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  • All HBS Web  (6,465)
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  • 13 Mar 2012
  • First Look

First Look: March 13

organizational characteristics affect the stringency of monitoring through reputation, customer loyalty, differential impacts of government sanctions, and the standardization and internal monitoring of operations. We test our theory in... View Details
Keywords: Sean Silverthorne
  • 05 Apr 2010
  • Research & Ideas

HBS Cases: iPads, Kindles, and the Close of a Chapter in Book Publishing

commission on every sale. (E-book editions of most new fiction and nonfiction releases will cost between $12.99 and $14.99.) "Publishers are worried that more and more customers are going to get used to the sort of cheap prices that... View Details
Keywords: by Julia Hanna; Information; Publishing; Entertainment & Recreation
  • 22 Dec 2009
  • First Look

First Look: Dec. 22

http://cb.hbsp.harvard.edu/cb/product/810071-PDF-ENG Memo from Counsel: Antitrust Law and Customer Allocation Lynn S. Paine and Lara AdamsonsHarvard Business School Note 310-048 When do antitrust laws come into play in a bidding... View Details
Keywords: Martha Lagace
  • 01 May 2009
  • What Do You Think?

Do Innovation and Entrepreneurship Have to Be Incompatible with Organization Size?

(centered) around rapid iteration and customer insight." One way to address the challenge, according to Jeffrey Vetter, is to "separate out forward thinking groups from the day to day business." Dave Schnedler suggested... View Details
Keywords: by Jim Heskett
  • 13 Aug 2024
  • Op-Ed

Can AI Save Physicians from Burnout?

satisfaction, decrease burnout, and improve patient care quality. Many health care organizations are starting to harness the transformative potential of AI. For example: CommonSpirit Health recently announced the launch of "Insightli," an AI tool aimed at streamlining... View Details
Keywords: by Susanna Gallani, Lidia Moura, and Katie Sonnefeldt; Health
  • 14 Nov 2007
  • First Look

First Look: November 14, 2007

administrative background for the other two cases. This case deals with the problems facing the head of a start-up division responsible for developing and bringing to market a new product based on technology deemed very important to the future but unattractive to... View Details
Keywords: Martha Lagace
  • 06 Feb 2018
  • First Look

First Look at New Research and Ideas: February 6, 2018

customization to the online environment and credible monitoring and punishments. I analyze the pricing, enforcement, and channel management policies of a manufacturer over several years. During this period, new channel policies take... View Details
  • 04 Aug 2021
  • Research & Ideas

Worried About the Great Resignation? Be a Good Company to Come From

While managers feared that all the top talent would leave, instead Recruit grew to become a $20 billion tech company (roughly the equivalent of Salesforce) that employs 50,000 people globally. They have created a suite of products including platforms that help View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
  • 16 Jul 2014
  • HBS Case

Marketing Obamacare

professional insurance brokers—leaving the sign-up work to recently recruited navigators who were inexperienced non-profit health and social workers and community activists. AHCT realized that, to make it worth the while for experienced brokers to participate, the... View Details
Keywords: by Michael Blanding; Health
  • 05 Jun 2012
  • First Look

First Look: June 5

than they had expected with higher-than-anticipated costs, a monopolistic distribution network, strong competitors, a weak partner ecosystem, and a market that was unresponsive to tariff cuts. In early 2012, a year and a half later, the company has outsourced its... View Details
Keywords: Sean Silverthorne
  • 23 Nov 2010
  • First Look

First Look: November 23

Massachusetts landfill. By summer 2010, Davis's team was poised to take the next big step in building a successful clean-tech company. It was time to take the company's technology to market, identify customers willing to pay, and scale... View Details
Keywords: Sean Silverthorne
  • 17 Jun 2008
  • First Look

First Look: June 17, 2008

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=208108 Radiohead: Music at Your Own Price (A) Harvard Business School Case 508-110 In October 2007, the British band Radiohead caused a stir when it announced it would allow View Details
Keywords: Martha Lagace
  • 12 May 2003
  • Research & Ideas

How Hot is the “Hot Spot” Business?

several years ago to connect the back end of its 50,000 stores with company headquarters. But it soon dawned on executives that 90 percent of Starbucks customers use the Web, and many are high-end business travelers. Offering them Web... View Details
Keywords: by Sean Silverthorne & Martha Lagace; Technology; Communications; Telecommunications
  • 12 Aug 2002
  • Research & Ideas

‘Let the Buyer Beware’ Doesn’t Protect Investors

bank salespeople, who expect their customers to disregard the boilerplate language of a prospectus. What the salespeople say can be summarized as follows: "All prospectuses say there are potential problems, and we know that many... View Details
Keywords: by D. Quinn Mills
  • 10 Nov 2014
  • HBS Case

How Restaurants in Lima and Copenhagen Became Best in the World

makers of things are enthusiastic about sharing them, and this is a way for them to interact with more people. There is a pride in transparency, and it also happens to work as a way to get loyal, adoring customers to spread the word.... View Details
Keywords: by Michael Blanding; Food & Beverage
  • 07 Aug 2018
  • First Look

New Research and Ideas, August 8, 2018

developed a strong reputation among consumers due in part to its Membership Rewards (MR) loyalty program, first established in 1991. Through MR, all Amex cardholders could accumulate and redeem “points” based on how much they spent, while View Details
Keywords: by Sean Silverthorne
  • 20 Jun 2016
  • Research & Ideas

When Predicting Other People's Preferences, You're Probably Wrong

implications for anyone looking to impress others, for those who are tasked with forecasting consumer behavior, or for salespeople who consult with customers on prospective purchases. In short, it’s dangerous to predict what others will... View Details
Keywords: by Carmen Nobel; Retail
  • 04 Mar 2013
  • Lessons from the Classroom

Lessons from Running GM’s OnStar

impossible competition from the eventual world of smartphones. Fortunately, the team decided to focus Project Beacon on driver security and safety. Unknowingly, they were employing Christensen's now-famous "jobs-to-be-done" theory, which posits that View Details
Keywords: by Carmen Nobel; Auto
  • 25 Mar 2013
  • Research & Ideas

How Chapter 11 Saved the US Economy

is apt to scare off customers and suppliers, or for banks and other financial firms that have large liabilities under derivatives contracts, which, unlike most debts, are not frozen by a bankruptcy filing. Realogy Corp., featured in... View Details
Keywords: by Kim Girard; Financial Services
  • 31 Jul 2007
  • First Look

First Look: July 31, 2007

customer orientation. The study also suggests that the relationship between market orientation and innovation consequences is stronger in highly competitive environments but weaker in technology turbulent ones. Finally, findings suggest... View Details
Keywords: Martha Lagace
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