Quality Management System - Publications - Faculty & Research

09 Jul 2018
Research & Ideas

Overcoming the Challenges of Selling Brand New Technology (Hey, Need a 3-D Printer?)

“Nothing sells itself,” says Frank Cespedes, senior lecturer in the Entrepreneurial Management Unit at Harvard Business School. “When companies introduce new products, they are offering something that by definition is going to replace... View Details

Keywords: by Michael Blanding; Technology; Consumer Products; Electronics; Industrial Products; Information Technology; Manufacturing; Medical Devices & Supplies; Retail

Web

Dean Srikant Datar’s 2022 Commencement Remarks | About

qualities. You were resilient. After all, not even COVID could stop you from coming to HBS. Resilience will give you greater confidence to attempt things that are difficult, and to take on challenges because they help you grow. You were flexible. Once here, you View Details

10 Jul 2000
Research & Ideas

The State of the Markets

Stock Exchange (NYSE); and Robert C. Gasser, managing director and head of U.S. equities at J. P. Morgan & Co. Financial exchanges today, Seifert began, must have the business systems of a technology... View Details

Keywords: by James E. Aisner

02 Aug 2016
First Look

August 2, 2016

same behaviors described as “random behaviors.” Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=51401 Financial Regulation in a Quantitative Model of the Modern Banking System By: Begenau, Juliane, and Tim Landvoigt... View Details

Keywords: Sean Silverthorne

January 2016 (Revised May 2016)
Supplement

IKEA in Saudi Arabia (C)

By: Karthik Ramanna, Jerome Lenhardt and Marc Homsy

Supplements the (A) Case. View Details

Keywords: Corporate Values; Islam; Multinationals; Globalization; Leadership; Equality and Inequality; Multinational Firms and Management; Religion; Organizational Culture; Gender; Consumer Products Industry; Saudi Arabia; Sweden

Citation

Purchase

01 Sep 2007
News

To The Rescue

around the world — many of which have a single emergency number service. In their world travels, Raju and other Satyam executives saw the difference that a coordinated national emergency response system could make and realized that... View Details

Keywords: Garrett M. Graff; emergency response networks; Ambulatory Health Care Services; Health, Social Assistance; Telecommunications; Information

14 Jul 2008
Research & Ideas

HBS Cases: Reforming New Orleans Schools After Katrina

of opportunities that education entrepreneurs are coalescing around. One of the sessions in the course is a thought experiment—if we could start from scratch, what kind of education system would we build? After Katrina, the New Orleans... View Details

Keywords: by Sarah Jane Gilbert; Education

01 Jun 1996
News

Four Professors to Retire

member) Neil E. Harlan (MBA '50). During that leave of absence, he served as Harlan's deputy for management systems at a time when the nation was rapidly developing expensive top-performance weapons View Details

Keywords: Elaine Gottlieb and John Prestage

12 Oct 1999
Research & Ideas

Value Judgments: Business Ethics Across Borders

"As different cultural traditions meet in the marketplace and inside organizations, managers face tough choices about the values that they and their organizations will live by," HBS professor Lynn Sharp Paine told participants... View Details

Keywords: by Judith A. Ross

06 Feb 2018
First Look

First Look at New Research and Ideas: February 6, 2018

tournament incentive systems and are relevant for the practice of management accounting. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=53891 Can Financial Innovation Solve Household... View Details

04 Sep 2019
News

Clicks and Mortar

would add that each retailer needs to know who they are, what value they want to provide, and then understand the customer’s purchase journey for obtaining that value. That gives you all of the markers you need to design an omnichannel View Details

Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade

Profile

Jeremy Sasson

specifications.” Seeking more influence on the customer-facing part of the product, Jeremy moved from software development into product management at DocuSign, participating in a product rebranding for the Brazilian market. “The Brazilian... View Details

Keywords: Tech

01 Sep 2007
News

Faculty Books

show how Cemex, Toyota, Procter & Gamble, and other firms adroitly managed cross-border differences and how others failed at this challenge. From Higher Aims to Hired Hands by Rakesh Khurana (Princeton University Press) Associate... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

Profile

Josh Solera

lots of information in order to arrive at informed answers.” As a management consultant at The Parthenon Group, Josh had ample opportunity for addressing big problems. “We analyzed a large school district in the South as part of a project... View Details

01 Jun 2013
News

Minding The Gap

woes. But the improbably massive, Gothic-style building on a hilltop at 3220 The Alameda rises far above its gritty surroundings, as does the reputation of the school it houses. In an urban school system that has struggled for decades,... View Details

Keywords: Deborah Blagg; Blagg, Deborah; Colleges, Universities, and Professional Schools; Educational Services; Educational Support Services; Educational Services; Elementary and Secondary Schools; Educational Services

11 May 2017
News

Going with the Flow

day. I believed that families should be able to bank their children’s cord blood or make donations; but there needed to be a trusted, quality laboratory and logistics business enabling them to do so. Haemonetics didn’t have an interest,... View Details

Keywords: Robert S. Benchley

07 Sep 2021
News

Summer Fellowship Recipient is a Changemaker in Tanzania

provide a convenient and confidential channel for patients to share feedback on such things as the quality of care they received and the cleanliness of the facility they visited, as well as any incidences of abuse—reports that have long... View Details

Keywords: April White

01 Jan 2004
News

Minoru Makihara, 75th AMP, 1977

world, the AMP program underscores the necessity of a global perspective and an understanding of different cultures and markets." ADVICE TO CURRENT STUDENTS "The free market is the best system for allocating resources, but never forget... View Details

01 Jun 2006
News

India Arrives

Mahindra (MBA ’81), vice chairman and managing director of Mahindra & Mahindra, a $3.2 billion manufacturer of cars and farm equipment with divisions in IT, infrastructure, auto components, and finance. He cites a confluence of factors... View Details

Keywords: Julia Hanna

16 Jun 2015
First Look

First Look: June 16, 2015

strategy. Without such a strategy, companies will have a hard time weighing the trade-offs of various practices-such as crowdsourcing and customer co-creation-and so may end up with a grab bag of approaches. They will have trouble designing a coherent innovation View Details