Publications

Profile

Mike Monagle

“I interned with Amazon.com in China,” says Mike. “I got to see an established American company work in a very entrepreneurial setting.” Entrepreneurship at the core After graduation, Mike spent a number of years with Reed Elsevier where he worked as the Chief of Staff... View Details

Web

C.D. Spangler | Baker Library | Bloomberg Center | Harvard Business School

Carolina. Today Dick manages a diverse portfolio of investments and philanthropic donations, and is head of National Gypsum, a manufacturer and supplier of gypsum wallboard and joint treatment compounds for... View Details

28 Apr 2008
HBS Case

Negotiating with Wal-Mart

perspective. There are numerous media accounts of the corporate monolith riding its suppliers into the ground. But what about those who manage to survive, and thrive, while dealing with the classic hardball negotiator? In "Sarah... View Details

Keywords: by Julia Hanna; Retail

6 PM – 8 PM EST, 04 Feb 2016

Alumnae Circles Open House: New York

Short Description test View Details

May 1996 (Revised December 1996)
Case

Enron Development Corporation: The Dabhol Power Project in Maharashtra, India (B)

By: Krishna G. Palepu, V. Kasturi Rangan and Sarayu Srinivasan

A new administration/government takes power in a state in India and cancels a power project agreed upon/created by the previous state government and an American-based energy company. The project cancellation is based on allegations of irregularities, exorbitant costs,... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Crisis Management; Business and Government Relations; Conflict Management; Energy Industry; India; United States

January 2013
Case

Zappos.com 2009: Clothing, Customer Service, and Company Culture (MM)

By: Frances X. Frei and Robin J. Ely

On July 17, 2009, Zappos.com, a privately-held online retailer of shoes, clothing, and other soft-line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its Board of Directors' approval to offer to merge the two companies.... View Details

Keywords: Customer Relationship Management; Internet and the Web; Mergers and Acquisitions; Organizational Culture; Growth and Development Strategy; Apparel and Accessories Industry; Retail Industry

09 Nov 2015
Working Paper Summaries

Toxic Workers

Keywords: by Dylan Minor

November 2013 (Revised March 2015)
Case

Rio Tinto and Mining in Mongolia: The Oyu Tolgoi Deposit

By: Eric Werker, Battushig Batbold, Kelsey Kennedy, Zanna McComish, Shaloo Savla and Nicole Shomair

In 2013, Rio Tinto was expected to begin commercial shipments from Oyu Tolgoi, a copper and gold mine in the Gobi Desert of Mongolia. Oyu Tolgoi was one of the last great unmined deposits in the world, and, once operations were in full swing, was expected to constitute... View Details

Keywords: Change Management; Investment; Business and Government Relations; Mining; Mining Industry; Mongolia

December 2011 (Revised April 2012)
Case

On Two Wheels in Paris: The Vélib' Bicycle-Sharing Program (Supplement)

By: Peter A. Coles and Elena Corsi

Keywords: Partners and Partnerships; Contracts; Negotiation; Growth and Development Strategy; Bicycle Industry; Paris

19 Nov 2021
News

How to Set Boundaries with a Chatty Colleague

August 2013 (Revised August 2014)
Case

Catalina In the Digital Age

By: Robert J. Dolan and Uma R. Karmarkar

Catalina in the Digital Age considers how a company with a dominant market position should evolve its established product lines given the rise of novel digital technologies. Since its founding in 1983, Catalina had enjoyed a distinct position in the world of consumer... View Details

Keywords: Big Data; Digital Technologies; Marketing; Customer Relationship Management; Consumer Behavior; Analytics and Data Science

November 1993
Case

Thurgood Marshall High School

By: John J. Gabarro

Presents the problem facing a newly appointed high-school principal. Raises issues about interpersonal and group behavior including lack of open conflict resolution and the need to intervene in an interpersonal conflict. Also raises the issue of intergroup conflict... View Details

Keywords: Problems and Challenges; Conflict and Resolution; Employee Relationship Management; Secondary Education; Groups and Teams; Education Industry

December 2016
Case

SEAS in 2016

By: Thomas R. Eisenmann and Kerry Herman

The case explores opportunities and challenges facing the Harvard School of Engineering and Applied Sciences as it 1) grapples with rapid undergraduate enrollment growth and its smaller scale relative to other top engineering schools and 2) prepares to move two-thirds... View Details

Keywords: Business Education; Engineering; Strategy; Partners and Partnerships; Change Management; Education Industry; United States

February 2016
Teaching Note

Akın Öngör's Journey

By: Rosabeth Moss Kanter and Ai-Ling Jamila Malone

The case of Akın Öngör's Journey describes a highly successful former CEO with stellar leadership skills, who transformed a bank in Turkey into one of the world's best, steered it to contribute to his country's social agenda, influenced business practices of other... View Details

Keywords: Leadership; Change Management; Social Entrepreneurship; Business and Community Relations; Turkey

July 1995 (Revised September 1997)
Case

Baseball Strike, The

Describes structural conditions in the American baseball industry in 1995. Although this case covers conditions leading to the 1994-95 strike, it is designed primarily for analysis of the structural tensions that arise between suppliers, buyers, and rivals as industry... View Details

Keywords: Industry Structures; Sports; Labor and Management Relations; Sports Industry; United States

October 1993 (Revised December 1998)
Supplement

Erik Peterson (D)

By: John J. Gabarro

Implicitly raises the question of what Peterson should do to extricate himself from his difficulties. Should he consider resignation, go directly to the company's president to seek relief, or clarify the situation within the company? A redisguised version of an earlier... View Details

Keywords: Employee Relationship Management; Resignation and Termination; Leadership

23 Nov 1999
Research & Ideas

The Future of the Venture Capital Cycle

with a rapid increase in capital commitments have led to less restrictive partnership agreements, large investments in portfolio firms, and higher valuations for those investments. These patterns have led many practitioners to conclude... View Details

Keywords: by Paul A. Gompers & Josh Lerner; Financial Services

10 Oct 2018
Research & Ideas

The Legacy of Boaty McBoatface: Beware of Customers Who Vote

stevanovicigor In 2016, the National Environmental Research Council (NERC), a quasi-governmental agency in the United Kingdom, decided it would be fun to let the public vote online to name the country’s newest research vessel. The agency was less pleased when it saw... View Details

Keywords: by Michael Blanding; Advertising

January 2000 (Revised June 2000)
Case

Alloy.com: Marketing to Generation Y

By: John A. Deighton and Gil McWilliams

A profitable dot com company? Alloy.com retails clothing to teens by catalog. Alloy uses a Web site to convert prospects and build community. The result is a business with the economics of a direct marketer and the market capitalization of an Internet start-up. The... View Details

Keywords: Marketing Strategy; Internet and the Web; Business and Community Relations; Partners and Partnerships; Customer Relationship Management; Decision Choices and Conditions; Business Startups; Information Technology Industry; Consumer Products Industry