go Straight
Edis’s classmate, Eliot Kerlin (MBA ’05), serves on PEP’s board of directors and teaches at the program’s entrepreneurship school in Dallas. “For me,” Kerlin says, “one of PEP’s greatest strengths is that it involves spending a lot of View Details
- 01 Mar 2008
- News
An American Odyssey
He’s got a superhero’s name, and he’s shining a light on enduring wrongs here at home while confronting challenges in the Third World as well. Meet Richard America, who sees policy analysis and quality management as keys to development... View Details
- 01 Oct 1999
- News
New Chairman Updates Development in MBA Program
community standards of respect, integrity, and accountability have always been implicit and widely shared here at the School, and we have now articulated them more clearly and established processes to help make them an even more tangible... View Details
- 01 Jan 2006
- News
William H. Donaldson, MBA 1958
Securities and Exchange Commission. Underlying this array of prominent positions are qualities that have long been constants in Donaldson’s life: an affinity for entrepreneurial leadership, a penchant for problem solving, and a dedication... View Details