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(5,816)
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- Research (4,111)
- Events (13)
- Multimedia (25)
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- 13 Oct 2015
- First Look
October 13, 2015
to the customer over time. Customer relationships become continuous and open-ended, service becomes more efficient and proactive, and new business models are enabled. The rich data on location and... View Details
- 28 Aug 2012
- First Look
First Look: August 28
built through institutional deepening by means of dispute resolution processes. This shift, I argue, raises epistemic questions of expertise, the relationship of models to real-world outcomes, and methods for bounding disputes over... View Details
Keywords: Sean Silverthorne