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  • 01 May 2020
  • What Do You Think?

Does Remote Work Mix with Organizational Culture?

where the culture is thought by management to be one of the organization's strengths. A case in point is Critical Mass, a 24-year-old digital experience design agency based in Calgary, Canada, with 950 employees employed in 12 offices View Details
Keywords: by James Heskett
  • 11 Apr 2023
  • Blog Post

BTG Bioliquids: Creating Fast Pyrolysis Bio-Oil from Biomass Residue Streams

fuels was in line with what other companies supported: $100-150/ton of CO2. For their business model, BTG Bioliquids chose the technology licensing route, instead of a capital-intensive model where they would build and operate their own... View Details
  • 01 Jun 1999
  • News

Ikenna Okezie

So far my life has been filled with exciting challenges along with God's blessings," says Ikenna Okezie. Indeed, "challenge" seems to be the operative word for the soft-spoken Okezie, who is about to become one of the first two people... View Details
Keywords: Judith A. Ross
  • Jan 23 2017
  • Interview

Rethinking Service Design and Delivery

  • 28 Aug 2012
  • First Look

First Look: August 28

hold a comparative cost advantage, carbon leakage can result despite the implementation of a carbon tariff. In such a setting, foreign firms adopt clean technology at a lower emissions price than firms operating in the regulated region,... View Details
Keywords: Sean Silverthorne
  • 04 Dec 2023
  • Blog Post

My Summer of Joy with the National Parks Service

WWII planes, boat docks, and everything in between. My role was to help them design a more sustainable operating and funding model to ensure their long-term viability within the park service. Before I started at HBS, I was a medical... View Details
  • 01 Mar 2024
  • News

Giving All Stakeholders a Voice

For John Wu (MBA 2000), “Web3” means more than technological innovation. “It’s a mindset,” he says of the movement toward a decentralized internet that accelerates innovation and gives end users greater collaboration with businesses. “It’s a transformative shift in... View Details
Keywords: April White
  • 10 Sep 2020
  • Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

that companies can save 20-30 percent on costs by improving processes. In fact, we heard from two companies who are considered gold standards in operational efficiency in their industries, and in examining and honing their processes, they... View Details
Keywords: by Boris Groysberg and Katherine Connolly Baden
  • 02 Aug 2017
  • What Do You Think?

Summing Up: Why Can’t Organizations Engage Their Employees?

functions and levels in the organization. Why isn’t the human resource function dealing with it? Is HR too buried in operating details, recruiting, and training to be concerned about engagement? Are frontline managers—who researchers tell... View Details
Keywords: by James Heskett
  • 23 Jun 2003
  • Research & Ideas

Building a Better Buyer-Seller Relationship

Buyers and sellers in mature industrial markets can turn single transactions into long-term beneficial relationships by a deeper understanding of the complex connection between the two, says Harvard Business School professor Narakesari Narayandas. A "must-do"... View Details
Keywords: by Martha Lagace
  • 08 Aug 2005
  • Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

The approach has been successfully applied in more than 100 organizations and readily scales up even to companies with hundreds of thousands of products and services, dozens of operating departments, and thousands of customers. The end... View Details
Keywords: by Robert S. Kaplan
  • 2024
  • Working Paper

What Makes Players Pay? An Empirical Investigation of In-Game Lotteries

By: Tomomichi Amano and Andrey Simonov
In 2020, gamers spent more than $15 billion on loot boxes, lotteries of virtual items in video games. Paid loot boxes are contentious. Game producers argue that loot boxes complement the gameplay and expenditures on loot boxes reflect players’ enjoyment of the game.... View Details
Keywords: Consumer Behavior; Policy; Games, Gaming, and Gambling; Product Design; Ethics; Governing Rules, Regulations, and Reforms; Video Game Industry
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  • 01 Aug 1998
  • News

High Honors

Executive Vice President,The Seagram Company Ltd. During Ellen Marram's distinguished 28-year career in the packaged-goods industry, "growth" has always been the operative word. Whether she has focused on growing profits, expanding... View Details
  • January 2004 (Revised January 2005)
  • Case

Delta Air Lines (A): The Low-Cost Carrier Threat

By: Jan W. Rivkin and Laurent Therivel
The top management of Delta Air Lines must decide how to respond to the threat posed by low-cost carriers such as Southwest and JetBlue. Among the options considered is the launch of a low-cost subsidiary by Delta itself. Prior efforts to launch a low-cost subsidiary,... View Details
Keywords: Corporate Strategy; Competitive Strategy; Cost; Decision Choices and Conditions; Service Delivery; Service Operations; Air Transportation Industry
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  • 10 Nov 2003
  • Research & Ideas

Globalization: The Strategy of Differences

of about $70 billion. Daft's solution was an aggressive shift in the opposite direction. On taking over, he avowed, "The world in which we operate has changed dramatically, and we must change to succeed. No one drinks globally. Local... View Details
Keywords: by Pankaj Ghemawat
  • Web

Connecting Remotely to WRDS on Windows - Research Computing Services

information you use to log in on the WRDS website) on hand Know whether your machine is 64bit or 32-bit. You can check by typing “Control Panel” in the Start menu. From there, go to “System and Security”, and then click “System”. The View Details
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

What do you do when the people with whom you are negotiating act in ways that can best be called counterproductive? Before throwing up your hands, take a deep breath and ask yourself 3 questions. Do these people lack good information? Are they View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • Web

Disruptive Innovation Online Course | HBS Online

determine which operations are critical to be done in-house and which you can outsource. Highlights Basis of Competition The Music Industry MediaTek's New Business Model Show Hide Details Concepts Determining the Scope of the Organization... View Details
  • 2006
  • Working Paper

Managing Functional Biases in Organizational Forecasts: A Case Study of Consensus Forecasting in Supply Chain Planning

To date, little research has been done on managing the organizational and political dimensions of generating and improving forecasts in corporate settings. We examine the implementation of a supply chain planning process at a consumer electronics company, concentrating... View Details
Keywords: Prejudice and Bias; Business or Company Management; Supply Chain Management; Forecasting and Prediction; Planning; Electronics Industry
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  • 08 May 2023
  • Research & Ideas

How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs

case normally. That is likely driven by the algorithms used, which tend to pick up on momentum, Kerr says. Given this research, platform operators could keep an eye out for this trend and look at ways of compensating for it in the... View Details
Keywords: by Scott Van Voorhis