Management Control Systems - Publications - Faculty & Research

06 Oct 2003
Research & Ideas

The Growth of the Social Enterprise

same 501(c) (3) as the central organization. Branches are managed and controlled by the central organization, with local staff operating the branch but reporting directly to the central office. Local... View Details

Keywords: by Carla Tishler

01 Sep 2008
News

In Africa, Porter Sees Lessons for Health Care

HBS, HMS, and Harvard’s School of Public Health. Two case protagonists were in attendance: Dr. Paul Farmer, an HMS professor and the subject of the best-seller Mountains Beyond Mountains, and Dr. Agnes Binagwaho, executive secretary of the Rwandan National AIDS View Details

Keywords: HIV/AIDS; Ambulatory Health Care Services; Health, Social Assistance

11 May 2020
News

Better Than Cash

Courtesy Ruth Goodwin-Groen Ruth Goodwin-Groen (MBA 2001) has a lot of work to do. “Our job will not be done until all people—old or young, rich or poor, male or female—are able to make and receive payments in a way that works for them,” says Goodwin-Groen, View Details

07 Jul 2009
First Look

First Look: July 7

of forced dismissal for both CEOs and CFOs during the period 1993-2004. These results are obtained after controlling for several proxies for earnings and stock return performance suggesting that boards appear to penalize View Details

Keywords: Martha Lagace

November 2022 (Revised March 2023)
Case

OneSmart

By: Nien-he Hsieh, Meg Rithmire and Shu Lin

At the end of 2021, Xi “Steve” Zhang was facing an existential crisis for himself and his business. OneSmart was a premium educational company founded in 2008 offering K-12 afterschool tutoring for students nationwide under a number of brands. The company was founded... View Details

Keywords: Governing Rules, Regulations, and Reforms; Crisis Management; Failure; Education Industry; China

Citation

Educators

Purchase

05 Oct 2009
Research & Ideas

The Vanguard Corporation

They need to be great systems thinkers. They've always needed that, but they need it even more as they look beyond the walls of the company. They manage their purpose through networks of partners. In fact,... View Details

Keywords: by Sean Silverthorne

10 Jul 2000
Research & Ideas

Cable TV: From Community Antennas to Wired Cities

John Walson launched the first commercial cable television system in Mahanoy City, Pennsylvania, an Appalachian town eighty-six miles from Philadelphia. 1,2 Walson worked as a lineman for Pennsylvania Power & Light and also owned a... View Details

Keywords: by Thomas R. Eisenmann; Media & Broadcasting; Consumer Products; Entertainment & Recreation

16 May 2011
Research & Ideas

What Loyalty? High-End Customers are First to Flee

turn indicate to what degree operating managers can control customer satisfaction. Essentially, we're looking at the entire operating system and drilling down to determine... View Details

Keywords: by Julia Hanna

Daniel Willard

After reviving the battered B&O railway line with $60 million in investment funds he personally solicited from Wall Street, Willard was required to turn over control of the company to the government during World War I. The extensive... View Details

Keywords: Transportation

16 Jul 2013
First Look

First Look: July 16

risk reports-that spread their expertise (toolmaking). While controlling the tools' design and implementation, the risk managers incorporated business managers' insights (teamwork) and made sure everyone... View Details

Keywords: Anna Secino

06 May 2015
What Do You Think?

Are You Ready for Personalized Predictive Analytics?

that some giant computers controlled by big corporations and institutions know better than they do about what they will be doing in (the) future and what they'll become They might turn into poor, weak machines themselves , abiding by what... View Details

Keywords: by James Heskett

01 Mar 2003
News

Rating Better

Three finance professors have devised a new mutual fund rating system that appears to do a better job of separating fund managers whose performance reflects genuine ability from those whose results depend on... View Details

Keywords: Randolph Cohen; Lubos Pastor; Funds, Trusts, and Other Financial Vehicles; Finance

Profile

Jeremy Andrus

chain, and selling. I worked for a while as a hotel developer for a Marriott franchisee. Before HBS, I was a management consultant at Monitor, which sharpened my perspective on business and industry strategy. I learned a huge amount at... View Details

Keywords: Entrepreneurship; Consumer Products; Entertainment / Media

19 Jul 2006
Research & Ideas

Political Turmoil and Mexico’s Economy

maintained his control in part by creating a banking system that functioned more as a kind of investment club, Maurer says. Local businessmen would agree to lend each other money to finance one another's... View Details

Keywords: by Julia Hanna

12 Apr 2011
First Look

First Look: April 12

energized the organization through portfolio changes and a values-driven approach to managing the company. The case describes the steps he took to build a new strategy. Video is referenced that provides Palmisano's views of each step in... View Details

Keywords: Sean Silverthorne

03 Jul 2012
Research & Ideas

HBS Faculty on Supreme Court Health Care Ruling

experts in the health care field, to provide their views on various facets of one of this country's most important and complex problems. Bill George Professor of Management Practice, former chair and CEO of Medtronic, and author of 7... View Details

Keywords: Re: Multiple Faculty; Health

01 Sep 2009
News

Ready for Launch

to do ours as a favor and at a price we could afford.” What comes next: “We have our system up and running and are working on making it more robust so it can scale. We were invited to work as entrepreneurs in residence at Highland Capital... View Details

Keywords: Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises; Management of Companies and Enterprises

26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

system doesn’t absolve leaders of responsibility, either. “Be vigilant,” Badaracco says. “Try to control the uses of what you produce, and develop a value, or a culture, of aggressive responsibility.” Learn... View Details

Keywords: by Tom Quinn; Auto; Technology

May 1992 (Revised January 2000)
Supplement

ABB: Accountability Times Two (B)

By: Robert L. Simons

Describes internal allocation conflicts in a complex global company structured as a matrix organization. ABB Switzerland has secured and will build an important power station project; however, internal market allocation policies dictate that this work be handled by ABB... View Details

Keywords: Multinational Firms and Management; Conflict Management; Complexity; Sweden; Switzerland