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Show Results For
- All HBS Web
(11,596)
- People (96)
- News (4,331)
- Research (4,068)
- Events (80)
- Multimedia (275)
- Faculty Publications (2,553)
- June 2017
- Article
Creating Reciprocal Value Through Operational Transparency
By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details
Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.
- July 2010
- Other Article
Clusters and Entrepreneurship
By: Mercedes Delgado, Michael E. Porter and Scott Stern
This article examines the role of regional clusters in regional entrepreneurship. We focus on the distinct influences of convergence and agglomeration on growth in the number of start-up firms as well as in employment in these new firms in a given region-industry.... View Details
Keywords: Economics
Delgado, Mercedes, Michael E. Porter, and Scott Stern. "Clusters and Entrepreneurship." Journal of Economic Geography 10, no. 4 (July 2010): 495–518. (U.S. Census Bureau Center for Economic Studies Paper, No. CES-WP-10-31.)
- June 2011
- Article
The Paradox of Excellence
By: Thomas J. DeLong and Sara DeLong
Why is it that so many smart, ambitious professionals are less productive and satisfied than they could be? We argue that it's often because they're afraid to demonstrate any sign of weakness. They're reluctant to ask important questions or try new... View Details
Keywords: Employees; Innovation and Invention; Strength and Weakness; Performance Productivity; Risk and Uncertainty; Motivation and Incentives; Satisfaction
DeLong, Thomas J., and Sara DeLong. "The Paradox of Excellence." Harvard Business Review 89, no. 6 (June 2011).
- December 2010
- Article
Organising Response to Extreme Emergencies: The Victorian Bushfires of 2009
By: Dutch Leonard and Arnold M. Howitt
How can people and organisations best respond to emergency events that are significantly beyond the boundaries of what they had generally anticipated, expected, prepared for-or even imagined? What forms of organisations are likely to be best able to cope with such... View Details
Keywords: Organizations; Management Practices and Processes; Natural Disasters; Crisis Management; Boundaries; United States
Leonard, Dutch, and Arnold M. Howitt. "Organising Response to Extreme Emergencies: The Victorian Bushfires of 2009." Australian Journal of Public Administration 69, no. 4 (December 2010): 372–386.
- 01 Apr 2015
- News
Sustainability Reporting: The Lawyer’s Response
- 09 Apr 2013
- HBS Seminar
Andrew Stephen, University of Pittsburgh
The Uneven Impact of Generative AI on Entrepreneurial Performance
There is a growing belief that scalable and low-cost AI assistance can improve firm decision-making and economic performance. However, running a business involves a myriad of open-ended problems, making it hard to generalize from recent studies showing that generative... View Details
Race, Work, and Leadership
Race, Work, and Leadership is a rare and important compilation of essays that examines how race matters in people’s experience of work and leadership. What does it mean to be black in corporate America today? How are racial dynamics in organizations... View Details
- 2018
- Working Paper
Ratcheting, Competition, and the Diffusion of Technological Change: The Case of Televisions Under an Energy Efficiency Program
By: Tomomichi Amano and Hiroshi Ohashi
In differentiated goods markets with societal implications, quality standards are commonly implemented to avoid the under-provision of innovation. Firms have clear incentives to engage in strategic behavior because policymakers use market outcomes as a benchmark in... View Details
Keywords: Product Differentiation; Energy Efficiency Standards; Ratcheting; Diffusion Of Innovation; Technological Innovation; Competition; Quality; Governing Rules, Regulations, and Reforms; Policy
Amano, Tomomichi, and Hiroshi Ohashi. "Ratcheting, Competition, and the Diffusion of Technological Change: The Case of Televisions Under an Energy Efficiency Program." Harvard Business School Working Paper, No. 19-021, September 2018.
- 2010
- Working Paper
Introductory Reading for Being a Leader and the Effective Exercise of Leadership: An Ontological Model
By: Werner Erhard, Michael C. Jensen, Steve Zaffron and Kari L. Granger
This paper is the sixth of six pre-course reading assignments for an experimental leadership course developed by the authors over five years (2004-2008) at the U. of Rochester Simon School of Business working with students, alumni, executives, and faculty from various... View Details
Keywords: Leadership Development; Curriculum and Courses; Strategy; Performance Capacity; Attitudes; Behavior; United States; Netherlands; Texas
Erhard, Werner, Michael C. Jensen, Steve Zaffron, and Kari L. Granger. "Introductory Reading for Being a Leader and the Effective Exercise of Leadership: An Ontological Model." Harvard Business School Working Paper, No. 10-091, April 2010.
- 02 Jan 2018
- First Look
First Look at New Research and Ideas, January 3, 2018
at Mac’s Convenience Stores, implemented between 2007 and 2017. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/918002-PDF-ENG Harvard Business School Case 318-002 Hulu: Redefining the Way People Experience TV In May 2017,... View Details
Keywords: Sean Silverthorne
- Blog
Eight Steps to Board Success for Female Executives
industry. Early-stage companies might give only stock or a blend of stock and cash. If you are receiving stock, identify any restrictions on it. And remember—as with any contract, terms can be negotiated. Step 7: Prepare for a Productive Onboarding View Details
- 01 Sep 2010
- News
Now Starring: Single Dad
son, Robby. Wand’s experience as a student and single dad was the subject of a made-for-TV movie, “Freshman Father,” that aired on the Hallmark Channel in June. “If you think about coming from Idaho, the social stigma around a teenage... View Details
- September 2006 (Revised August 2008)
- Module Note
Assessing Your Organization's Capabilities: Resources, Processes and Priorities
By: Clayton M. Christensen and Stephen P. Kaufman
Summarizes a model that helps managers determine what sorts of initiatives an organization is capable and incapable of managing successfully. The factors that affect what an organizational unit can and cannot accomplish can be grouped as resources, processes, and the... View Details
Keywords: Business Model; Experience and Expertise; Innovation and Management; Business Processes; Organizational Design; Organizational Structure; Mathematical Methods
Christensen, Clayton M., and Stephen P. Kaufman. "Assessing Your Organization's Capabilities: Resources, Processes and Priorities." Harvard Business School Module Note 607-014, September 2006. (Revised August 2008.)
- 31 Jul 2023
- News
Striving for Imperfection
number of launches per year from, say, three or four a year to more than 20 a year. As they’ve been doing that, they’ve experimented with new technologies like 3D printing of rocket parts, like reusing rocket parts, like using new... View Details
- Web
Financial Aid - Alumni
of experiences and perspectives to the classroom and make it possible for recipients to pursue career paths based on interest and potential impact rather than student debt. A Tradition of Philanthropy Watch this 3-minute video to learn... View Details
- 14 Oct 2021
- In Practice
Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return
the intermediate future. Terms and conditions related to work should be temporary, and companies should actively experiment to learn how to balance the concerns of employees with the need to maintain productivity. Emphasis should be... View Details
Keywords: by Kristen Senz
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
reasoned, would only dignify Pennzoil's claim. The jury heard only Pennzoil's expert—and awarded $7 billion in compensatory damages to Pennzoil. Jim Kinnear, then vice chair of Texaco, came away from the experience convinced that no CEO... View Details
- 14 Jun 2021
- Op-Ed
When Your Nerves Get the Best of You, Change the Narrative
When I first started teaching executive education classes at Harvard Business School, I was part of a team of five professors who conducted one-week programs for leaders of businesses from all across the globe. Most of my colleagues had extensive View Details
Keywords: by Francesca Gino
- 31 Aug 2021
- Book
Feeling Powerless at Work? Time to Agitate, Innovate, and Orchestrate
power mapping. Through the work and life experiences you expose yourself to, the books you read, the media you consume, the practice of self reflection, you can see the world as a web of interdependencies, such that our power is someone... View Details
Keywords: by Jay Fitzgerald